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2.2 / 5
Average user rating
3313
Total reviews
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dollar.com Reviews
Read real experiences from customers of dollar.com.
Brands may not incentivize or pay to hide reviews.
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Timothy
February 5, 2026
Not sure why it's called Dollar rental
Not sure why it's called Dollar rental. I'm assuming it's because they leave you with only a dollar left in your pocket. I made a reservation a week prior to get an email two days before my scheduled pick up regarding the payment policy. So, in order to rent a car from these companies, you need to have around $700.00 on the side, plus the rental fee. $200 from your credit card and $500 from your debit card. Along with a credit check and the best part is, you can't use your debit card to pay for the reservation, only a credit card. I'd rather take a cab to travel.
Daryl Whitton
February 5, 2026
Hidden insurance charges even when…
Hidden insurance charges even when rejected Badly worn summer tires in snow country
Pam Ramsey
February 4, 2026
Huge extra charges to change plans
During our use of the car we experienced a death in our family. That changed our return home flight plans so we asked to return the car to Stockton CA instead of Sacramento Airport. It took 3 separate phone calls & almost 4 hours of talking to make the change. First Dollar said it would cost $1800, then $900, then $500 which we finally desperately accepted. Dollar said the car would have to be towed, that's why it cost so much. It was a terrible experience with uncaring "corporate policies" ruling the day. Do not recommend!
Chloe Pool
February 1, 2026
Their customer service knows nothing
Their customer service knows nothing. I called to change my vehicle and was told it wasn't possible. I then researched, found out I can do it if it's before 24 hours, but at that point it was not. It definitely was the first time. Know your policies or just don't have customer service.
Freddie Young
January 31, 2026
Experienced a delay
Experienced a delay in picking up their car due to a verification issue, but ultimately enjoyed the vehicle. They need to be more clear about their policy.
Catherine Routson
January 30, 2026
I am a bit frustrated
I am a bit frustrated with Priceline and Dollar Car Rental as I rented a car and then received the notice that my brother would be getting married during that time. I went to cancel my reservation and I was told that I couldn't get a refund. This is months in advance from my trip, I have received no service from you, but I am being told I still have to pay hundreds of dollars still. All over the site scrolling it states Free Cancellations, and I got to cancel and I am told well it's not free cancellations for your car. Also at checkout from my memory I recall selecting pay at pickup and the first email notification I received showed me of my reservation and shortly after I get another email stating the full charge had been made. This is so dishonest. I am a bit frustrated. If I had received any services I wouldn't be so annoyed, but you have done nothing for me and it is months before I will even be using the car.
Luluberlu22
January 26, 2026
Reservation refused
Despite having a confirmed and valid reservation, the rental was refused at the counter at Saint-Pancras Station in London (UK) by agent José on the grounds that I allegedly failed an internal “background check” related to my address, solely because I have been resident in the UK for less than six months. I hold a valid passport, justification of address, international credit card, an "address background check" was neither clearly stated nor communicated to me at the time of booking. And by the way, I booked with Hertz already 6 months ago with an international address with no issue at all !Jose was unhelpful and refused to propose alternative solution to resolve his issue. He was rude and asked me to leave, without proposing any refund (I booked through a 3rd party)As a result of this last-minute refusal, which was entirely beyond my control, I was forced to secure an alternative rental immediately with another agency just next desk in order to continue my journey. This alternative agency raised no issue whatsoever regarding my address or recent UK residency.This situation makes no sense at all, Jose refused to admit it and instead chose to made my experience and journey start with the most unbelievable car rental experience I’ve ever had, after having rented dozens of cars all over the world.
Leonard Puccini
January 18, 2026
Hide the insurance charges and CLEAN your cars…
Rented a car in Chicago and they must have emptied an entire bottle of Fabreeze as the car 100% smelled so bad it was disgusting. I don't use air fresheners and certainly would never use that much it was crazy. Clean the car don't air freshener it! Added to that their tactics of getting you to pay insurance are nuts and when I called back and asked why the added charges I was told I have to go back to the rental counter to correct. I told them I'm an hour away already and they said well that's the only way to correct. BS...... then talked to a manager who told me I have to fill out a form and send in a complaint.....sure because they play games its on the customer how nice! And I never got the form. Absurd will never use Dollar again!
Roderick Greene
January 17, 2026
Very poor customer service
Very poor customer service, poor management. Was picked pocketed in Chicago Airport on the way to cedar rapids. I got to dollar rental car for a pre paid rental was not allowed to pick up car due to mo having my driver license ( I had a copy of it) explain what had happened in Chicago. I had just rented a car from them two weeks previously. They were very rude and unprofessional. No concern that I was stranded my final destination was hours away piss poor service. I have rented from this location for over a year more that 8 times. But this was the last Do Not Rent cars from Dollar rental car!!!! Check the reviews national wide a one star company..
Adam Sheloski
January 17, 2026
DOLLAR IS A SCAM
Let me start with saying the customer service agent was very nice and helpful! I asked for tolls by plate. Was never told I was getting a flat $13 a day toll charge. Agent convinced me to take the fuel prepayment option. Normally I never do this! Out of habit I filled the fuel before returning the car. I went inside to explain the mistake I made. They informed me nothing they can do! I WILL NEVER GIVE DOLLAR MY BUSINESS!!!!!!!!!
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