eightsleep.com Reviews
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Join 687+ users reviewing Eight Sleep. Read verified ratings and real customer experiences on eightsleep.com before you order.
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3.3 / 5
Average user rating
687
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for eightsleep.com.
Brands may not incentivize or pay to hide reviews.
eightsleep.com Reviews
Read real experiences from customers of eightsleep.com.
Brands may not incentivize or pay to hide reviews.
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Melissa
April 12, 2026
Not working.
I barely got my 8 sleep less than 2 months ago and it’s not cooling. I reached out to the POCs - the Fragile team, and after some discussion, they said go straight to 8 sleep. This process is more complex than expected. Pretty bummed. I really wanted this to work.
customer
April 12, 2026
Basic features require a expensive…
Basic features require a expensive subscription. Such as an alarm clock, it’s crazy.
Evan Derby
April 12, 2026
Amazing product but TERRIBLE CUSTOMER…
Amazing product but TERRIBLE CUSTOMER SERVICE. I needed to replace my POD3 cover after 3 years, purchased a new cover and it's faulty. I've been working with customer service for over 3 weeks to get a result with nothing. They never respond to emails, if they do it's at midnight, customer service is unable to ever contact supervisors or managers and when you are finally able to speak with a manager, they lie.
customer
April 12, 2026
When operational
When operational , the product is great .. but has the fatal flaw of having to use my phone ( and only my phone ) to operate it ?? Poor concept !!!
Matt R
April 12, 2026
Great Product when it works but poor durability
This is a great product when it works but if the cover fails a month outside of the standard 2 year warranty they will charge you £850 to replace it. The sensors on our cover stopped working. For a premium product such as this a lifespan of just over two years is poor so a warning to all considering buying this product.
customer
April 11, 2026
I felt like it didn't response where…
I felt like it didn't respond well when the ambient temperature changed by more that 3 or 4 degrees overnight. Also, I found it a bit obnoxious that you had to use the app for everything.
Amie
April 11, 2026
Best night sleep I have had in a long…
Best night sleep I have had in a long time. The bed is brilliant.
Luke Zapalac
April 11, 2026
The Eight Sleep Pod leaves me feeling…
The Eight Sleep Pod leaves me feeling pretty neutral. While the temperature control is a nice feature, the base model is already quite expensive. On top of that, the add-ons, like the blanket, can cost thousands more, which really adds up. I also found that when cooling your side, the hub heats up a lot and ends up making the room hot, which is frustrating. Plus, the hub is bulky, so it’s not ideal for smaller spaces. All in all, I’m not sure if I’ll keep it. It’s okay, but the overall value doesn’t feel justified for me.
customer
April 10, 2026
Temperature is great and comfortable
Temperature is great and comfortable
Valued Customer
April 10, 2026
We are on our second eight sleep
We are on our second eight sleep. The first lasted just long enough to be out of warranty. The second worked for a short amount of time, then stopped working no matter what we did. We absolutely loved our 8sleeps when they worked, but are very disappointed in the quality of the product given amount of money we’ve spent.
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