eurostar.com Reviews
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2.2 / 5
Average user rating
3267
Total reviews
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eurostar.com Reviews
Read real experiences from customers of eurostar.com.
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Fahd Zaheer
April 11, 2026
We travelled on Eurostar from Amsterdam…
We travelled on Eurostar from Amsterdam to London, and unfortunately the experience at Amsterdam was extremely disappointing.The staff appeared unprepared and lacked basic organisation. There was no effective queue management, communication was unclear, and many passengers were visibly frustrated. As a result, the train departed over two hours late. Despite arriving at the station on time, we were left waiting for more than three and a half hours before departure.We had chosen Eurostar over a £35 return flight with easyJet in the hope of a smoother journey, but in hindsight, this proved to be a mistake. Our onward journey to Amsterdam had been efficient—we arrived at London Southend Airport just 30 minutes before departure, with a flight time of only 55 minutes. In contrast, the return journey by Eurostar took approximately 7.5 hours.Overall, the operation in Amsterdam was poorly managed and fell far below expectations. This experience was both frustrating and disappointing.
Wendy Hardcastle
April 9, 2026
Helpful knowledgeable caring in fact…
Helpful knowledgeable caring in fact everything one would want from someone at the end of a phone helping you to access a service.
Freddie W
April 8, 2026
Delayed and stuffy
Delayed and stuffy
Aaron Doyle
April 8, 2026
Forced to stand queuing for an hour…
Forced to stand queuing for an hour before the train, not allowed to sit down. Not worth the extra price when compared to flying, don't recommend at all.Why is there like 10 employees standing around doing nothing, while there is only one security line being operated in Amsterdam Centraal?
Alicia
April 7, 2026
A Joke! GO BY PLANE
A Joke! I spend 3 hs trying to make a clame. Not possible..they did not reognised the ticket..to contact them. Is a little line to write few things.I do not work for Eurostar..I do not need to spend a week online for a claim.I travell from london to Nice. On 30 march 2026. The train arrived 3.03hs late at 1. 30 am at the middle of the night. A a Horror! The information in the train was in french..NO IDEA of french.Now they do not know my ticket.I was in 2 trains..I put both referencies..and one and one..I clame 4 times..but they do not know!.No Customer service in a very expensife train...no heating we were all cold. It was like a train in India. And now I need a week to do a clame??Why this companies treat people so bad? Who allowed them? They make millions..and can not spend money in a good webpage? Of course They can! They just do not want..then, we give up!. The amount of usefull information on the webpage is incredible, and "The usefull one Is Missing"I will carry on complaining..to know if they will refound or Not, I can not be ignored by a bussiness. Who took my money.DO NOT USE IT..GO BY PLANE
Alister Millar
April 6, 2026
End of a great weekend ruined by…
End of a great weekend ruined by Eurostar. Shocking experience at Amsterdam Central Station. Hearded like cattle, huge delay, lies about the reason. Total shit show. Way out wasn't much better at St Pancreas. Treated like scum by security before being made to wait in inadequate departure lounge. Total utter shit show of a service.
Mandy Suk
April 5, 2026
Company who likes to cancel trains…
Company who likes to cancel trains while your in a queue waiting to board,workers laugh in your face when you ask why train was cancelled and can not speak either French or English,nobody could understand one guy worker who clearly could not speak both languages and is working with the public.This Company is going downhill fast from cancelled trains,slow workers who think they have all day to sort a matter out that is quite urgent and rude is an understatement
Emma
April 4, 2026
Service on London Brussels
Train manager made sure to keep us informed of the time on departure and regular updates throughout the journey on impact and have been able to catch up for to arrive on timeCatering crew were lovely and offered vacant tables to those that were in single or duo seats if they wanted to move for more space.
David George Thomas
April 4, 2026
Outstanding customer service
Outstanding customer service. Probably the best I’ve experienced.
Lucy
April 4, 2026
Emily at customer service was superb
Emily at customer service was superb. Friendly, helpful and efficient.
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