esteelauder.co.uk Reviews
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2.2 / 5
Average user rating
102
Total reviews
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esteelauder.co.uk Reviews
Read real experiences from customers of esteelauder.co.uk.
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Nigel
April 11, 2026
Terrible customer service
Bought goods from Estee online, lost or stolen by Evri. Their courier for which I paid extra, as it was my daughter’s birthday. Estee customer services have offered me No solution whatsoever!Just waiting for Evri to find package, lost or stolen.
Sarah Pratt
April 10, 2026
I’ve been using double wear foundation…
I’ve been using double wear foundation for years the new formula is absolutely awful … makes you look orange very tacky why change something that worked 🤷🏼♀️ fuming
Justine Anderson
April 9, 2026
New formula is awful
New formula is awful
Aby Baby
April 5, 2026
I wish i can give minus star for new…
I wish i can give minus star for new formula double wear. After using double wear for more than 10 year now looking for new foundation as new formula is not different that3£ one can buy from china.New formula does not have same covarage,Cracking after 1 hour and looking like a wall paint. New formula -tried 6 shades and all are orange after few hour is looking even more orange and partially gone despite its say 36 hour stay.Do not waste your moneyLook for different brands Estre Lauder has made bigest mistake changing the good formula
Nasim Fard
March 29, 2026
I am writing to share some wonderful…
I am writing to share some wonderful feedback following my recent visit to the Estée Lauder counter in your Boots Lakeside store.I visited the Estée Lauder counter on 29th of March 2026 at 11:36, and I would truly like to highlight the exceptional service I received.I initially came in to purchase just a few items—my makeup essentials, eye cream, day cream, and serum. However, my experience was completely transformed thanks to Alyson , who assisted me during my visit.Alyson was absolutely incredible. From the very beginning, she made me feel genuinely cared for. Her kindness, patience, and attention to detail were outstanding—something I have not experienced in a long time. She took the time to guide me through each product, ensuring I fully understood what I was purchasing and that it was right for me.What truly stood out was her thoughtful suggestion to try the foundation on my face to make sure it was still the perfect match after a year. This level of care and professionalism made such a difference.Because of Alyson, what was meant to be a small purchase turned into a much more positive and confident shopping experience. I left feeling not only happy with my purchases, but also truly valued as a customer.Alyson is a real credit to your team. Her warmth, dedication, and genuine care made my visit unforgettable, and I wanted to ensure she receives the recognition she truly deserves.Thank you for having such an exceptional member of staff.
Kristy
March 26, 2026
Estee Lauder double wear changes 2026
Estee Lauder double wear changes 2026 I have worn double wear for YEARS and the new changes have been awful. I found it so good previously for staying power and covering a rash that i have on my face. The new formula doesn’t ‘set’ it stays tacky and comes off the skin easily. So disappointed that i now have to find an alternative. Leaving me having to explain my ‘redness’ as people now comment.
Lauren Payne
March 2, 2026
I had to return my foundation on…
I had to return my foundation on saturday as previously given the wrong colour foundation with the new formula. the lady on the counter was so busy how ever sat me down and was so thorough and attentive and found my best match! the best experience and she is an asset to you company! thanks again
Jo Vin
February 26, 2026
So they offer a 10 day foundation…
So they offer a 10 day foundation sample (it’s really only about two days worth!) I attended the John Lewis Estée Lauder counter in Bluewater. The service was not good at all very rushed and she did not match any colour to me she guessed it completely and sent me on my way. The product itself goes on nicely but the end result is i will save this for Halloween as I’m thinking of going as a ghost! Each product at Estée Lauder is very expensive now I assume this pays in a large part for the customer service you would receive to actually match your colour! It would not take long just five minutes. I spend a lot on Estée Lauder and have spent over £150 just at Christmas this year (online I may add) but I have found the customer service so appalling over the years why don’t they ever hire women who are down to earth and just well customer focused to normal women?
Minka Bacheva
January 30, 2026
I booked a trial session in Morley…
I booked a trial session in Morley Brixton. I was disappointed - they didn't even let me know that my appointment was cancelled. I read the comments and... I'm grateful that the session didn't take place.
Lindsey
January 25, 2026
Absolutely dreadful customer service- Avoid!
I placed 2 x orders with next day (Saturday) delivery selected. Neither order arrived, I contacted Estee Lauder who said I should wait until Monday, then Wed, Then Friday, with the promise they would be able to resend the items which were birthday gifts (now late). They refunded my delivery fee, but were spectacularly unhelpful overall. Friday arrived, still no delivery. I contacted them again, only to be told that the majority of my items were now out of stock, and they cannot send replacements. I asked to speak with a manager and was told they would call me back the same day. They did not.Their refunds take 5-7 working days (if it has even been processed, there's nothing on my order status to show it has). Throughout the whole interaction the differing customer service agents primary response was 'there's nothing we can do'. To say I'm unhappy is an understatement. I spend thousands on skincare and makeup every year (and I am very brand loyal). Due to the terrible customer service, unwillingness to help, I will never order from them again. Looks like Dior/Clarins/ or Arden have a new customer.
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