eddiebauer.com Reviews
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1.3 / 5
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1131
Total reviews
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eddiebauer.com Reviews
Read real experiences from customers of eddiebauer.com.
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sheila masterson
February 21, 2026
Watch out
Watch out: as of 2/1 they've cut from 60 day to 30 day return policy, regardless of any lifetime return or warranty purchased.
Thomas Daley
February 14, 2026
Terrible customer support
Product broke (zipper on jacket) after less than two months. I called and they said they are not willing to repair defective products and will not offer exchanges. Only option is to send it for refund to original credit card, then purchase again. It was a gift and I don't want my relative to have to purchase another jacket for me. I tried calling and emailing Eddie Bauer customer support to ask them to either exchange or to refund my card so I can replace my jacket without having to inconvenience my sister-in-law. I repeatedly got curt replies that they're unwilling to make exceptions, so take it or leave it. Eddie Bauer should take a look at its competitors if it wants to see customer service done right.
Areta Masters
February 12, 2026
Appears to have discontinued the lines…
Appears to have discontinued the lines of shorts, pants, and lined pants that are staples of my wardrobe--can't get them now. Prior to that, sizing became VERY inconsistent--the same size of the same model that I ordered in previous years does not even come close to fitting. Extremely disappointed to see what was once a quality product disappear.
Alyssa
February 8, 2026
Do not believe their shipping times
Do not believe their shipping times. What is listed when you check out is absolutely incorrect and when asked for a refund they stated that is how fedex words it. It was on their check out which doesn’t list who is shipping. Advertised next day and it shipped 3 days later with two days of shipping. Horrible customer service. Will not be doing business with them anymore.
Daryl Kitteringham Comfort Env
February 6, 2026
This is awesome bankrupt
This is awesome bankrupt Everything is MADE IN CHINACHINOCHINAthis is great news
Laura Kelly
February 4, 2026
Eddie Bauer. Do Better!
Think twice about making ANY ON LINE orders! I placed an order on 1/30/26 and mistakenly sent it to the wrong address. I knew I made the mistake right away. I tried contacting EB but it was a Friday evening after 10:00pm and they were closed. I called FIRST thing on Saturday (1/31/26) and chatted with a LIVE AGENT via EB.com. I was told they couldn't cancel or modify the shipping address and the advice given was to try and contact the shipping carrier to divert it to the correct address. I wasn't happy with that answer since it was LESS THAN 12hrs since I placed the order. I called their customer service line and spoke to a representative who said he would TRY and get it cancelled or have the shipping address changed. He said I would be notified in 24hrs of the status of the request. On 2/1/26, I sent an email to customer service explaining what happened and requested an update. CRICKETS. Not to mention they are under new management and I couldn't see any of my past orders via EB.com. Fast forward to Monday 2/2/26, I still haven't received any update, but after two attempts of being on hold for 40min each, I finally got a hold of someone on 2/3/26. At that point I was told the package has shipped and I could NOT change the address or cancel the order. I tried contacting UPS to try and divert the package, but they gave me a long list of items they needed from EB, which I knew wasn't going to happen. For a company to be more than 100yrs old, you would think they could update their cancellation policy that would coincide with current industry standard. This isn't the first time someone will make an honest mistake when placing an order. Their policy is, let's just make the customer pay for it. So, if you want to purchase from EB on line, make sure you are meticulous about the ordering steps and/or make it during BUSINESS hours where you have a 30MIN WINDOW to cancel it if you make a mistake. I will no longer be purchasing items from EB.com
DJ Spellman
February 1, 2026
Private equity killed Eddie Bauer
Private equity killed Eddie Bauer. I’m an actual mountaineer. The First Ascent gear was top of the line, the absolute best. Premium stuff. I preferred it over Patagonia, North Face, AT, you name it. My older EB/First Ascent gear is great. Everything following the PE takeover lost its mojo. First Ascent should be spun off and returned to its former glory. The rest of the brand is redundant.
Eric Atwood
January 28, 2026
Eddie bauer kids products cheaply made
Eddie bauer kids and adults products are made cheaper and are not worth what you pay. Nylon around the zipper pockets will often peel off, leaving no zipper. Manufactured cheaply , avoid their products and good luck to get someone at the company that cares.
Jesse Stein
January 28, 2026
Buyer be aware that returns are impossible
Got an order. They changed their sizes so nothing fit. Cost me 10 to return which is ridiculous. Sent my item right away with tracking. It was delivered a week later. 3 weeks passed and nothing. I called today and they said returns take 30 days to process. So not only do they charge you to return, but they might never actually give you your money back. Very disappointed. After years of ordering with them I will never order again
Linda
January 27, 2026
BAD DESIGNS and NO CUSTOMER SERVICE
Been a customer of EB for over 40 yrs. and have NUMEROUS products. Their designs have not only gone downhill - they've fallen off the cliff. We're not all college students looking for wide, cropped sweaters and fleece with ridiculously short sleeves. Long sleeve and fleece should give it away EB - we buy these clothes for warmth. They're closing the store by me and they were told by corporate not to take returns in the store. So, another huge inconvenience. And customer service is non-existent. Chat button doesn't work, and the contact us buttons keep taking you to the same page, and you get nowhere. I'm done. Adios EB!!!!
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