dillards.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 343+ users reviewing Dillard's. Read verified ratings and real customer experiences on dillards.com before you order.
Related articles
1.5 / 5
Average user rating
343
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for dillards.com.
Brands may not incentivize or pay to hide reviews.
dillards.com Reviews
Read real experiences from customers of dillards.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Sciena
January 20, 2026
Very inappropriately absurdly rude to a mother and her daughters trying on makeup
Me and my girls always go to Dillards at the Orem university mall so they can try on the tester makeup. I always make sure that they are not using it directly, but using the Q-tips and applicators provided to put on the tester makeup. Sometimes I bring my other kids with me, but I make sure that they are not making any messes or causing any problems. Well as my two daughters were trying on the tester make up, the manager of the makeup area, a tall man with makeup on came and told us that them trying on the makeup was inappropriate that he was the manager of the area and it was making him very angry watching my kids messing with the super expensive makeup. I did not even respond to the man besides saying, I would like to talk to the top manager of the store. He said yes, and tried to call the top manager, who did not answer the phone. I went and talked to the other ladies working in the perfume and asked to talk to another manager of the entire store. They had one of their store managers come and talk to me, I explained to her the situation that my girls were just trying on the tester makeup and having fun, and I make sure they use the tester applicators to do it to put it on and that they’re not making a mess or anything and their manager of the area was extremely rude telling us it was inappropriate for my daughters to be trying on their tester make up. She said they were just worried about sanitary needs and I said well then what is the tester makeup for? I am making sure my daughters are using the tester applicator and not making a mess that is an appropriate for you guys to be telling me that it’s not appropriate for my daughters to come and try on the tester makeup. It’s tester makeup that’s what it’s for and my girls are coming of age learning how to put makeup on and they think it’s fun. They’re not doing any harm or danger. She said she would talk to the makeup manager man. Next thing I know, I look over and see the makeup Manager) guy looking over at me, pointing at me talking to the other ladies who work by the make up. After that me and my family went to other places in the store then later came back through the store to go to our car. When we walked through the store, The makeup Manager) man was looking at me again pointing at me talking to one of the makeup manager ladies again. I could not believe how inappropriate and unprofessional he was acting, it was like he did not care if he got fired. Well, when I told my husband he was extremely angry with how me and our children were treated, he went to the store a couple days later and talk to one of the store managers and asked if the manager had heard about the situation to which he replied he had not and told him everything and to let him know that he wanted to be contacted to be let known what had been done about the situation and gave him his contact information which he never called and told him. My husband called the next week and talked to the head store manager at this Dillard’s and my husband asked what had been done, he said the man had been put on probation and that they were not going to fire him. I personally think an employee treating any customer that badly who was doing nothing wrong should definitely be fired! This whole situation was so beyond ridiculous. How an employee can get away with behaving like that! How that man treated me and my children was wrong on so many levels and this store has lost mine and my families business forever.
Timothy Shewmake
January 18, 2026
I am submitting a formal complaint…
I am submitting a formal complaint regarding an incident I witnessed today, Saturday, January 17, 2026, at approximately 11:00 a.m., involving a manager at the Stonebriar Mall location, his name is Darwin.The manager engaged in prolonged, aggressive verbal behavior toward a female employee, including yelling and screaming in a public area, his face was red and full of anger. I tried to stop him, but he just ignored me without apologies. The conduct was demeaning, hostile, and entirely inconsistent with acceptable workplace standards—particularly for someone in a leadership position at what I thought was a high-class establishment. To me this looked like a case of sexual harassment in the workplace, I felt sorry for the lady he was screaming to.This was not a brief lapse in judgment. It was sustained behavior that created an intimidating environment for the employee and an extremely uncomfortable situation for the many customers that witnessed this spectacle. It demonstrated a serious lack of professionalism and a failure to meet the basic expectations of management conduct.As a result of this incident, I have chosen to discontinue doing business with Dillard's. I will also be sharing my experience with others in my personal and professional network. I maintain a public-facing platform with a significant following, and how this matter is handled will directly influence whether this experience is discussed publicly. I do not want to ever see this manager at this store again or I'll take action. The young lady, professionally dressed, was blindsided by this action, victimized by this corporate bully.I am requesting that this complaint be formally investigated and addressed with appropriate corrective action. Conduct of this nature—particularly from a manager—raises serious concerns about leadership standards of Dillard's and employee safety. I felt even my safety was at risk, this man acted like a lunatic.I expect a timely and substantive response outlining the steps taken to address this issue. I will be checking up to make sure he is no longer employed there. I also request an apology from your staff.
