dell.com Reviews
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1.3 / 5
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dell.com Reviews
Read real experiences from customers of dell.com.
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Julen
February 4, 2026
Do not buy Alienware Area 51 laptop or anything from Dell
Recently bought an Alienware Area 51 18” laptop. From day one the system started to crash at minimum usage. When working, the speed was extremely sluggish and quality of screen viewing very poor considering it should a gaming laptop. Contacted Dell customer service / technical service and the whole set up is just a horrendous experience. Had to email them and call them several times. Managed to reset the whole system and drives. Still the system keeps crashing with minimal work or interaction. To make it worse, considering that it is a brand new laptop with no usage as kept breaking, instead of offering to replace the whole laptop Dell have offered to replace some hardware with second hand items ! Shocking and cheap behaviour from Dell. I had it for just over 2 weeks and used the laptop for about 3 hours. Been off for the past 5 days still when contacting Dell no one’s wants to take ownership of the issue and keep being past from pillar to post. Several contacts have been made to the UK complaints team and their responses have been robotic and ineffective. Extremely frustrating and distressing situation.
kieth
February 3, 2026
Dell is a waste of time...
...and space. brand new USD3000 laptop sold with a dodgy hard drive. Crashes about 3 times a week. I just can’t face dealing with their ‘support’ team…..
Micah B
February 3, 2026
DO NOT BUY DELL
laptop had serious hardware problems within a year and warranty was not renewed with use. The laptop is inoperable since being returned. Going through the warranty process was a pain and now they want $85/yr for basic support or $195/yr for "Pro support plus" so that maybe they won't fail to fix it next time. DO NOT BUY DELL
Rafa
February 2, 2026
I have got a great experience using DELL laptops
I have got great experience at using DELL laptops.I had a DELL Inspiron 16 with 32gb of RAM and 1tb of storage and it worked great, it was an awesome laptop.But then something horrible happened, the cover I mean the body of the laptop has horrible quality so things happened, the keys you can no longer see the letters and the worst part the mechanism of the hinges broke so I basicly can’t close it now.But regard the less it was a great computer so I decieded buying another DELL this time with 64gb of RAM and 2tb of storage and for now it has being working fine.
Chris Jones
February 2, 2026
Dell support was extremely frustrating…
Dell support was extremely frustrating and disappointing. I reported a fault with a near new monitor where the screen cuts out and the power drops without touching the cable. Despite explaining this repeatedly, support continually misrepresented the issue as being caused by me “wiggling” the cable and classified it as wear and tear.The monitor was only two months old, yet no proper diagnosis was carried out and warranty support was refused based on assumptions rather than evidence. The agent appeared to follow a script, ignored clear explanations, and showed little interest in fairly assessing whether the product was faulty.This experience felt like an attempt to avoid responsibility rather than help a customer. I would not recommend Dell based on the quality of this support interaction
Souleymane Fall
February 2, 2026
Defective Dell Precision 3660 Tower
I bought a Precision 3660 Tower 3 years ago. After using it for a couple of months, it started bringing up a blue screen saying that the device had run into a problem and needed to restart. Then another blue screen would pop up asking to enter a BitLocker recovery key. I would lose any unsaved work. This happened periodically. I contacted Dell Support, received a ticket, and was put in touch with a technician. He tried several options, took control of the computer, wiped everything, and reinstalled the operating system. Less than one month later, the same problem returned, and I contacted Dell again. This time, another technician arrived, but the issue was not resolved, although I later received an email saying that the on-site service was completed. I had to get another support ticket. The third technician "found" that it was a graphics card issue. So, a technician came at my house and replaced the graphics card. Roughly one month later, the same issue came back. I couldn't return it to Dell because my warranty had expired. Throughout the process, I kept asking if I could return the PC and get another one, but the answer was no. Bottom line: I paid for a defective PC that still has the same issues. Dell was unable to fix them and refused to replace it. Needless to say that I am done with Dell products (I used to like them a lot).
Kobe Takamatsu
January 31, 2026
I have 3 Dell computers
I have 3 Dell computers. A desktop and 2 laptops. After doing an Bios update on one of the laptops, it now asks for a password just to start. I don't have any bios password and Dell tech support couldn't help me even after providing a master password. All they said they would replace motherboard for $275. I won't be updating Bios in the other 2 computers and will no longer buy a Dell if this is what happens after one of their updates.
aurelien
January 29, 2026
Do not buy Dell
Do not buy Dell, quality is crap, everything is fragile and there is no support whatsoever.Customer relationship = 100% made in IndiaDo with that what you want
Sam Owens
January 29, 2026
I have a 3 year old Dell Inspiron 15…
I have a 3 year old Dell Inspiron 15 and developed a problem of getting audio to a Bluetooth connected device. After a little trouble shooting on my own, I found all of my devices could connect to my PC by Bluetooth, but just did not allow audio to be sent to device. I went to the troubleshooting software for the PC and stated I have trouble getting audio out of a bluetooth connected drive. The software lead me on a list of things to do and places to go with continue buttons. The software finally came up with an update that need to be installed. I downloaded and installed the update. I found that I had to repair all of the Bluetooth paired as they did not work. When I Re-Paired all worked great. I want to thank Dell for this outstanding software help. I think Dell has the fastes and best PC out of all. I will always select a Dell when the time comes to update my PC with a new one.
boohorst
January 25, 2026
Dell sucks!
My father and I bought the exact same Dell laptops at the same time. Both laptops experienced the same problems in the same month, starting with the charger plug. We both bought replacement cords which didn't end up working, then the mousepad starting going out. The laptop experienced cracks on both ends where the ports are located. When we called Dell they wanted to charge a $100 assessment fee. They should've just said, "These laptops are only built to work exactly 2 years so let me not waste your time". Dell laps suck. We're now ASUS fans!!!
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