embarkvet.com Reviews
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Join 147+ users reviewing Embark Veterinary. Read verified ratings and real customer experiences on embarkvet.com before you order.
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1.4 / 5
Average user rating
147
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for embarkvet.com.
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embarkvet.com Reviews
Read real experiences from customers of embarkvet.com.
Brands may not incentivize or pay to hide reviews.
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Nancy DiGioia
March 25, 2026
The process takes three times longer…
The process takes three times longer than if you bought the same kit at your veterinarian’s office. Do not use the service. The reviews on their website are not accurate because there is no place on their website to leave a review. Trust me, I searched for a long time and then asked the person from customer support where I could leave a review… and she disconnected the chat immediately
Avo Cado
March 5, 2026
Info that was on the app is removed, now asking for more money
They said years ago that they will add more info about your dog as they grow which never happened. What did happen was that THEY REMOVED INFO, and now ask you to pay FOR WHAT WAS ONCE INCLUDED. Their customer support is pathetic, either selling services or telling you to basically F off.This is an expensive service which I deeply regret paying for. Save your money, look elsewhere.
MIR
March 4, 2026
Would rate higher if possible!
Once the test results are in, they provide more information so you can read on what to do/how to prevent/chances on hereditary diseases. Also love the setup 😍🐾
Lucas
February 27, 2026
Test a street dog, it will result being a street dog :)
So we adopted a street dog, and they told us that it is a romanian village dog, which is true, but we know that from day 1 even before adopting him. So useless test, they even matched the DNA with german sheperds that already did this test but were not able to tell us how many percents his DNA matches to german shepherds, even though his fur is basically one of a german shepherds.In conclusion, useless test, told us everything we already knew, and thank you for warning us that our Romanian street dog, is in fact a "Romanian Village dog", WE KNEW THAT ALREADY. My wife even read all the explanations you gave, and there is not a single information we didn't already know, except the disease part that we won't trust since every piece of information given by this test was the most generic.
Jessica
February 16, 2026
Delays & Horrible customer service
DNA testing for puppies is urgent, since prospective buyers want to know all about the health of the new addition to their family. I sent in the tests 2 days after puppies were born. Been 5 weeks, and still don’t have results. For $180, you’d think they have better customer service. Can’t reach anyone by phone, and emails take days to receive useless responses. Will never use them again. Strongly do not recommend.
Katy
February 14, 2026
Massive delays and zero support
They sent my sample first to their East Coast HQ before it sat "stuck" for over a week and then got rerouted back to their lab in CA. It took over 3 weeks in transit just for my sample to reach them. I tried contacting customer service 3 times, 2 chats and one email and could not get anyone to help me or tell me why the sample wasn't moving. It has been 5 weeks now since I sent the sample and still have not gotten any results. They say it could be another 3 weeks from now. Do not use this company.
Angela
February 12, 2026
Age test
I bought their age test because I adopted my dog and was curious if I guessed his age right when I got him. I was excited to send the test in and get some answers, when I got my results it literally said that he was 4 days old when I adopted him. He was clearly a year to 2 years old so I emailed the company to let them know that they were wrong. They stood by their results saying that they could very well be a year off! They would not talk about any kind of refund and threatened to cut contact with me if I ever brought it up again. The simple fact is that I was guessing his age, and they are guessing his age but they're pretending they know by quote unquote science. Don't waste your money on this test, it's not worth it, I've lost all faith in them as a company.
dawg schitt
February 11, 2026
Product is great..Customer service is…
Product is great..Customer service is HORRIBLE !!! I've called 6 times over a 2 week period..never got a response.Always goes to voicemail and never return my calls.
priyanka Bhat
February 6, 2026
The dna results dont match my dog!…
The dna results dont match my dog one bit! I dont trust the results
Frost
February 2, 2026
Striped features, inaccurate results, DO NOT BUY
I recently, in the past, took a DNA test for myself to build my tree and figure out more about my family. After having a wonderful time learning about myself and my family, I wanted to do the same for my dog.I looked and researched a bunch of gene testing sites and found one I thought was good, that being Embark. I watched several reviews saying it had everything I needed, and really good relative-finding tools, as well as a tree builder. I was confident with this purchase. Safe to say that was a WILD mistake.The features don’t exist, and either never have, or were taken out for some dumb reason. These features include:Building a tree: It’s just an estimate of what the tree in theory could look like given their breeds, which is unhelpful and stupid given how they advertised this. No, it is not a tree of real dogs. No, it’s a tree of the dog’s potential breeds, NOT anything to do with actual genealogy in any way.The karyogram viewer: This is a very helpful and essential tool for finding out how two dogs are related. This was a MAJOR reason I took the test. It is now non-existent, most likely because breeders were all pissy about their breed having a little mutt in them and didn’t want to see that info even though they took the test, so they removed it. That’s my theory. But they didn’t SAY they removed it.The ability to download your dog’s DNA in full: Yes, you heard me right. Even if you wanted to use their DNA somewhere that isn’t a shitty, inaccurate piece-of-garbage site, YOU CAN’T. The “download” is locked behind a secret link, and that “download” only gives you a handful of alleles and by that I mean less than 40 SNPs. If you want DNA, well, this isn’t for you.Giving DNA to research: This isn’t a huge deal to me, but they used to have the ability (and it’s still advertised) to give your dog’s DNA to research so they could better understand dog health and genetics. This is just gone now, so it’s not even furthering research anymore.Relatives limited to the top 30 DNA shares: You can ONLY see the top 30 dogs your dog is related to. Too bad if there is a dog you want to see lower in that list. Daddy Embark tells us that is too much for our little baby brains.Along with all that, the breed assessment is, for a lot of people, just flat-out horrendously wrong to the point it’s basically pseudoscience. My friend took a test with a dog we KNOW is a Lab–Pit Bull mix. We have DNA tests from other sites to prove it. They labeled her dog 100% a Pug. Keep in mind, this dog looks NOTHING like a Pug, and is a big dog. Like, about as not-Pug as you could find.Embark is a flat-out scam: a hollow piece of garbage that actively hides info people take DNA tests to see in the first place, and then feeds users half-assed, inaccurate results while BEGGING them to buy their dumbass add-on kits like it’s a free mobile game with microtransactions.To end this review off, I urge ANYONE reading this to heed this review. Please don’t buy this. It’s not worth it. In all likelihood, the site will continue to worsen from the time of this review. Even if it HAS a feature you want, and you’re okay with the ridiculous price tag and multiple kits to get information, it likely won’t be there in the future. I legit made this Trustpilot account because of this experience. It’s THAT bad.Anyways, to anyone reading this, have a wonderful day, and to Embark, please fix your broken, featureless site.TL;DR: The site updated and most features are missing for good, or straight up were never there, along with quality worsening. Don’t buy this test.
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