debenhams.com Reviews
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February 10, 2026
by: Jennifer Hunter
2.4 / 5
Average user rating
46612
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for debenhams.com.
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debenhams.com Reviews
Read real experiences from customers of debenhams.com.
Brands may not incentivize or pay to hide reviews.
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samantha rae
February 9, 2026
Who ships perfume in an envelope
Who ships perfume in an envelope? It has obviously arrived damaged. Box and packing broke and perfume leaking. No one wants to reply? Awful company.
Ann
February 9, 2026
Lightening fast delivery Great item I…
Lightening fast delivery Great item I am happy Thank you
Steve Clarke
February 9, 2026
Enough is Enough Report them if you've been ripped off
Enough is Enough clearly despite the continued influx of complaints regarding the absence of customer service at Debenhams it's time for further action!! If you are leaving a 1 star review for this company or have already complained without response send your complaint directly to:BBC Rip Off Britain!Trustpilot doesn't allow email addresses but you can get this from their BBC website page.Or write to:Rip Off Britain, BBC Media City, UK Salford M50 2LH.Or Message Rip Off Britain on WhatsApp: 0330 678 1321The more people that expose this sham of a company the quicker they will either wake up or cease trading. Their ignorance to customers knows no bounds!
Wendy Collins
February 9, 2026
Great service and very pleased with the…
Great service and very pleased with the Coast dress that I ordered
Rebecca Wilkins
February 9, 2026
You have to watch out for Debenhams…
You have to watch out for Debenhams wensite I ordered on 19 January 26 . Didn’t receive my order didn’t receive tracking payment came out. Lost 22£ . Face face wash. And Debenhams are saying I did not order but have receipt from my bank so obviously there’s a scam going on somewhere with Debenhams because I lost my money didn’t receive the goods reached out to my bank we have the receipt and I’m still waiting for a refund from Debenhams but Debenhams so I didn’t purchase stuff but I’ve got a receipt so it’s not making sense so there scam website. For so be careful because I wouldn’t order from there anymore.
BetzBairn
February 9, 2026
Ordering was great / Delivery not so
Everything re making my online orderwas great & so easy to do, BUT unfortunately delivery definitely wasnt ....was delivered v.late & had just been left at my front door in full view to anyone passing re why its 4 & not 5 stars 🙁
Jane Peters
February 9, 2026
Can’t speak to anyone returns are…
Can’t speak to anyone returns are terrible, i ordered four items they came separately, I returned the first two and when I wanted to return the other two they say my refund has been processed, I explained that was for the first two items and I’m still trying to get my refund for the other two items , absolutely terrible
synnovea van greunen
February 9, 2026
Don't waste your money.
Ordered a pair of shoes and they are a week late with no help from customer service besides being told basically deal with it they will get there when they get there . Dont waste your time and money with debenams I wish I read all the reviews before ordering.- still currently waiting for the shoes.
Roger
February 9, 2026
no problems.
no problems.good product, good sevice delivered by the post office.recommended.
Deemax
February 9, 2026
No items and no refund (3months later still the same)
Ordered items in nov 25, they were “delivered” when I was not at home, got home and couldn’t see the delivery. Checked all the usual places, not there, I contact Debenhams to let them know this, the contact form doesn’t work, so I find and email and WhatsApp, the email comes back with the usual “we are busier than normal bla bla bla “ the WhatsApp I spoke to a real person who sent me another link to use, that didn’t work. I tried to message and text th same WhatsApp number no response, each time I email I get the same we are busier than normal message, I then get the same advice to try this link. I send screenshots showing that the link shows an error each time, every few weeks I send a message stating I have no products and no refund, the response email still says “ Our Customer Service team will respond to your email as quickly as possible between the hours of 7am - 10pm UK time, 7 days per week.Due to high volumes, it may take up to 4 days to receive a reply, however we will aim to response as quickly as possible. Need us urgently” I escalate this with my bank they refund me but Debenhams find the time to respond to the bank with “evidence” of a delivery. It shows the parcel in the drivers hand, not where he left it, not me recieving it, and their “signature” is a screen shot of the drivers map on my road, not my signature in any form. This they call “compelling evidence” that the parcel was delivered. The bank say they are taking back to money and I have to appeal, I still send Debenhams emails every couple weeks the last response said “your order is protected with Debenhams (excuse me while I belly laugh) Lost, stolen, or damage package headaches become a thing of the past. Our customer service team tackles the problem with care” but still no resolution, no items and no refund, this has been since November, I would advise that you do not buy from Debenhams unless on a credit card for the extra protection, and not at all if you do not need to, the stress over the past three months, the time wasted go back and fourth, the lack of being able to speak to a real person although I have requested this many times and having spent £150 with nothing to show for it is just shocking
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