drmartens.com Reviews
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2.1 / 5
Average user rating
5170
Total reviews
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drmartens.com Reviews
Read real experiences from customers of drmartens.com.
Brands may not incentivize or pay to hide reviews.
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Plamen
March 24, 2026
nice people
nice people
Eve Lacey
March 22, 2026
Little to no communication regarding…
Little to no communication regarding issues with a delivery with Royal Mail (never ended up receiving the mules I ordered) as they were delivered incorrectly. Going to end up having to do a charge back with my bank. As a customer this is so stressful and has let me down entirely.
Marco Martins
March 20, 2026
The return experience is terrible
The return experience is terrible. Have to handle the return / exchange of an item is a painful experience. I’d never buy online again.
Ivan Kuznetsov
March 19, 2026
Bought a pair of Dr
Bought a pair of Dr. Martens 1460 Smooth Leather boots for around €200.After about 1.5 years of light use, the leather cracked completely at the flex point, even though the outsole still shows very minimal wear.This clearly wasn’t heavy use — the sole condition proves it.Contacted customer support with photos and proof of purchase. The response was a standard rejection based on warranty expiration, with no willingness to offer any goodwill support.Disappointing experience from a brand that markets itself as durable and long-lasting.Would not recommend the smooth leather models.
Customer
March 18, 2026
If you have an issue this company is not interested
Truly terrible customer service. I ordered some boots which arrived and were too big. I followed all their return instructions and went to the post office to return the item. It got lost in transit and I messaged them when I could see the tracking had not moved. They take at least 5 days to respond and it’s impossible to call them to resolve any issues. When they did respond they wanted me to go to the post office and search around for the missing boots!! (I had already gone there to ask, without success) I pointed out the law to them (Consumer Contract Regulations) which states they must refund within 14 days of return (proof of postage was sent to them) and I am still waiting for a response and my refund. I expect they will come back to me and ask some further pointless questions just to delay matters further. I will NEVER buy from them again.Further update- I have eventually received confirmation of my refund but only after I threatened the company with small claims court, trading standards, negative reviews, constant emailing and bank chargeback. Maybe try this if you also have issues but expect to have to send them multiple emails. My advice - don’t buy !!
Gigig
March 12, 2026
Brought a handbag reduced from 90 pound…
Brought a handbag reduced from 90 pound to 65 pound and when it arrived it was like something off of Temu It was so small I couldn’t even fit my mobile phone inside
Meg B
March 11, 2026
Very disappointing quality and customer service
I’ve been a loyal Dr. Martens customer for around 15 years and have owned several pairs of their boots in the past. Historically they lasted me well over 10 years, which is why I felt comfortable spending the money on another pair.Unfortunately my most recent pair of 1460 boots has been very disappointing. After only two winters of relatively infrequent wear, the leather on the side of the boot has split near the sole (around 2 cm long). Because of this the boots are no longer waterproof.The boots were purchased for £180 October 2024 and have been properly cared for using leather balm and waterproof spray. The rest of the boots are still in good condition, which makes the failure of the leather even more surprising.I contacted customer service with photos and proof of purchase but was told they could not help because the boots are outside their 12-month warranty period. Given the price and reputation of the brand, I would expect boots like these to last significantly longer than this.It’s very disappointing to see such a drop in both product durability and customer support. Sadly this will be the last pair of Dr. Martens I buy.
Stacey Lowe
March 9, 2026
The quality of the shoes are terrible
The quality of the shoes are terrible. The Customer Services take forever to respond. I would not pay for another pair of Dr Martens.
Susan Hales
March 9, 2026
Terrible customer service (but nice people in the shops)
Horrific customer service.Boots received damaged. Been round the houses for two months not being able to wear them.I’ve followed all the instructions. Sent many emails and photos. Waited weeks for responses. Tried calling. Thought this worked, was offered a 20% refund as compensation. I mean they will get scraped up I was happy for a discount on a very expensive pair of boots.And still nothing has come back to me to follow this up.
NB
March 8, 2026
Sole came off Jadon boots
I bought a pair of Jadon boots and some leather care products from this store around three years ago. They were expensive, but I chose Dr. Martens because of their reputation for durability and because I prefer to buy products that last.Unfortunately, despite wearing the boots only about once a week and taking good care of them, the sole detached along most of its length without warning while I was out one evening. The uppers are still in good condition, but the boots suddenly became unwearable.I contacted Dr. Martens with photos and proof of purchase. Their response was simply that the boots were outside the 24-month warranty period, and they declined to offer any repair, replacement, or goodwill gesture.For a premium brand known for durability, I expected better product quality and better customer service.
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