dollskill.com Reviews
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Join 8,290+ users reviewing Dolls Kill. Read verified ratings and real customer experiences on dollskill.com before you order.
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3.0 / 5
Average user rating
8290
Total reviews
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dollskill.com Reviews
Read real experiences from customers of dollskill.com.
Brands may not incentivize or pay to hide reviews.
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Kristine
February 20, 2026
Didn’t send me my item after I paid
Didn’t send me my item after I paid. Customer service stopped responding to my emails (and the ones I did receive were super unhelpful and asking me to repeat myself). Would give zero stars if I could.
Sarah
February 16, 2026
Received Wrong Item and Had to Pay Return Fee
I recently ordered a Sugar Thrillz House mini skirt from Dolls Kill, and unfortunately my experience was extremely disappointing.The item was described on the website as a black vegan leather mini skirt with adjustable buckles, and the photos (including the model photos) clearly showed that design. I also paid for shipping since my order didn’t meet the $100 minimum for free shipping.When my package arrived, I received a completely different skirt — blue with white polka dots and lace. It looked nothing like the product shown online.I contacted customer service, and they initially claimed I received what I ordered. I had to send screenshots proving that what was displayed on their website was entirely different from what I received. After explaining the discrepancy, my only option was to receive a refund in the form of store credit — and I was still expected to pay the return fee.It’s frustrating to be charged for returning an item that was not my mistake. Customers shouldn’t have to pay out of pocket to correct a company’s error.While Dolls Kill carries unique designs and eye-catching styles, the quality control, shipping process, and return policy feel unreasonable. If you’re not a frequent shopper who is comfortable with store credit, I would recommend shopping elsewhere.Unfortunately, this experience felt more like dealing with a fast fashion retailer than a brand that stands behind its products.
Sable Leader
February 12, 2026
incomplete order and nothing to make up for it
I ordered a Halloween costume that came incomplete. The description clearly stated the costume came with leg warmers. I emailed the dolls kill customer service team and was met with unreasonable demands. Was told I need to return the costume before they would give me any compensation. I asked for a return label and was told I needed to pay for one. Even though they explained it had to be returned before they could do anything for me. After about 20 emails back and forth, I gave up trying to get a refund or any type of compensation. I recommend ordering off a better site. Dollskill have been known for terrible advertising and racist slogans.they have also been boycotted by the rave community for it. Plzzzz pick a better place to spend your money.
Molly-Anne Perfect
February 9, 2026
I pre-ordered a pair of sandals and I'm…
I pre-ordered a pair of sandals and I'm in the UK so was a bit hesitant on ordering but I did the £3 purple dot insurance just in case. They came quickly, well packaged and exactly what I wanted 😁 so happy with my sandals I love them and can't wait to wear them!
Dana
February 6, 2026
I had a really frustrating experience…
I had a really frustrating experience with Dolls Kill. UPS delivered my order to the wrong address, and while Dolls Kill did send a replacement, that’s where the good service ended.When my girlfriend didn’t like the boots, I attempted to exchange them. Dolls Kill refused unless I sent back both the replacement pair and the original pair that UPS lost. How am I supposed to return something I never received?This policy is completely unreasonable and shows a lack of accountability and common sense. Be careful ordering from them — if something goes wrong with shipping, you may be stuck.
DD
February 5, 2026
Never buy here!!
Never buy here!!This is by far one of the worst places I ordered from. The quality is bad, the customer service is slow, the customer treatment is awful. I bought two items, one was too small and one was low quality, so I asked for a return with a refund. They only offer store credit, they don't give you your money back. So whatever you pay, stays with them forever. I had to pay for the shipping myself and I live in Europe, so it was 57€. Not only I had to send it myself, I had for it myself, and I will never get the money back, I had to email them myself to finish the process. The return was delivered at 21st January and I didn't hear from them for over a week, so on February 3rd I emailed them showing all the screenshots proving delivery. Then I had to wait 3-4 business days to receive an answer. And only then they approved my return and issued store credit. I am so disappointed and infuriated by this website
Livia
February 2, 2026
Shocking
Ordered from them the first time no problems with postage but had to pay to return items fair enough. They gave me credit note. After they finally had somethings in stock I liked I used the credit note and now after ordering on 7th Jan I still have no information about where the parcel is as it’s at a collection point but no idea where that is as there’s a surcharge which I don’t mind paying at this point, but I didn’t have to the first time I ordered and it came straight my address, no issues. They use DHL ecommerce that has no customer direct line to talk to somebody it’s all automated and the 2 guys I spoke to at dhl at a different department said I need to contact the company I ordered from. It’s now 2nd Feb and still no update on my order and this company is taking days to reply to my emails but can still send emails about new stock they have in etc.My order was around £180 and it’s just getting ignored. I wouldn’t order from this company again.
Ash
January 28, 2026
Faulty Items and AI Customer Service
I ordered some combat boots that arrived in November. By January they are unusable with the platform completely separating from the sole. I e-mailed them and got an immediate response, which I then realised was AI. It refused to refund or replace them as they were purchased outside of the 30 day window. I’ve worn these shoes about 6 times.
Tatiana Stahmann
January 26, 2026
Low quality
Low quality, and they do not refund the money, they only offer a credit. Why would I want a credit at the store where the quality does not meet my expectations?
John
January 23, 2026
Terrible order fulfillment
Terrible customer service. Items paid for and not shipped are just forgotten. Customer service says they are working hard to complete the order (probably a bot) but after 3 weeks I’ve lost patience. Update: after many emails a month later I was given a refund. I think there probably short handed in shipping and customer service leading to items missing and slow resolution. Used to be fast shipping and great customer service. No more.
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