dslaboratories.com Reviews
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1.8 / 5
Average user rating
70
Total reviews
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dslaboratories.com Reviews
Read real experiences from customers of dslaboratories.com.
Brands may not incentivize or pay to hide reviews.
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Shuxin GUO
April 7, 2026
Deceptive Trade Practices
Deceptive Trade Practices. Advertised Ketoconazole on the website, but delivered a product without it. Customer support (Ticket #88675) is unhelpful. Seeking a refund due to fraud (i.e., Merchandise Not as Described).
Giuseppe G
April 3, 2026
This company charged me nearly $100 for…
This company charged me nearly $100 for an unauthorized renewal, and as soon as the payment went through on my PayPal, I immediately contacted customer service to cancel it since the order hadn’t even been shipped yet. My request was denied.I hadn’t even received any notice about the renewal. This is absurd. you’re thieves! I will never order anything from this company again and I will share this experience across all social media.
robert norman
March 25, 2026
people with broken items shouldn’t leave reviews!!
I can’t speak for these people who have received broken items which has nothing to do with the quality of the product. I will say, however, I have been using these religiously for close to 10 years and they have made an extreme difference in the density of my hair. My partner said to me at one point back then, “…we’re gonna have to come up with an exit plan for your head…” looking at my thinning crown …well guess what?! that is no longer an issue and this really has been the only product I’ve been using so I can just say it has certainly worked for me!
Cel
January 18, 2026
Wish I checked the reviews before…
Wish I checked the reviews before buying. They supposedly shipped the hair serum, it got sent back by UPS, and the store never replied beyond the initial message telling me to “click on the ups link”. Could simply be a scam.
Joe
December 28, 2025
Products arrived broken
I purchased products with a 30% Cyber Monday discount. The items arrived broken. After a long investigation on their side, which involved a lot of back-and-forth emails and took a significant amount of time, I was refunded for the products even though I specifically asked for replacements to be sent, since the 30% discount was no longer available. Terrible customer service, I will not purchase from them again.
Corey
December 11, 2025
Charged, yet no product, no shipping, and no customer service.
I have a subscription for one of their products. For a few years now, it's been fine. But now I've been charged for my 3-month supply subscription, the label was created for USPS shipment, and it has just sat in Florida for over 13 days. I've tried emailing several times with no response. I've called their phone support number only to hear a recording that they can not provide phone support and to call.
MH
November 4, 2025
Avoid – suspicious tracking + no real shipment
Avoid – suspicious tracking + no real shipmentI placed an order on the official DS Laboratories website and paid in full. After waiting with no updates, I contacted them. They responded but provided a non-official UPS tracking link that falsely showed the package as being already in my country.I called UPS directly — they confirmed that the shipment had not been handed over to UPS at all and did not exist in their system, despite the tracking page saying otherwise.To me, this looks like the company is trying to “play for time” by providing misleading tracking information instead of actually shipping the product. This is extremely concerning and not acceptable from a company claiming to be reputable.I asked for a verified UPS tracking link and proof of shipment — no valid response so far. I have now initiated a chargeback with my bank.Be careful if you are considering ordering from here — verify everything and do not trust the tracking link they send unless UPS confirms it.
Lauren
July 16, 2025
Terrible experience
> I was a loyal customer who used DS Laboratories products for a long time. After a recent issue with my account and subscriptions, all of my information was wiped — including product history and timing — and I received conflicting explanations from different reps.Their system now shows incorrect subscription data, they claim I had overlapping subscriptions (I did not), and I was essentially told too bad — despite the fact that I cannot afford unnecessary orders right now. This was handled without care, and I received no clear path to fix it.One rep, Ms. Galvez, gave me completely different information than another, and it left me confused, unsupported, and deeply frustrated. The lack of transparency and disregard for my concerns have cost them what could have been a lifetime customer.I’ve lost respect for this company, and I’ve left reviews in multiple places so others are aware.
Jake Turner
June 11, 2025
Customer service is so horrible that I…
Customer service is so horrible that I wouldn't buy their products again if something goes wrong they blame you and refuse to be helpful or let you talk to their supervisor. Lie to you then when you prove them wrong with facts and pics of emails they double down and blame you again. They don't care about the customers. Sombody there might but i can't find anybody. Go with a diffrent brand you'll be alot happier and save money.
Dianne Narcisi
December 9, 2024
Toxic chemicals
Disappointed to read that the hair supplements have titanium dioxide and more than one dye, which have all been banned in Europe. I bought these, but I will not be taking them.
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