dickies.com Reviews
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1.4 / 5
Average user rating
182
Total reviews
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dickies.com Reviews
Read real experiences from customers of dickies.com.
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jeff
February 13, 2026
crazy shrinkage
I am 61, I have worn Dickies relaxed fit carpenter jeans for work for years. Always happy with the fit and how well built they were.Recently I got myself a couple new pairs, and I got a couple as a gift for Christmas. Tried on as usual before removing tags, washed them in the next laundry loads, went to put them on for work and the waist had shrunk maybe 1-2 inches, they would not button, none of the 4 pairs. i tried a cold wash and line drying, thought maybe that would help, still way too small now.contacted customer service, they want pics of the bar code that's on the tag we remove before washing, don't have that, no receipt because they fit and 2 were gifts.they asked for pics of the issues, I sent pics of the jeans, they told me there is nothing they can do. Basically it was a wasted $180.even the front pockets are now made different and incredibly smaller.after being true to the company all these years and spending a ton on them, I will be looking for a well made pair of work pants, I will never give Dickies my money again!the company is now using crap materials to increase profit at the expense of quality and workmanship.*UPDATE*AFTER MULTIPLE EMAILS BACK AND FORTH THE DICKIES COMPANY STOOD BEHIND THEIR FAULTY WORK PANTS AND SENT ME A GIFT CARD TO REPLACE THEM WITH SOMETHING ELSE. THANK YOU DICKIES.
Gavin Anderson
February 6, 2026
Crappy customer service
I ordered 3 pairs of pants. With no warning or reasoning only 1 pair was shipped. I understand things happen but no reasoning or update for the customer is unacceptable from a company as big as dickies!
Steve Crevier
February 5, 2026
Ordered 3 times and never delivered
Ordered 3 times and never delivered. Had to call myself the 3 times to check status to find out that online inventory and warehouse inventory were not in sync. They are apparently in a transition. Time to transition to another brand.
Matthew
January 22, 2026
Boldly lying where no one should.
I ordered a shirt and some socks from Dickies.com and the shirt arrived quickly and in good shape. The socks never shipped, and when I reached out customer service they offered me a refund, gave it to me, then created a false shipping order that claimed to have delivered weeks previously. When I reached out again, they offered another refund which did not come through.
Aaron Douell
January 5, 2026
I talked to Megan C because I had a…
I talked to Megan C because I had a jeans that were way too big and I want to get an exchange and they wouldn’t do it because I didn’t have the original receipt. I explained for that my friend did not have the original receipt still will not do it terrible experience they didn’t even want a picture. They still have the purchase tags intact I don’t know how is she going to customer service it was just like a blank goal. Sorry we can’t do anything. Never going to shop at dickies again and then I talked to the manager and he still wouldn’t do anything. It was like a $60 pair of jeans.
Sergio Diaz
December 2, 2025
Bad business
Its been six days fedex is still waiting for the package i won't buy dickies again
Mark Pressman
November 23, 2025
I purchased two pairs of pants from…
I purchased two pairs of pants from Dickies, totaling $70. I was told by email they had been delivered; however, the driver did not give me the passcode to open my package mail box in my complex. So, I could not get them. I called for refund, never having received my pants. It is now over 8 weeks, and every time I call, the Dickies representative says the refund was issued, and that my credit card is the problem. My credit card denies Dickies ever tried to credit my account for the $70. Other companies have credited my card. I asked to speak to a manager but am told there are none.
Anne Jones
October 29, 2025
Send me 2 sets of scrubs that were too…
Send me 2 sets of scrubs that were too big. Claimed there was no order number when I attempted to return. Kept my money. Horrible customer service. Too many other scrub companies to deal with a company that won't refund your money.
samuel Abissidan
October 12, 2025
Ordered and they never shipped out my…
Ordered and they never shipped out my order called spent 20 minutes on the phone for agent to let us know that order will be replaced same story never shipped out the order . Let see what they're going to say on phone call # 3
Lynn
September 8, 2025
The size of jeans waist is too small on…
The size of jeans waist is too small on carpenter jeans ordered for husband who has loved Dickies in the past, especially bib overalls. Attempted to return but have hit an obstacle with each try. He has decided to keep them as we are seniors and have no other option. However we would NEVER ORDER FROM DICKIES AGAIN!! Have absolutely never found such an intentional roadblock from a company during all our years.
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