empiretoday.com Reviews
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4.3 / 5
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2829
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empiretoday.com Reviews
Read real experiences from customers of empiretoday.com.
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Joannie Dewitt Hopkins
March 20, 2026
I had empire install vinyl floors that…
I had empire install vinyl floors that were supposed to be top of the line, let them know that I have children and animals and a small farm so durability was a must. They assured me that their product was that and more and came with a "lifetime warranty ". It has been 6 years and the floor is coming apart at the seems and buckling on the sides, and there are even pieces breaking off. I contacted them and they sent someone to assess it after a couple of weeks back and forth. I was told then that they no longer use that manufacturer and that the entire floor needs to be replaced. Due to accesive wear and tear I would need to purchase new floors and contract with them. I am incredibly disappointed in this company and would NOT recommend them.
Gemini Mayflowwer
March 20, 2026
This is the worst company you can use…
This is the worst company you can use to purchase flooring from. I purchased some flooring a while ago. They did not complete the job. They tore my baseboards up didn’t put the quarter round on the floor and now they’re refusing to complete the job. I’ve been going back-and-forth with one of their representatives, Charles Ogunwuyi who is a big liar, claiming that he tried to contact me to get the floor installed. I sent Charles multiple emails spoke to him on several occasions. I even waited at my house two times for the installers to show up to install the floor. They didn’t show up nor did they call to say they were not coming. Charles was made aware of the situation and I had him to pay me for this day of work. Now he wants to say they’re not gonna repair my floors because I didn’t respond to an email but your workers don’t show up for two days while I waited for them to come. I will not be taking advantage of by this company.
William O
March 18, 2026
my contact and consult with rebecca z
my contact and consult with rebecca z. was very nice and she was very helpful with helping me choose the right flooring. she worked very closely with me and i feel i recieved a good offer on flooring needs. my install is sceduled for 4-24-2026. looking forward to it.
Shari
March 18, 2026
Do not be deceived by Empire's new TV…
Do not be deceived by Empire's new TV ad. They are not professional and their product is inferior. We ended up going to Home Depot and we're very pleased from start to finish.
Abraham Nifor
March 16, 2026
Horrible work! Stay away from Empire Today!!
My luxury vinyl plank flooring was installed very poorly regardless of the high costs. Empire made a commitment prior to the installation that the floor will have warranty after the instillation. If any damage occurred with the floor, they will repair it. The reason they provided to justify the high costs. As horrible as the instillation was, the floor keep coming off. I called them to repair the floor, they told me to make a payment for that which I did not do and so the floor is still bad with all the money I paid for the floor. Their way of doing business is horrendous! I advice that customers stay away from empire!!
Linda Dague
March 14, 2026
Since you came here to see what actual…
Since you came here to see what actual peoples' experiences are using Empire Today, believe the hundreds (thousands on some sites) of 1 star reviews you're reading. There are currently 1,544 complaints in the last 3 years just in Colorado Springs, per the Better Business Bureau. This is the worst experience you will have installing your new flooring and additionally the joy goes on and on. You may get lucky and your issue will get resolved. Don't bank on it though - as all these one stars will attest to. It's now in the Better Business Bureau's hands for me then a lawyer. They should be closed down but unfortunately people keep using and funding them, and they get away with it. (Thus, the lawyer)
Brent Hambly
March 11, 2026
Promised our doors would open in
Promised our doors would open in. Waiting now 5 months to have doors operate properly and at a additional cost of $1,600, $300 more than the flooring cost for a total cost of $2,900, quoted $1300. Also, seem to buy most of their supplies from Lowe's. Just go to Lowe's in the first place.
Stephanie Swift
March 10, 2026
Blood stain
Had a great consult with Tom Sheffer. Installation process was good; however 1 hour after they left we moved our couch back about 3 inches and found a stain kind of looking like blood. Let them know the next day. Have been going back and forth with customer service for several days and we need to find our own steaming company, and they continue to say its our fault... Unfortunately can no longer recommend. Crazy to blame a customer after spending 7,000+ dollars...
ALEETA HARRINGTON
March 9, 2026
This is the second time Empire has done my floors with very noticeable faults.
This is the second time Empire has done my floors. The first time there were countless flaws for which Empire continuously refuse liability until someone from Empire viewed the work and advised that the work needed to be totally pulled up and redon, which puts us here today. After the first issue you would think that empire would send someone out to review the completion of the second job. No one has come out or reached out. The new job has its own set of new issues, such as split and unleveled floor boor causing splinters to bare feet. This is totally ridiculous for the money spent. I will be reaching out to the better business bureau this time. Something needs to be done,
Brian Gabriel
March 7, 2026
Zero stars
If I could it would be a zero. 2 change orders on a simple install. They blamed the sales guy took no ownership. Sad company. I was told not to use empire but I already signed contract stupid me. The install was incomplete and crappy. You a real company next time
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