dji.com Reviews
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2.5 / 5
Average user rating
3201
Total reviews
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dji.com Reviews
Read real experiences from customers of dji.com.
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Nikki
January 24, 2026
Software discontinued, hardware useless
I own a DJI Osmo+ which is fully functional hardware-wise, but DJI discontinued the required app, making the product unusable.DJI offers no alternative or support, so the device has no value anymore.This is software-induced obsolescence and unacceptable for a premium product.
Selahattin Pinarbasi
January 23, 2026
I dont know why the reviews are so low…
I dont know why the reviews are so low for this website. I generally buy my products with the '.co.uk' website because the delivery is much faster but the '.com' website is where I always have to send my drone in for repair which I have had to use this service on multiple occasions for different types of dji product, neo and avata 2. I am very satisfied with the customer service team as they always take the time out to help me and answer my questions in any way they possibly can. Ive personally never seen any issues with the repair and replacement service they provide, actually, I have always been satisfied with the service they provide and the absolute quick turn around. From the moment I send me drone I generally receive it around 7 days, maximum 10 days, including weekends. The customer service that I have received from this company as always been top notch and ive never had any issues getting me queries answered or my returned products. They have on multiple occasions waived the fee of the service, maybe because of how many products I have or how often I have to use the service as im still learning manual mode on the avata 2 but the fact is, they dont have too, yet they do. Which I really really appreciate so I am taking the time out to write this long amazing review that they definitely deserve. Even though in the near future I will move onto building my own fpv drone as I want a faster drone, I will never let go of my avata 2 just because of the customer service I have received. I am and always will be a long lasting loyal customer to dji because of the absolute kind service I have felt and received since being a dji customer. I literally have no negative things to say about dji other than 1 flaw with the avata 2 and whoever has used an avata 2 knows exactly what I mean by this. But like I mentioned many times, I will continue to be a loyal customer just because of the amazing service I receive. I have had 2xdji neo which I gifted to friends and family as I moved onto handling the avata 2 properly, and I have 2x avata 2. This is just because I dont like to cut my flying sessions short incase I break one when I am out flying. Ultimately, I believe these reviews are unfair but of course everyone clearly feels different but I just cant understand why it has this many low reviews because I am not talking about my experience based on 1 or 2 instances, atleast 20 times involving all my products. Thank you DJI for being so kind and providing such a great service.
Daan Schouwenaar
January 20, 2026
Repair service was amazing
Repair service was amazing even got a personal call afterwards. Best service I have ever had from a company!
Billy Davies
January 20, 2026
Staff member goes above and beyond
I am leaving this review, not necessarily for DJI but more for a member of staff, so I had an incomplete order delivery from DJI. This was being passed around and not being rectified as I would like (I wanted my SD cards) kept being told that it had been delivered and sent me a picture of the package being delivered. In steps Kate from customer service, she deals with shop and gets them to resend the order, when that didn't happen she again jumps in deal with the issue in a timely manner and I have my cards. She follows up with me to make sure I had them and all is good. So from me not wanting to deal with DJI again (A lot of there products can be sourced elsewhere) I am now a fan again and would happily purchase from them again as sometimes it is nice to no how the handle the things that go wrong and Kate went that extra mile for me.
Lorenzo Pelucchi
January 16, 2026
Frozen Screen on brand new RC2 Controller
The screen of the RC2 controller that came with the Mini 5 Pro became unresponsive after a few uses and test flights. Attempts to restore screen responsiveness were unsuccessful. DJI only provides warranty coverage in the country where the product was purchased. I purchased it in New Zealand while in transit and am now thousands of miles away. Consequently, you have the option to pay to return the device or have it repaired by a DJI service centre near to you at your expense. DJI explains that their cross-region policies do not forsee cross region warranty. This is not an international warranty but a country-specific one.I would rate the product quality as poor and the warranty policy as inadequate. UPDATE 21.1.26 I WOULD GIVE ZERO STARS IF I COULD.I have returned the controller to the New Zealand reseller on my expense two days ago. (41€/48US$). I also requested DJI,by e-mail, to cancel my ticket three days ago which they acknowledged. They have since claimed on TRUSTPILOT to have attempted to contact me but I have not received any calls. I request that DJI cease posting false or unhelpful messages.
