davidsbridal.com Reviews
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2.0 / 5
Average user rating
718
Total reviews
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davidsbridal.com Reviews
Read real experiences from customers of davidsbridal.com.
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Angie P
March 23, 2026
Refused Service
I walked in the store 40 min before close. I wasn’t asking for a fitting, I just wanted to look around. I was stopped just inside the door and told that they were going to close and I need to make an appt.. I couldn’t look at anything… If I saw something I would make an appt but they wouldn’t even let me look around.. they lost my business and I plan to tell everyone not to go there!
Kathryn Thornton
March 21, 2026
horrible plce
vick and Gretchen and i came in the Wolf chase store. We were looking for my wedding dress and my braids maid dresses. We found my dress on sale and it couldn't be returned, which was fine. Gretchen found her dress as well. As they are taking our measurement for the dress. I was making appointments for the 5 other women. It came down to paying for them, I did. WE were also informed to set the alternations appointments parts all together in March, to ensure the dresses would be sent off and back in time. in which we set all the March 21, 2025.The measurement would be free,since we purchased them all there , Today Gretchen goes in for her finally fitting and was told she has to pay 200 plus for her dress. She advised the person no and wants to see a manager and called me on file. Dedbra answered no, its a extra cost. I said No ma'am, Me and my coordinator would have went to another store that offered better a ND reliable services. I asked to return all dresses and she said No. I'm like no, its in the same packages and hasn't been open nor touch. this is horrible and everyone needs to be fired and store closed. When we purchased the dresses it should be told upfront and we should have Not been lied to in the beginning. Matter of fact, just thinking about it, that's why they advised the grils to be size up 1 o 3 sizes
Haley Sante
March 17, 2026
Do not purchase from David’s Bridal.
Do not purchase from David’s Bridal.I ordered 2 pairs of shoes (the same pair in 2 different sizes) for a total of $103. When they arrived, both pairs were haphazardly thrown into a box that was way too big, with no protective packaging. As a result, one pair arrived badly scuffed.The scuffed pair was unfortunately the size that fit. My plan was to return both pairs and reorder a new, undamaged pair in the correct size.When I contacted customer service, I was told that David’s Bridal does not do exchanges. Instead, I had to return both pairs and place a new order. On top of that, they required me to ship each pair back separately in two different boxes with two different return labels, even though the items were going to the same place and were originally shipped to me together in one box. I thought this was unnecessary, but I followed their instructions. I returned both pairs well within the return window and ordered a new pair in the correct size.About a week later, I received a refund of only $50, even though I had paid $103. If I return merchandise, I expect to receive my money back with a reasonable deduction for shipping. A 50% deduction is completely unreasonable.When I contacted customer service again, they told me it was because of shipping fees. I understand a return shipping fee, but they charged me $15 per pair, meaning $30 total (even though I only paid $15 shipping to receive the order in the first place). Because they required me to return the items separately, I was essentially penalized 50% for following their instructions.I spent two hours chatting with customer support, repeatedly explaining the situation. Instead of resolving the issue, they kept going in circles and seemed unable to understand why I was frustrated.The most frustrating part of this process was that after chatting with the returns department for about 30 minutes, I was told, “I’m only a stylist and can’t help with this issue.” If that’s the case, why was I connected with this person in the first place and made to spend 30 minutes discussing a returns problem with someone who couldn’t assist?In the end, they offered to refund the shipping fee for one pair, but even with that adjustment (a measly $15 refund), I still believe I was shorted about $23. By that point, it was about 10:30 PM, and I was exhausted and frustrated from the conversation, so I agreed and ended the chat.I am still waiting for confirmation that this refund will even be processed. They said they needed their finance team to approve my refund (a whole $15)!Between the poor packaging, damaged merchandise, confusing return process, and extremely frustrating customer service experience, stay away from David’s Bridal. The returns process feels unfair, and dealing with customer support was a nightmare. Thank goodness I only ordered shoes. I can't imagine ordering a wedding dress or several bridesmaids' dresses from here.
