ediblearrangements.com Reviews
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Join 399+ users reviewing Edible Arrangements. Read verified ratings and real customer experiences on ediblearrangements.com before you order.
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1.2 / 5
Average user rating
399
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ediblearrangements.com.
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ediblearrangements.com Reviews
Read real experiences from customers of ediblearrangements.com.
Brands may not incentivize or pay to hide reviews.
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Dawn H
January 10, 2026
Received a Christmas gift that was far…
Received a Christmas gift that was far from edible. The fruit was not ripe and the arrangement was thrown in trash. Sent photos to edible arrangement asking for a remake and they cannot help me since I don’t know the order number and ordering information even with photos and proof of item given to me. The gift was not edible at all. I’ll be certain everyone considering edible arrangements doesn’t waste their money. Totally disappointing. All I wanted was an edible arrangement remake lol
Bryan Necessary
January 9, 2026
Shameful Business Practices
Ediblearrangements took my money, never fulfilled my order, and they will not return any correspondence which I have been trying to send for the past weeks to both the store that was supposed to fulfill the order (Lenexa, KS, store #323), and their corporate website (you can't call them directly, and they won't respond to me online).
Lola
December 30, 2025
Not delivered... customer service instore and online ignored all my messages
I made an edible order.... early morning on 12/23/25.... to be Delivering On Tue, Dec 23, 2025. I paid all the necessary fees to be delivered on 12/23/25.. the order was never delivered... the order status was pending even after 11:00pm on 12/23/25. so I contacted their customer service help via their website - I never received a response....to make matter worse. I called their customer service phone on 12/23, 12/24, called daily till 12/29/2025 and yet they never answer my calls. the decatur edible location also never picked up or answered my calls. I left a voice message and they never returned my call. I noticed my order indicated pending on 12/23 and 12/24....I logged into their website today 12/30 and they changed status to attempted delivery...this company customer service is fraud. basically did not deliver the service, ignored me, and still held my money.
Kae
December 27, 2025
Order 3 items got 1
Order 3 items, received only 1 item. Tried to contact them, cant find phone number to call. Reply to their survey, send emails, no respond from them.
Larry Schultz
December 26, 2025
Edible Failed to Deliver Christmas Gift…
My daughter sent me a Christmas Gift through Edible Arrangements - 336 for delivery on Christmas Day. The gift was delivered to some random home in a completely different zip code. My correct address was noted on the Edible delivery tag ACCURATELY. Fortunately the recipient called a few hours after delivery to their home to let me know and asked if I wished to pick it up. I was shocked to learn this but grateful the recipient called me to pick it up. Since it was several+ hours after the delivery the flowers + the chocolate covered strawberries were already mushy and melted; not in the form intended for delivery. Since the address was correctly noted on the delivery tag, I have no idea how the Edible delivery person could have delivered it to some other random address in a completely different zip code. I called Edible to complain & ask for an explanation. But they did not call me back. Very disappointed in Edible & would NEVER recommend Edible to anyone based on this experience.
Elizabeth Costa
December 26, 2025
Store 1631 - Mahwah NJ
Store 1631, Mahwah New Jersey. Failed to deliver my order to my sister in a nursing home facility on Dec. 23. Left 2 voicemails, and made múltiple calls. No response means no respect for the customer!!! Probably won’t get a refund, but I’ll keep trying. Submit 3 complaints to their customer service dept. No response!
Felice Michetti
December 24, 2025
Really zero stars
Really zero stars. Absolute and total rip off. Every year the arrangement I receive is worth a fraction of what the sender paid for it. Impossible to complain. Complaints are given the run around. Buyer beware.
Jocelyn McAllister
December 19, 2025
Edible Arrangements had horrible…
Edible Arrangements had horrible customer service I spent close to two hundred dollars on my dad’s birthday gift and the present did not come until his birthday was almost over the lady explained to me that they had around 20 orders to deliver that day. Which was not my problem. By the time they came I was at a dinner with my family. They left the two hundred dollar present on my porch even though they were told a neighbors cat comes to our porch frequently. They have no disregard or respect for their product or customer. It seems this is common practice for them around the country. But the location I am speaking of is North Dargan Street in Florence SC the lady’s attitude who answered the phone was also horrible when I was just checking on my order. I did not give her attitude but she did give it to me. BEWARE THEIR CUSTOMER SERVICE IS HORRIBLE AS A BRAND.
Connie B.
December 18, 2025
Choose a Different Company
One of the rare occasions I neglected to read the reviews. Ordered online on 12/13/25 for delivery on 12/14 to be fulfilled by the nearest "franchise" store. 12/14 received email of delivery, but didn't hear from recipient on either 12/14 or 12/15. Called recipient 12/16. Delivery NOT made. 12/16 at 1:30pm called store about non-delivery.They checked on it & said an Uber Eats driver had delivered it. I had not been made aware that some food delivery service was being used instead of having their own. I told them delivery was not made. They told me they would send out a replacement product. I was told they would inform me when it left the store for delivery and that the delivery driver would send me a photo confirmation of delivery. I did not hear from them again on 12/16. 12/17 arrives & I expect to hear from them fairly early assuming my order would be top priority since there had already been a screw-up. At 2pm I had still not heard anything from them so I called again. Was told it was out for delivery. They never called as promised to let me know when it left store. At 6:30pm still nothing from store, driver or recipient. Again I call store. Employee who answered phone checked with driver & order was still in drivers vehicle, still to be delivered. Order was finally delivered 15 mins later. Driver called me with verbal confirmation. Recipient texted me with verification and photo. No photo was sent by driver as store had promised. On the whole, there just appeared to be no real concern by the company store that they had thoroughly botched my delivery and surprise gift to my recipient.I have found in my experience that the "franchise model" used in companies leaves much to be desired when it comes to the customer experience on many occasions. Many companies using franchises appear to use them more to save brand name money and avoid responsibility for poor customer service. I feel many companies just do not create enough oversight over there franchise stores and how these stores are serving the public. You would think that wouldn't be the case if it harms the brand.As for using food delivery services such as Uber Eats shows me that the company is again passing the buck and accountability for their service. If I had known that Edibles did business in this manner and that they did not have in-house delivery service, I would have never ordered from them in the first place. I will not do business with them in the future.After contacting corporate headquarters, this was their response:HI We All ready Connected With Customer & Rodies Is Not Delivered On Proper Place But We Send Our Driver yesterday & Order is Delivered Successfully & We Also Inform The CustomerI believe this response says it all. Not even an apology. And I ordered a Christmas Fruit Bouquet. I have no idea what Rodies are.
Tom Cattaneo
November 18, 2025
Terrible experience with the 1 and only…
Terrible experience with the 1 and only order I placed. Items were missing, the note wasn't included so the receiver had no idea who sent the gift. Company's website support form is non functional making it impossible for you to get any support. Steer clear and use a professional like Harry and David to send your gifts instead.
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