echelonfit.com Reviews
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Join 194+ users reviewing Echelon Fitness. Read verified ratings and real customer experiences on echelonfit.com before you order.
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1.3 / 5
Average user rating
194
Total reviews
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echelonfit.com Reviews
Read real experiences from customers of echelonfit.com.
Brands may not incentivize or pay to hide reviews.
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Nolan
April 2, 2026
I would NOT purchase a bike from Echelon
Unfortunately, my experience with this company has been very disappointing. I received a bike that does not function properly, which was identified immediately after delivery. When I contacted customer support to report the issue, I was informed that I needed to provide a bunch of photos and videos to show the issue, which is fine (and I did). Afterwords, I was also told I would need to pay additional money for a replacement part (on a bike that came to me not functioning properly).It is concerning to be asked to spend more money to fix a product that arrived defective, especially when there is no clear assurance that the additional part would even resolve the issue. Purchasing a new bike should not require additional out-of-pocket expenses just to make it operational.I expected better quality control and more reasonable customer support. At this point, I cannot recommend this product or company based on my experience.
Dawn Stodolski
March 26, 2026
I bought the Echelon connect bike used…
I bought the Echelon connect bike used thinking it would be similar to the other popular bike. Nope, it was a waste of money. They keep removing functionality and music leaving you with only their mediocre app to use. The cost is not comparable to what you get with limited app options. If you are serious about getting an indoor cycle, I recommend you pass on this one. You get what you pay for. I’m even questioning if they will stay in business much longer.
GTA SAMP
February 11, 2026
As a previous Advisor who use to work…
As a previous Advisor who use to work at Echelon I'd say the company is crap even if you try the sue them their Director of Customer Service Randy Garrison mostly know as. The company is awful they left off way too many fired way too many people and still struggle. The bike are all made in China and cost around 10$ each.
Scott Richardson
February 4, 2026
Dreadful experience
Wish I looked at these before purchasing. Sent a faulty machine and although complained inside the 30 day return period my specific request for return wasnt given till day 34 so no return allowed. Yet item is faulty?. 1 engineer down and still sounds awful. Never actually had it working baring an hour of fiddling from an engineer which gave about 30 minutes before the issue returned. But as engineer marked as complete its a whole new issue to them. Honestly biggest mistake buying from this company. Machine quality is very poor and reluctance to take back their own faulty product
Thomas Cheng
February 4, 2026
Superb equipment
Product quality is superb compared to the others in the space and competitively priced. The app could use some improvements though. I did the trial and just use the equipment on its own now.
Ruben Rodriguez
February 3, 2026
I purchased a treadmill in March 2025…
I purchased a treadmill in March 2025 and have experienced nothing but issues since. Customer support has been extremely frustrating, attempting to troubleshoot over the phone and recommending part replacements without confirming whether they will actually resolve the problem. To make matters worse, the replacement part has been backordered for over a month.
M Taylor
February 2, 2026
5s Treadmill
I bought this treadmill expecting a great connected home-gym experience, but it’s been deeply frustrating.The software consistently fails to update — it just times out or hangs, even with a solid Wi-Fi connection. Every time I have contacted technical support, I was walked through the same basic troubleshooting steps — steps I’ve already done dozens of times — with no escalation and no technician recommendation. As I have looked into it, online user discussions confirm that many owners struggle with firmware and tablet update problems, often needing repeated power-cycles or complex workarounds just to get updates to complete. Many users agree there are numerous reports of connectivity issues, update failures, and poor customer service for Echelon equipment. Exactly my experience. I’ve had good experiences with some Echelon products in the past ( a bike and a rower--both of which I used my own iPad to connect), but after this treadmill and the weak support I received, I’ve lost confidence in the brand and won’t buy another Echelon product.
Stephenie
January 28, 2026
Do not buy one of these they are now…
Do not buy one of these they are now locked to the subscription model. If you buy a used bike do not upgrade the firmware and use the QZ app.
Francois Dupre
January 26, 2026
Horrible customer service
Horrible customer service. Completely refused to send any spare parts while bike stopped functioning without any reasons.Would not recommend their product
Ms. P
January 13, 2026
Customer service is horrible
Customer service is horrible. They never showed to install my treadmill after I paid for premium service. Never received my Amazon gift card. DON’T BUY FROM THEM!!!!
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