everlane.com Reviews
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2.0 / 5
Average user rating
469
Total reviews
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everlane.com Reviews
Read real experiences from customers of everlane.com.
Brands may not incentivize or pay to hide reviews.
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Lukas
March 23, 2026
Waiting for refund since more than 2,5 months
I live in Germany and have ordered two Oxford Shirts which were shipped to me from the US in December. Everything good so far. However, both shirts did not fit and I made use of a return. I paid additional 6€ and received the return label directly from them. They ship returns to a warehouse somewhere in Europe. The return tracking says my parcel was delivered to their warehouse December 29th, but now, mid of March, I still have not gotten my money back! They also don't answer any email. I have provided all tracking data etc. but nobody seems to care.
K Yu
March 23, 2026
Beautiful products and even more amazing customer service
Beautiful products, but that's nothing new. The reason I added this review was to compliment the customer service team that went above and beyond to address a situation with a purchase that had an unexpected breakdown.They took ownership of the issue and addressed the concern - even when its beyond the typical window. Thank you!
Ann/Canada
March 23, 2026
International customers BEWARE
International customers: order at your peril.Want to return an item? You won't get a label. Contact customer service after jumping through hoops, they/it will write back "we are having a temporary problem issuing international return labels.Hang in there"No humans to talk to directly to quickly sort it out. No customer service phone number. Basically, NO customer service - just a repetitive email answer to your several attempts at a resolution. I've been waiting weeks now for a return label and I receive the same automated message, ending with an insulting 'hang in there"They do not alert you as an international buyer while checking out they have this "issue." (The item was $150.00. Once received it was subpar in quality for the cost.) Go online and you will see Everlane has not been able to generate international return labels since January.It's derelict. Further, while haggling with Everlane for my return label, some other department sent an email asking me to 'review' my purchase for their website. Who is in charge there??Been an online customer of Everlane for nearly a decade. Whatever they have become now, it is appalling. It used to be a super reliable online merchant. I'm still waiting for the return labelIf you want the kind of clothing Everlane offers - do yourself a favour and find a similar retailer that actually cares about you as a customer and will honour their policies.I will never order from Everlane again. Done. Now, I just want the return label. It appears to be rocket science to Everlane as to how to generate one. UPDATE: Everlane reached out after I published this review. They have refunded the item to my VISA and sent a return label, to which I will use to ship back the item.
Avivah Kupfer
March 21, 2026
I placed an order for two pars of shoes…
I placed an order for two pars of shoes and my credit card was charged. A week later I get an email stating that my order has been cancelled due to both being out of stock. Upon chatting with a rep,(since they’re too cheap and elusive to have a toll free number). I was offered a measley 15% off my next order. I’ve never had an experience like this where my card was charged and order put through only to have it cancelled a week later bc they goofed. I’d expect better from a supposedly high end shoe company. Needless to say I will not be patronizing this company again and will share my experience with friends and colleagues.
Mandy
March 16, 2026
I ordered two of The Must-Have Shirts…
Updated from one star to three. After my initial review with one star Rachel from Everlane reached out to me and offered a refund of my shirts. I returned them and received my refund. I ordered two of The Must-Have Shirts in Butterlite. Love the shirt, great fit, nice fabric but the buttons come unbuttoned constantly. Both shirts the exact same issue. The shirt is not tight but very loose fitting and comes unbuttoned constantly. I have sent emails and pictures and they said this is typical wear and tear. I was offered 20% off discount. (No thanks if this is typical wear and tear) Then they offered me a $25 gift certificate if I wanted to take my shirts somewhere to be repaired. Disappointing quality and more disappointing customer service. Should be zero stars!
Joshua Campbell
March 14, 2026
Bought from UK and there was no…
Bought from UK and there was no indication that items would be shipped from USA. Took a long time to arrive and is very obviously awful for carbon footprint.Bought premium weight t shirts. The quality is dreadful. Extremely thin and transparent. Gutted as I'd read good reviews on Reddit.
Emilykc
March 13, 2026
WORST customer service.
They do not offer a phone number. Just an AI chat which is inefficient and not helpful. You would think that a company that charges for shipping under $125 and rarely has meaningful discounts that you could at the VERY LEAST receive phone support. I had a gift card that I was gifted. Otherwise, never shopping here again. I'll be happy to watch them go out of business.
Jane Nolan
February 19, 2026
Extremely poor customer service and unresolved refund
I placed my first order with Everlane UK for three items — two pairs of jeans (one of which was a sale item) and a pair of leather boots. The total order came to just over £300, which I paid using Klarna Pay Later as I had not ordered from this retailer before.The items arrived promptly, however I was disappointed with the quality. The leather boots looked and felt poor quality for the price, and the sizing of both pairs of jeans was inconsistent and unusual.I initiated a return through Everlane’s returns portal. At this point I discovered that the sale jeans were marked as non-returnable. This was not clearly highlighted to me at the point of purchase. As the items were purchased online (without the opportunity to inspect quality or fit beforehand), I returned all three items together and emailed Everlane explaining that I was returning the sale jeans as well due to quality and sizing concerns.Using Everlane’s return process, I sent the parcel back and have confirmation from the delivery company that Everlane accepted the return on 29 December 2025.Since then: • I have received no acknowledgement that my return was received. • I have received no refund. • None of my multiple emails to customer service have been answered. Mid February 2026, I was contacted by Klarna to say Everlane had rejected the return and requested full payment of £322. I am now having to raise a formal dispute via Klarna.What concerns me most is not simply the dispute over the sale item, but that the two full-price items (which were clearly eligible for return under their policy) have not been processed or refunded either. Everlane has not responded to me directly at any stage.I would have been willing to discuss the sale item separately and reach a reasonable solution. However, the complete lack of communication and failure to process the other returned items is unacceptable.Based on my experience, I cannot recommend ordering from Everlane UK.Update:Coincidentally, after posting my review Rachel from Everlane reached out to me and issued a full refund and requested that I update my review. I’m pleased to have my £322 back, however disappointed that it took me posting multiple reviews both on trust pilot and Everlanes own website to get any acknowledgement and response from the company. I still cannot recommend anyone to buy from Everlane.
Granola Queen
February 13, 2026
Shape up everlane !!
I’ve purchased a lot from everlane over the years (Canada). But lately, sizing is hit or miss, quality is a mixed bag. My last order however, has not shipped or even processed in over 2 weeks. They’ve essentially thefted my my money. I’m going to reconsider ordering from everlane in future. If I can’t even trust them to fulfill or ship an order, what’s the point of shopping on their site ??!
Maren
February 3, 2026
I had previously bought the original…
I had previously bought the original cheeky jean at a thrift store and loved it so much I bought another pair from the website, same size, same jean, different color. So disappointed in the second pair, the material quality feels so low and thin. It's really baggy through the thighs and butt (unlike the initial pair which is perfect). The cuffs are also wider which I don't like and don't reflect the pictures online. Overall really disappointed.
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