deepdiscount.com Reviews
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1.5 / 5
Average user rating
2227
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for deepdiscount.com.
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deepdiscount.com Reviews
Read real experiences from customers of deepdiscount.com.
Brands may not incentivize or pay to hide reviews.
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Gerald Granat
April 12, 2026
This site is impossible to navigate
This site is impossible to navigate. I placed an order this morning, it was never confirmed via email and when I checked order history, it showed that I ordered nothing. Also, I registered and when I attempted to log in, it kept taking me back to register and even though I was registered, it told me that either my password and/or email address was invalid. It also kept asking me if I wanted to change my password which I did several times and still got nowhere. I also contacted them numerous times to find out if my order was received and they failed to answer me. Do yourselves a favor and stick to Amazon and E Bay for your online shopping.
J
April 7, 2026
Awful packaging.
Awful packaging. Why even be a movie store if your packaging for shipping is straight up garbage. Do better.
Samuel Johnson
March 26, 2026
50% of DVDs won’t play
I received 6 DVDs as a birthday present and only 3 out of 6 DVDs worked correctly in the DVD player. 3 others gave me the same error when put into my dvd player, but not on my computer. DVDs were not all from the same place and my dvd player is playing all my other DVDs correctly.When I called to ask if this was a problem I was given no solution other than return and exchange or return and refund. As I put my dvds in a binder for storage this was not possible (There was a bit of attitude from the customer service rep about this that was unappreciated). I was told this was a as yet unheard of problem. When asked for any solution I was told there was none. The customer service rep seemed interested in finding one or passing this potential issue onwards. Unfortunately, I can’t recommend shopping here with a current working rate of 50%
Mike Wofford
February 18, 2026
Didn't recieve what I ordered
Didn't recieve what I ordered
Can Güler
February 12, 2026
Should be called DeepScam.com
First time I ordered. They charged my card right away. An hour later they cancelled the order saying my credit card wasn't approved and I should contact the bank. That's a big fat lie! They take your money and cancel your order as they please. DO NOT BUY ANYTHING FROM THESE SCAMMERS!
Jael
September 9, 2025
Surprise shipping fees - poor customer support
I have ordered 4-5 times in the past with this company, they always sent the shipment straight to me. This time, on top of the 16 USD shipping cost, i had an extra 12 CAD of shipping fees waiting for me at the post office. Turns out they had sent it to a warehouse in Ontario which then shipped it to me. And the post office wouldn't release the package until i paid. I wrote them to inquire, this was their full response : "Any other applicable charges are your responsibility and are collected once the package reaches your country. We have no jurisdiction over these charges and cannot determine what they might be nor can they be refunded."And that was it. I simply will not order with them anymore.
Jonny Evil
September 4, 2025
Deep Discount is a great place to get movies
I seen that this company had a shit rating on trustpilot here so I came to vouch for them. I've been shopping Grindhouse, Arrow, VS, Shout, Kino Lorber, Severin, Umbrella, etc for so long I can't even remember and when I shop I check all the sites, all the distributors and I check Deep Discount. Sometimes I get better deals there and sometimes I order direct but I've never, never ever, had an issue ordering through them when I do and when they ship it gets to me fast and efficiently, I've had to return an item once for damage during shipping and there were zero issues. Seriously, check these guys out and give them a fair shot before you take any of the negative testimonials from this site and if you do give them a positive review here if you have a good experience.
Cardinals fan
September 3, 2025
This place is the worst—no answers…
This place is the worst—no answers given when you ask when your item is going to be in stock and delivered—bad customer service that is absolutely awful and you can’t cancel your order if you try—avoid Deep Discount at all costs.
walrus1
August 15, 2025
Don’t honor preorders
I preordered from them and my order never shipped. I’ve emailed 3 times in a week and only got a canned your item is out of stock and will be shipped in 45 days or cancelled reply. They ignored the fact that they didn’t respond to my emails and haven’t given a ship date. I also wasn’t given the option to cancel.
Josh Gates
August 9, 2025
Only good if you don't need customer service
I've ordered from them many times. Usually it's fine, except for slow handling and shipping. However, this time I went with them specifically because they had the 4k/BR/digital bundle for a film that I wanted; I couldn't find that combo anywhere else. I ordered from them and received it, but the code for the digital copy had expired almost a year prior. The first rep that I talked to _did not understand what a digital copy was_, if you can believe that. She said that her manager said to send an email and they'd send a new code. Four days later, the email response had not read my email and was a canned "I don't know how to use a code" response. I called back many more times, learning that their supervisors are only there two hours a day (and they wouldn't even talk to me then), spent 20 min on hold only to be hung up on three times, and finally got only a 20% refund for something that's 33% useless. They would not stand behind their sales, couldn't guarantee that a replacement wouldn't also be expired, and were impossible to get hold of. I'll never be shopping here again - it's fine until it isn't, and then you're screwed.
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