Anthuan Griffin
January 16, 2026
products are fine but delivery is…
products are fine but delivery is something appalling
P J
January 12, 2026
Absolutely useless product and service from DJI
My Flip combo developed an issue with the gimbal after a software update – it was only 3 days old. I contacted DJI service; they did try to troubleshoot, and after the gimbal calibration failed, they requested I send it back for a brand-new replacement. They sent me a return label and I promptly sent it back. There was no damage, as I'd barely flown the thing. It was in its original packaging, bags and accessories – complete in mint condition. Within two days, they replied with a message saying they hadn't received my drone in the parcel I'd sent. They sent me a picture of my box, retaped with a different kind of packing tape to mine, and inside was a plastic food container – no black carry bag with the DJI Flip, RC2 controller and 3 batteries with charger.They requested my statement and informed me they would investigate with DPD, whilst I'm losing out on not having my drone and DJI Care ticking away whilst they're delaying.I reported this to the police and was provided with a CRN. I also requested CCTV from the drop-off point to show my box's original condition. Today, 7 days later, they've emailed me saying they've suddenly received the drone in damaged condition and that I don't qualify for a replacement – they have to investigate and review the drone data logs.Absolutely disgusting, both DJI and DPD. They promised a new replacement; instead, I got stress, hours spent talking and writing to the police, CCTV GDPR requests, and now emails saying they've got the damaged drone.Avoid DJI – there are other good camera and drone companies. I had an absolutely dreadful experience.Update 20.01.2026 No I am not doing well. With DJI's team using AI to translate every conversation it leaves a lot of room for miscommunication /miss interpretations. From my last chat I understood that it was too late to cancel delivery with DPD who got the last drone missing/ stolen. But the replacement made a way internationally to my local DPD depo to be then intercepted and sent back to UK service centre which adds now even more delays. I lost three weeks of my DJI care plan already, this is costing me more and more every day.
Dawn Vance
January 12, 2026
100% do not recommend.
I purchased the DJI Pocket 3, and within just a few uses, the memory slot began rejecting the memory card. I had heard these cameras can be touchy, so I was extra careful every time I used it — yet the problem happened anyway.When I filed a warranty claim, it took weeks of waiting and hours on hold before DJI even sent me the return authorization number. Once they finally evaluated it, they claimed the warranty was invalid because I allegedly inserted the memory card backwards — which I did not do.A quick online search shows that this is a recurring problem with the Pocket 3, and that many users have had similar issues. Unfortunately, DJI also seems infamous for not honoring their warranty properly.Overall, a disappointing experience with both the product and their customer support. 100% do not recommend. There are far better cameras available from companies with better quality control, better customer service, and better prices.
Mark White
January 12, 2026
I will never buy another Drone from DJI…
I will never buy another Drone from DJI . You have disabled my Mini 5 Drone to 120 meters with a very sneaky backdoor hack. I have not even upgraded the firmware.I have purchased all five mini models from DJI over the years and I've always upgraded when a new version comes out, but NO MORE.Don't blame the CAA as you have not done the same height restriction to the Air series and bigger drones which makes a complete and utter farce of the drone code.If I want to take off and I am higher than 120m above sea level, I can no longer use my drone. I want a refund. This was not stated when I purchased the drone.[Update] thank you for your response, but you are missing the point completely. The height limit has always been 120m FROM THE POINT OF TAKE OFF. If I am standing on a mountain at 200m, I can still fly my drone up to 120m. Now I can't because of what DJI have remotely hacked with my drone.You have not done this hack to your bigger drones? Why have you only done this to the Mini series in the UK? The UK have different drone laws to Europe?As you well know the UK is not in Europe. This is why the CAA in the UK has gone it's own class markings "UK0". Today on the CAA website it clearly states I can fly 120m from take off point.Have you put these markings on any Mini Pro 5's yet?[Update II]Thank you once again for your reply. Last year I was over 120m up a mountain. The summit was flat. I took off and I was able to still fly 120m from my take off point. This is no longer the case as now it refuses to take off at this altitude. It's like it's only allowing you to fly from ground level.As I've said before, it's just the mini series that's affected. Not the air or Mavic series. You still haven't answered my questions about why this back door hack has applied to the Mini 4 and 5 and not the 3 or 2. These fall under the "UK0" labeling. Are Mini drones being sold in the UK labeled up "UK0?". You need to take a look online at all your unhappy customers who are talking about exactly the same point I am making, and you are doing you best to avoid. [Update III]I think you need to have hands on experience with your product. Instead of reading what's on your computer screen.I'm not getting an error code, all I am saying is that the maximum height WAS set from the take-off point, which may not be ground level. If I want to take off from an elevation of 100m, I could still fly to maximum of 120m. I can't anymore as the height is locked to 120m.The controller is locked to 120m from GROUND LEVEL. This is not the case with the Mini 2 & 3, including the Mavic and Air series. It's not a fault or an error, it's what DJI have done on purpose with a backdoor hack. I've watched several YouTube videos where very well known users which have said exactly the same thing. If you can't get your head around this then there is really no point continuing this conversation, because it's utterly pointless. I've been a DJI customer for the past 6 years, but I'm calling it a day. You have changed the speciation of my drone, and I certainly don't like the way you have gone about it. Please don't quote the UK regulations, as you have not done the same thing to other Mini series drones which makes a mockery the whole suitation especially as none of your drones are even labeled in line with the New Regulations.[Update IV]It's good to know that I'm dealing with a AI chat bots that can't do the job a human being. Your just keep repeating the same response, and I have got absolutely nowhere with you. No solution to the issues raised.Please don't contact me again. You service is absolutely diabolical.
How it is
January 9, 2026
Terrible customer services.
Terrible customer services.Do not refund postage when DJIs chosen courier is at fault.Make sure you use your credit card when buying from them so you can reclaim full monies owed to you after they only refund you part payment..
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