diamond jenkins
March 12, 2026
very tacky service
the morrow, ga location is very tacky and the staff is not the most professional
Ravida Sheyko
February 18, 2026
I am extremely disappointed with my…
I am extremely disappointed with my online order experience.I ordered a perfume, but instead I received a small candle and some random sample items that I did not order. This was clearly a fulfillment mistake on your end.Now I am being told that in order to receive a refund, I need to take time out of my day to package and return the incorrect items. This is not my fault, yet I’m expected to waste my time and gas to fix an error made by your company.When a business ships the wrong product, the responsibility should not fall on the customer to correct it. I paid for a specific item, never received it, and now I’m being inconvenienced further just to get my money back.This experience has been frustrating and disappointing, and I expected much better service.
Ruth
February 16, 2026
Beautiful Dresses, Disappointing Service
I ordered two dresses for a formal event and paid $40 for next-business-day delivery to ensure they would both arrive on time. Unfortunately, only one dress was delivered as promised - the other didn’t arrive until several days later. Since I specifically paid for expedited shipping for both items, this was very disappointing.Attempting to contact customer service has been extremely frustrating. There is no simple way to reply directly to the order confirmation or the numerous review emails they send. I even visited the website to locate the customer service email address and forwarded my previous messages outlining the issue, but I still have not received a response. I also don’t have time to sit on hold for a phone call - there should be a reliable way to resolve issues through email.I’m giving two stars because the dresses themselves were beautiful and good quality. However, the lack of communication and poor customer service significantly affected my overall experience. Given the shipping delay, I believe the expedited delivery fee should have been reimbursed.
Areen Hosein
January 22, 2026
LOST WEDDING DRESS AND VEIL THROUGH DAVIDS BRIDAL CLEANING AND PRESERVATION
I purchased my wedding gown and preservation services through David’s Bridal, never once being clearly informed that my gown would be handled by a third-party preservation company rather than David’s Bridal itself.That third party ultimately lost my wedding dress and veil after confirmed delivery, and throughout months of back-and-forth, David’s Bridal did nothing to intervene, assist, or offer a solution.I repeatedly cc’d David’s Bridal customer service and media relations while trying to recover my gown. They remained silent. No advocacy, no escalation, no accommodation—just complete disengagement while their contracted partner handled (and mishandled) the situation.What is especially troubling is that there are public reviews going back years describing lost wedding gowns involving this same preservation pipeline. Despite this pattern, David’s Bridal continues to route customers to this third party without transparency or accountability.As of today, my wedding gown—worth approximately $5,000—and my sentimental veil are still missing, and David’s Bridal has offered no resolution of any kind.A company that positions itself as a steward of once-in-a-lifetime moments should not outsource responsibility and disappear when something goes wrong.
Margaret Kay Hodge
December 30, 2025
LaShawn Walker from the Woodbridge…
LaShawn Walker from the Woodbridge store was such a big help with finding my dress as a mature bride. suggesting the beautiful cape/shawl and belt added a special and elegant touch. She went above and beyond ensuring the alterations and steaming of the dress was honored according to your website that all was inclusive to the price paid. the customer Service was professional and above my expectations. Thank you so much for making my day special!!!
Unknown
December 12, 2025
More than 7 bridesmaid had their order cancelled!
David's Bridal is not a trustworthy site to buy dresses. We have a wedding on January and the delivery date for most of the bridesmaid dresses were for mid December. Around late November and early December each order was cancelled. I checked the website but they still appear as available. It has been too big of an inconvenience to just leave be. This should not happen.
loreta zirlyte
November 14, 2025
Superb service
Came in to David’s Bridal at the Altamonte mall, FL just to browse while a friend was parking a car, wasn’t really planning to shop there, was going to go to the big store next door to get a dress for the formal party. I was pleasantly surprised by friendly and welcoming staff , it drawn me in to look around. Shortly afterwards sales person Morgan M. started advising, pointing me into possibly suitable selection, and I ended up trying on a few options and walked out with the purchase! Morgan was super knowledgeable, so friendly and had such a good eye! She is an amazing sales person , a true gem in the retail industry. Thank you!
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