directv.com Reviews
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1.2 / 5
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directv.com Reviews
Read real experiences from customers of directv.com.
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Quetzal Salcido
February 22, 2026
Charged After canceling
I had a very frustrating experience with DIRECTV. I called specifically to cancel my service because I am currently unemployed and trying to cut expenses. Instead of processing the cancellation, the representative suggested pausing my service for three months. I questioned this because I didn’t understand the point, and I was reassured that I would not be charged during the pause. Based on that information, I agreed.Despite this, I was still charged for an additional month. This unexpected charge caused serious issues with my checking account during an already difficult financial situation. When I contacted support again and showed that I had been told I wouldn’t be charged, I was only offered a 50% refund, which feels unfair given that I relied on the information provided by their own representative.I did not consent to being billed after requesting cancellation, and the lack of accountability and partial refund offer was extremely disappointing. Customers should not be misled into service pauses that still result in charges, especially when they are clearly trying to cancel due to financial hardship.
Jim
February 21, 2026
Something happened a few months ago…
Something happened a few months ago that really affected the service I receive through DIRECTV. Now very often when we try to rewind a recorded program the app shuts down and we have to start all over. There are many glitches in the system these days. It is getting to the point where I am looking at other providers to record my programs.
Shane
February 18, 2026
Their ad said 5 day free review
Their ad said 5 day free review. I tried to sign up but couldn't on the app. I called them, and they tell me it's actually 14 day free trial. Im like"awesome". After about twenty minutes of questions and information being exchanged, the lady asks me if I was gonna watch the superbowl on direct TV later thay night. I told her I wanted to watch celtics as soon as I could. She then throws me a curveball and tells me I can watch it on my phone for free. I had to wait to get some stupid device to watch on my TV for free!!!! I could watch on my TV but my debit card would be charged $8.00!!!! I told her that the ad said free trial, didn't say anything about free trial on phone, not my tv!!!! I told her that it was false advertisement and I wanted to cancel everything right now!!!! 3 days later I got that stupid device in the mail!!!! I email them 3 times with no response!!! Direct ripoff tv!!!
Pat Chrupcala
February 15, 2026
Terrible connection on DirecTV
I have had DirecTV for 4 months & I constantly get the message “when the network is heavily congested your video may not play smoothly“ when I turn on the tv or even change channels. This message has lasted as long as 10 minutes before I got so frustrated & tried other station or turned the tv off. I have changed channels & sometimes the message is not there & other times it is. This is frustrating & a rip off, paying for something I can’t watch. I hav never experienced this with any other network. I am in the process of canceling DirecTV & going to another Network. This started as soon as I got DirecTV & has not changed or improved
Charlie
February 14, 2026
Direct tv streaming has got to be the…
Direct tv streaming has got to be the worst customer service there is ! They lie to you & are misleading with at a minimum questionable & un ethical business practices ! Thats if your lucky to get someone that speaks English! If I could they would get a zero but you half to atleast give them a 1 ! Will now be looking for a new provider! There un professionalism & un ethical business behavior is not acceptable! Alleged supervisor was Nicholas whom I asked to play back my call I had the day before & says maybe I will get a cb & maybe I won't!
Eric Hinton
February 14, 2026
I was promised I could pay bill on the…
I was promised I could pay bill on the 20th after I paid 150 on the 4th, I was not told a new bill will be due in 2 days, and service was suspended today and I was promised I could pay on the 20th
Chiapet Gizzi
February 13, 2026
Just DON'T
When it works it's good. Right now trying to watch the Milan Olympics and it keeps freezing up. Has been happening for DAYS. I'm paying $223 a month without much in the extra department.
DaysInn Albion
February 11, 2026
Very bad commercial service
all direct tv product is very bad no service on time, overcharges and lot of pain from direct tv.
Michael Harrington
February 10, 2026
Direct TV what a mistake
Switched from Dish to Direct TV about a year ago, what a mistake. Constantly loosing volume completely, loosing connection to external speakers,TV locking up, spinning center orb waiting to connect. Never had these problems with Dish. Your reviews say it ALL!!!
George Landau
February 9, 2026
Your contract will continue to go up from what you agreed and authorized
I have DIRECTV with Xfinity for Wi-Fi because unlike it's competitors Direct does not have Wi-Fi services with the Dish or at least I've never been offered that so I'm paying almost $70 to Xfinity for Wi-Fi and DIRECTV when they were with AT&T had Wi-Fi but they auto paid three times in one month on my checking and blamed it on AT&T which they still haven't resolved and it was them all in the while that did the fraudulent offer that if you ever do promos they will retroactively take them out but they never informed the customer that and now my most most economical package that was $84 is over 90 and actually had to have the FCC intervene and the one from the office of the president Patricia who rectified my account now is not there and there is no customer service that is accurate
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