diy.com Reviews
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February 10, 2026
by: Jennifer Hunter
2.9 / 5
Average user rating
25080
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for diy.com.
Brands may not incentivize or pay to hide reviews.
diy.com Reviews
Read real experiences from customers of diy.com.
Brands may not incentivize or pay to hide reviews.
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Alison Aubrey
February 7, 2026
Great service from B n Q
So my experience with B & Q was excellent. . Very fast delivery and website easy to use.
Zeeshan Goburdhun
February 7, 2026
I bought some plastic storage boxes and…
I bought some plastic storage boxes and they proved to be of terrible quality. Two of them have cracked and broke already after we put some things inside and tried to move the box.
Marc McGrath
February 7, 2026
Emma at Burgess Hill
Good morning on this Saturday morning being 7th February 2026.I visited Burgess Hill store this morning and was served by a lovely lady called Emma, we discussed vinyl floor coverings and had a nice kind chat bless her xJust feel the need to say what a kind helpful and lovely lady she is an absolute credit to your business, and our world would be a nicer place if we had more people like her in it .Emma don’t ever change and again thank you so much for your kindness,Kindest regards Marc xx
s.iles
February 7, 2026
Easy to find what l wanted
Easy to find what l wanted
Mr moores
February 7, 2026
0 star's need to be added
0 star's need to be added, takes your money and then nothing comes back. Won't be using BnQ online ever again.
Pauline Morgan
February 6, 2026
Products are good but after sales not good
I liked that delivery of product was good.What I am disappointed is if you need to return a large item & arrange it within the consumers right, the courier they use fails to turn up & does not even correspond. I took time off to wait for this collection which never happened.
T Mondol
February 6, 2026
I am satisfied with good and stuff…
I am satisfied with good and stuff members are very kind and helpful
Carole Metcalfe
February 6, 2026
Phone order
Order one day, and it was available for collection the next day. Parcel ready and collected without any problem. Great service
Ms Wendy McGrann
February 6, 2026
Super helpful staff
Super helpful staff, nothing is too much trouble. Made the process really smooth. All items were of great quality too.
Scott Harrison
February 6, 2026
Absolutely shocking
Absolutely shocking - ordered a number of items and was then told that each one was to be fulfilled by random sellers, like Ebay or Amazon!! Not only do I not agree with this practice, but I went to them as I thought I could trust them; they are literally running a cheap and nasty drop shipping service by the sounds of it and have sent my credit card details and personal information to 6 sellers that I have no idea who they are. I called to cancel and was informed that they cant as its different sellers and that I need to contact each one individually! Absolutely appalling and will never use again. AVOID AVOID AVOID!!!!!
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