davidstea.com Reviews
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1.3 / 5
Average user rating
203
Total reviews
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davidstea.com Reviews
Read real experiences from customers of davidstea.com.
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Yanek Ramirez
April 7, 2026
Ordered on the nigh of march 30
Ordered on the nigh of march 30, shipped out on april 7th. It takes a whole week to process and pack an order of 3 packs? The quality of the tea does not matter at this point, I am no expert in tea quality. But I do know what good customer service is and this was terrible. What the heck are these employees doing in their montreal warehouse. One week processing time is ridiculous for a product thats already ready to go. Never ordering from them again
HH
February 27, 2026
Bad bad customer service with attitude
Zero customer service, never ever buying there again Bought some tea and simply asked for one empty pouch for the carIt was not only a no but a BIG NO with attitude No more Davids Tea for me thank you 🤦🏼♀️
Robert Harvey
February 1, 2026
Awful Service to U.S.
If you live in the U.S. do not order from this company. It seems they cannot deliver product to the U.S. in a timely manner. I've been waiting for my order for two+ weeks. They took my money immediately but they apparently don't know how to ship product across the border and do not respond to any messages and/or online chat. This is the first and last time I order. AWFUL SERVICE.
Luna Reinhart
January 19, 2026
Company has gone downhill
They have insane delays for (i've waited a MONTH for my order to even ship) and when contacting customer support I got put in an endless loop of AI chat "help" with no humans in sight.. I feel disrespected by how terrible this experience has been and I'll never order from here again. I've ordered countless other things from Canada to the US and have had 0 delays. I had one package get here within 4 days. This is completely unacceptable.
Pam Anzicek
January 17, 2026
I want to love DavidsTEA.....but…
I want to love DavidsTEA.....but shipping to the US has become untenableI placed my order November 30th. I received many, many emails that my order would be delayed, but that they were still working on it. On January 5th, I got a message that my order was on the way, but....nothing showed up at my door. a week later, I reached out to customer service, which is not a smooth or easy process. Finally received word that my package was being held at the local post office. When were they going to tell me that? I went to the post office January 15th, and finally collected my order. No complaints about the product, but I wish I would have had my Christmas tea for, you know, Christmas.
Linze Miller
December 22, 2025
Worst experience ever.
I have ordered from David's Tea for 6 years running, specifically for Christmas. I placed my order per usual on Dec. 6th. received notice it shipped on Dec. 11th, saw on the website they considered my order "fulfilled". In reality my order has gone nowhere. I try to contact them and after speaking to AI numerous times, I try and contact them through their messaging service. I had to wait 2.5 hours to finally get a standard reply from someone. They don't know when my order will arrive, where it is, it's stuck in customs, let's blame the tariffs, etc. I am an understanding person and if any of this was communicated to me I probably wouldn't have ordered to begin with, but instead they continued to spam my inbox after I placed my initial order trying to get me to order more items "right in time for Christmas". Now, they can't cancel my order, but they can give me 20 points (which is nothing) to order more (WHY would I ever order more) and when I eventually receive my order, I can refuse it from USPS. SO, more work for me. Oh, and they blamed me for their lack of response in my two hour wait, because apparently I didn't know their business hours (no I did, I was on promptly at 9:30). Moral of the story, their costumer service is the worst and they will lie about your order status. IF you actually want some simple tea, go anywhere else.
H K Kabami
December 21, 2025
Awful Customer Service Overall
Delayed Order, No Communication, and Refusal to Take ResponsibilityI had a very disappointing experience with David’s Teas regarding a delayed Advent calendar order.The company was aware of a shipping delay but did not notify me until later. According to the tracking information, the shipping label was printed, but the order then sat in a warehouse for over a week without moving. Once I was informed of the delay, I immediately reached out because this was a time-sensitive Advent item and asked to cancel the order before it arrived.For over a week while the order sat in a warehouse, I repeatedly attempted to contact customer service to cancel the order and received no response at all. There was no opportunity given to cancel during that time. I was only able to reach someone after the item had already been delivered, by going online and using their live support.After delivery, I requested a return for the Advent calendar only. I was then informed that a return would be accepted only if I paid for return shipping, despite the known delay and the fact that the product no longer served its intended purpose.I want to be clear that I did not request to return the other items purchased at the same time—only the Advent calendar. Their stated 30-day return policy and claims that they will “work with you” were not honored in practice.This was my first experience with David’s Teas, and it will also be my last. Based on how this situation was handled, I would caution others when ordering from this company.
Valerie Burnazov
December 20, 2025
No issues
I feel like consumers that review on Trust Pilot mostly come to report negative reviews. Im sure the issues the customers reviewing Davids tea are valid, but its a poor representation of the company as a whole. Its a reputable and legit company, not some shady side business. I recently purchased various teas and mugs as xmas gifts. Everything was on sale, and the mugs are stunning, perfect size and come with a tea strainer and lid which is phenomenal. Unfortunately, two days after I ordered the mugs went to 50% off (I got them for 33% off), but I can't fault the company for that. I got two emails after I placed my order that shipping was delayed, but I got my order so fast that I didn't notice any delay. Despite placing two orders on two different days, the shipping was consolidated so I received both orders the sane day. Communication regarding delivery was excellent. I got an email my item was delivered as soon as it was at my doorstep. Mugs are fragile, and they were packaged safely and carefully. I haven't experienced any issues and have been happy with my orders. I did receive an initial AI response to my query which was good, followed by an actual person which was nice. I haven't called them but they do have a contact number, which is a bonus.I do wish many of the teas like the Peaches & Cream Oolong tea, Royal vanilla came in sizes larger than a 50 g - I do find this silly. It's a tiny portion. I also find the $75 to get free shipping a great price.I'm not deducting stars for this, but many of the teas have unhealthy ingredients like titanium dioxide, colours etc, I can't remember them all. They have one tea with probiotics and market this as healthy but all those bacteria will instantly die the moment they touch hot water. Overall, I find the tea quality mid, and I focus on getting teas with less ingredients rather than more. Some of the teas are fine, and some of them are like junk food/fun teas.
Licca
December 20, 2025
The gift keeps on delaying and failing
My order was placed and confirmed on 12/3. My shipping label was created on 12/10. USPS is still waiting for the shipment to come. What a joke. The Christmas packaged tea will be half the price when I actually get them after Christmas. (12/29 Now...no shipment no movement) They should print 2026 on the package instead of 2025 Christmas so we can gift them next year if the tea is still good until 2027.
Nessa
December 19, 2025
Last time buying David's tea
I used to love David's Tea items, however my most recent interaction with ordering will be the last. I placed my order on December 1st for some sale items, an email was sent later Dec 6th saying that there are some delays in shipping which is understandable. However after my order was shipped on Dec 9th, there has been no update on shipping whatsoever, and no changes to the tracking. I contacted customer service and they say that it is in my home town, however the online platform for tracking does not even say this. The order location has not changed for 10 days, and now I receive a random refund to my order. No only does shipping take forever, they do not even notify you to say that something was left out of the order as it was out of stock, until you ask. Terrible customer service, they are using budget shipping companies, lack of poor communication. I will not be ordering or purchasing David's tea products again.
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