Estée Lauder UK Coupons & Promo Codes

I've been using the Double Wear foundation for years and loved it, but the reformulation has been such a letdown. What used to work great for staying power and covering my facial redness now feels sticky and slides right off my skin. I'm really frustrated because this product was perfect for my needs before. Now I'm stuck looking for a new foundation and having to worry about my skin issues showing again.

I booked a makeover appointment at a counter location but was really let down. Nobody even notified me that my appointment had been cancelled. After reading other people's reviews about the same location, I'm actually glad it didn't happen.

Ordered two items with Saturday next day delivery and neither one arrived. When I contacted Estée Lauder, they kept telling me to wait until Monday, then Wednesday, then Friday, promising they'd resend everything since they were birthday gifts and getting late. They only refunded my shipping fee and were pretty unhelpful otherwise. By Friday still no delivery. I called again and found out most of my items were out of stock with no replacements available. I asked to speak to a manager and was told they'd call me back that same day. They didn't. Refunds take 5 to 7 days and I can't even tell if mine was processed from my order page. Every agent kept repeating they couldn't do anything. I'm really upset about this. I spend thousands annually on beauty products and have always been loyal to brands. But between these failures and the unwillingness to help, I'm done with them. I'll be trying other luxury brands instead.

For 6 years I worked seasonal positions with Estée Lauder and everything was always handled really professionally. The management communicated clearly, applying was straightforward, and paperwork was never a hassle. Then last year they switched to a new hiring company and everything fell apart. The communication became terrible, submitting documents over the phone was a complete nightmare, and nothing was organized. After my seasonal job ended, I've been trying repeatedly to get my final paperwork but haven't heard back. This drop in quality is really unacceptable compared to how smoothly things used to run.

I've shopped at the Estée Lauder counter at a local department store several times and the experience has always been great. The consultants are consistently professional and friendly, and they really seem to care about what they're recommending. It's always nice talking to people who are knowledgeable and enthusiastic about their work. During a recent visit, I worked with an associate who was incredibly helpful. She was charming, witty, and went out of her way to assist me. She's definitely someone both the brand and the store are lucky to have.

I've been to the Estée Lauder counter at a local department store multiple times and consistently get great help. The consultants are always professional, friendly, and seem to genuinely know their products and care about what they're doing. It's refreshing to work with people who actually understand the makeup and skincare. On my last visit, I met with a consultant who went above and beyond to help me. She was lovely, funny, and really made the whole experience enjoyable. She's clearly a major asset to both the brand and the store.

I went to a Estée Lauder counter in a department store for skincare and makeup advice. The associate who helped me was fantastic and spent time giving me great tips. I came in wanting one specific product but after talking with her, I left with something different that turned out to be both cheaper and more suitable for my skin. She was really nice about the whole thing and now I'd rather shop with her than order from the website. Amazing customer service!

Had an amazing time at the Estée Lauder counter in a local department store. Met a counter associate who was incredibly knowledgeable and took real time to help me out with skincare and makeup advice. I went in looking for one specific item, but she helped me find something different that was actually more affordable and a better fit for my skin. She was wonderful and now I prefer shopping with her directly rather than ordering online. Fantastic service!

Their customer service is absolutely terrible! I got damaged makeup and contacted them about it. The agent I spoke with insisted I return it myself, even though the pictures clearly show it was defective from the start. Why should I pay to ship back something that came broken from them?!

What a fantastic visit to the Estée Lauder counter at a nearby department store! I had scheduled a flawless face service and was greeted so warmly. The makeup artist walked me through exactly how to use each product based on my skin type, helped me pick the perfect shade, and explained everything in detail. Since I'm new to skincare, I really appreciated how patient and kind she was. Her application technique was amazing. After the service, she introduced me to their new skincare and makeup lines, told me about current deals, and even gave me some samples to try. I'm thrilled with what I purchased. It makes such a difference having knowledgeable staff to guide you. Really grateful for the help!

Been buying from Estée Lauder for more than 25 years but lately their support has basically vanished. I placed 2 orders recently and spent quite a bit. The second order was supposed to come with a free cleansing balm as part of a promotion, but it never showed up. I've tried reaching out multiple times with no luck. Disappointed to say I'm moving on to another brand.

Had a wonderful phone call with a customer service representative. He was really attentive and made sure I felt good about the items I'd bought. My mom and I will continue being loyal to this brand.

Had a really great phone conversation with a support agent. He was genuinely interested in making sure I was satisfied with my purchase. My mom and I plan to keep buying from this brand.

I ordered something for next day delivery in the morning before the cutoff time. The item wasn't even shipped until the next morning, so it obviously didn't arrive the next day like promised. Getting a refund for the delivery cost required lots of back and forth on their online chat. The support person kept saying not to worry and the package would come the next day, but two days later I still hadn't received it. I get that delays happen sometimes, but the customer service definitely needs improvement.

Terrible workplace environment. During my time working there I dealt with bullying and had zero protection. There was no real training offered, and the HR team was shockingly rude and unprofessional when I called. My paycheck was constantly wrong which made it really hard to pay bills and take care of myself. The whole operation seems unprofessional and indifferent to both staff and quality. Management just denies problems and carries on treating people poorly. I'd strongly advise against working for them. Left me with serious stress and financial difficulties.