ellis-brigham.com Reviews
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Join 17,660+ users reviewing Ellis Brigham Mountain Sports. Read verified ratings and real customer experiences on ellis-brigham.com before you order.
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4.7 / 5
Average user rating
17660
Total reviews
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ellis-brigham.com Reviews
Read real experiences from customers of ellis-brigham.com.
Brands may not incentivize or pay to hide reviews.
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James
March 16, 2026
8 days later, order still not even dispatched.
Not even received my order yet but bored of waiting. Placed an order on a sunday evening thinking it would be dispatched and delivered sometime later in the week but now 8 days later it's still not even been shipped when I contacted customer services a couple of days ago I was told it was originally not dispatched (3 working days from order date) because it was apparently coming from a different warehouse - something not advertised on the website. Since I needed it by the end of the week as a gift, that window has passed and so I've asked for it to be shipped direct to the recipient but it's still not dispatched more than a week from placing the order. For a company charging premium prices on their products, this is weak and I won't be shopping there again when there's absolutely no excuse to be charging customers delivery fees and not shipping at a minimum the next working day. Wasn't even offered a refund on my shipping for the delay.
Kathryn Clark
March 14, 2026
Great Customer Service
Popped in to get my son fitted for a ski helmet and goggles. We were served by the very helpful and knowledgeable Hazel, who took the time to get the right fit and also advised on some extra things. Would highly recommend this store if you want good customer service.
Joy Scurr
March 14, 2026
Ellis Brigham staff ensured I bought the best boots for me
Brilliant fitting experience for a pair of winter/ Spring walking boots.
London Mackerel
March 14, 2026
Top end price, bottom end charmless service.
I bought skis and I feel that both the price and service at Ellis Brigham are terrible. I believe that I was overcharged for the skis in a way I thought sneaky at best. I thought the price quoted was for skis and bindings but it was just for skis. This was because other stores were quoting, for skis AND bindings, the price that I paid at Ellis Brigham just for for skis. It turns out Ellis Brigham charges full retail prices which, in this case, was over 20% higher then I could have got elsewhere. Ok, that is fine, but with top end pricing you expect great service and the service I got was charmless and indifferent.With the exception of the person who discussed the skis with me (and I am trying to recall the precise price she quoted and how it was quoted) everyone else was pretty unhelpful. Their telephone manner when I called was terrible and in the store they were totally charmless. I felt they wanted to do the absolute minimum even when the store was not busy. A fair number of people working in the ski department knew nothing about skiing. In fact, even before I realised I had overpaid, when I checked again on the internet, I intended to write a bad review based on the service alone. A very small but very illustrative example: I struggled briefly to put the new ski set - for which I had paid nearly eight hundred pounds - in the ski bag when I was leaving. No one offered to help.
Neal Skelton
March 13, 2026
Ollie in the Bristol shop was super…
Ollie in the Bristol shop was super helpful. Answered some initial questions via email regarding Burton step-on boots and bindings. Helped me when visiting and then ordered in my size and purchased this week. Great customer experience, Cheers Ollie!
Paul
March 13, 2026
First ski boots for a mature learner
I’d never bought ski boots before and as an older skier having only just learned I was unsure of how to go about it with so many makes and options available. The boot fitter (Freddy) was very thorough in measuring and selecting the boots I eventually bought, adjusting them and explaining what I should feel and expect as the linings adjusted to my feet. Excellent service and after sales follow up should I need it.
paul jones
March 11, 2026
Me and my friend dealt with Si
Me and my friend dealt with Si, who was extremely helpful, knowledgable and friendly. The other staff that we dealt with were also very polite and friendly.Well done the staff..
Felicity
March 11, 2026
Excellent customer service
Excellent communication and customer service regarding two online orders. I received delivery on the third working day after ordering.
Andrew
March 11, 2026
Ski hire and kit at the Aviemore branch
Booked ski hire at the Aviemore branch. Super friendly, efficient and responsive, with a good selection of skis & kit. My go to place for ski hire in Aviemore.
Jones
March 10, 2026
Legendary customer service by Ben
The customer service provided by Ben was outstanding. Over the course of two saturdays he got both me and my partner fitted for snow boots and ordered them in for us. He did all of this whilst managing a stream of other customers. Despite a heavy workload of customers he was calm and attentive. He was very knowledgeable and also advised my partner on suitable snowboards for his riding style. He is a valuable member of the Bristol TSA - and 100% the reason why we purchased all our gear from there. Also, the other staff members were incredibly friendly.
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