Reagan
January 10, 2026
I have never had such a bad experience…
I have never had such a bad experience at Dillard's IN MY LIFE. Worse than Macy's Worse than WALMART. I purchased heels at Christmas and was told I could return of they turned out to be too big which... SURPRISE. They were. I went to return them with my receipt, within my window of return and was told " these were worn". Yes. They were. On carpet to see if they fit. I have tons of blisters cause the shoes suck. Not once was I told I couldn't return them if they didn't fit. I was told the exact opposite. This is the exact reason I only buy shoes at Nordstrom. This place is absolutely horrible and the employees on the floor at ANY dillards I go to, are absolutely horrible too Nasty rude ignore you every chance they get.
Angela Franklin
January 7, 2026
Bought a $398 dress for a funeral that…
Bought a $398 dress for a funeral that is excessively large and though they advertise that they do custom alterations, in fact they only do MEN's alterations. It's 2026. I find this extremely offensive.
Charles Wilson
December 30, 2025
I purchased a Unworn Online Purchase - No Exchange Allowed of dress shoes…
I purchased a pair of dress shoes online from Dillard’s on October 29 for $175. When they arrived, I realized they were one size too large. Due to travel, I was unable to visit my local Dillard’s store until December 30.When I brought the shoes in, they were still in the original box and had never been worn - which the cashier confirmed. Unfortunately, the store manager told me that because I was outside of the 30-day return window, I could not receive a refund or exchange, even though I was only requesting an exchange for the correct size.I then contacted Dillard’s customer service and was told the same thing - that there are no exceptions to the 30-day return policy, even for online purchases.I find this policy extremely rigid and disappointing, especially for online orders where shipping, timing, and travel can reasonably affect when a customer is able to return or exchange an item. As a result, I am now stuck with a $175 pair of shoes in perfect, unworn condition that I cannot use.I believe Dillard’s should consider allowing reasonable exceptions for online orders and unworn merchandise. This experience has left me very disappointed, and I hope the company reconsiders how inflexible this policy is for customers acting in good faith.
Nick Myers
December 29, 2025
Terrible customer service
Terrible customer service. Sold me a used belt, then charged me for return shipping to send it back, after telling me I would not be charged shipping for the return.
Yolanda
December 27, 2025
Jillian Hoffman
Jillian Hoffman, manger is a very anger and unstable person ! She doesn’t like older employees “ SAD”💯💯. The Ingram Park store in San Antonio, Texas refused to see that ! but i heard from other employees about her nasty attitude ‼️‼️‼️. They hired 2 young women and immediately was sent to HR with a false complaint 💯💯
Marceline Gonthier
December 27, 2025
Never Received my order; no refund given
I ordered an item online and not only did it take forever to be delivered, once I got it, the box was extremely damaged and empty. I called Dillard’s customer service and explained the situation and they denied my claim. They refused to give me a refund or replacement.
Sophia
December 24, 2025
I just had the most amazing experience…
I just had the most amazing experience at the Crestview Kentucky location. Me and my sister were looking for a present for my dad and a gentlemen named Todd helped us and he had the sweetest soul ever and he definitely needs a raise! And then we went up stairs and a very sweet lady I did not catch the name helped us and she was super kind. Todd works in the back of the men’s section and will be happy to help you if you need assistance he 100% needs a big raise
Dissatisfied
December 23, 2025
FAILED TO DELIVER WITH EXPEDITED DELIVERY!
Ordered an item to be delivered Dec 24. Ordered from them specifically because of the promised delivery date. PAID EXTRA FOR EXPEDITED DELIVERY! Just got an email my order will not be delivered as promised, coming after Christmas. Spoke to 3 stupid people who don't understand English and no help at all. No wonder they have 1 star ratings! DO NOT ORDER FROM THEM!
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).