expedia.com Reviews
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Join 11,197+ users reviewing Expedia. Read verified ratings and real customer experiences on expedia.com before you order.
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1.2 / 5
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expedia.com Reviews
Read real experiences from customers of expedia.com.
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James Hearn
February 11, 2026
I made a reservation on January 16 for I thought was the 24th of January. Somehow I switched to the February calendar. I saw my mistake but because there was a no refund even
I made a reservation on January 16 and I looked at the calendar wrong. I caught the mistake and tried to make the change to the right date. They said it was my problem. I had to make an additional date. I was told that it would be considered and notified in 3 days. That didn't happen.
Anita Radovan
February 11, 2026
Flight Booking Via Expedia Closed Us Off from Web Check-In
We booked a flight from Chennai, India to Trivandrum via Expedia and when it came time to fly we found out we could not check in via the web because we had used a foreign credit card. I got in touch with Expedia via the chat service and the agent said it was the policy of the airline, InDiGo, to disallow web check-ins for people who paid with a foreign credit card. However, our Swiss friend who booked the same ticket via Booking.com was able to check in to the same flight. Booking via Expedia put us at a disadvantage. Instead of making our trip easy and stress-free, our only option the agent suggested was going to the airport three hours earlier to secure good seats and check in. By contrast, our friend has the luxury of arriving an hour and a half earlier. We will never book airline seats for travel in India via Expedia again.
Clare
February 11, 2026
Unable to complete booking online
Tried for a number of hours to book flights on Expedia for it to continuously say "sorry we're unable to complete your booking. Please wait and try again". Did a live chat with an agent who COULD book the flights for a dearer price. What a surprise. And looking on the website a day later the same flights still on offer but the prices have now gone up.
N M
February 11, 2026
The reps laugh at you
The reps laugh at you, make you wait in hold for 30 mins then hang up on you, or are just no help at all.
MrMauiwest
February 11, 2026
Worst experience ever they messed up my…
Worst experience ever they messed up my flights refused to help sent my call to a customer service representative that was rude and no help refused to get supervisor! Then when I wanted to cancel they wouldn’t refund money just airline credit !! Stay away even if you spend a little mire not worth this pathetic company and their customer support
debra horvath
February 10, 2026
Expedia is a scam! ORB TIX CHARGES 3x!
Expedia used to provide cheaper rates. While the process of travel sometimes got complicated using the service due to being a third party, you saved money. NOW YOU WILL PAY MORE!!! I booked a rental car from a garage because my engine blew, highly stressed, and became a victim of their scam. I was put on hold multiple times for long periods of time, I’m sure part of the plan to infuse urgency into the victims mind, only to say all they need is to sign off on the initial $350 payment. THIS PAYMENT WAS NOT EVEN PART OF THE RENTAL! It was to them! When I showed up at hertz he said the charge was $500 but I was charged almost $900 by the company with expedia ORBTICKETS!!!! I WILL NEVER RENT From EXPEDIA AGAIN! When questioned the cost he double talked and it made sense at the moment only to realize I paid for 3 weeks and am renting for 2. $350 on top of a $500 rental.
Eduardo Perez
February 10, 2026
I rent a car with Expedia and received…
I rent a car with Expedia and received the confirmation and at the moment to pick the car they cancelled the reservation because I am a Florida resident???.and I didn’t receive any info about it in the confirmation and to receive a refund was very difficult and only received a portion of the total amount.DONT USE Expedia if you don’t want to be disappointed.
Long Tran
February 10, 2026
Expedia does not protect clients!
Expedia does not protect clients from dishonest vendors like SIXT in Denver. On Dec 25 2025, Anthony Rohlicek and his team at SIXT Denver advised me to cancel my car reservation (which I booked through Expedia) so that my mother-in-law would upgrade her reservation to a larger and more expensive car for our whole big group (instead of two smaller cars as our group originally planned). SIXT Denver also promised me a full refund and asked me to contact Expedia to process that refund (which I did right away). However, when I contacted Expedia again after a month to ask why I still hadn't received a refund, Expedia told me that SIXT have denied the refund and mentioned that they had no records that a cancellation free of charge had been approved. This was unbelievably fraudulent, and Expedia could not do anything to protect us. Very disappointing!
Cristin Smith
February 10, 2026
No wonder they are so rich… they keep…
No wonder they are so rich… they keep everyone’s refund money!I booked a hotel room through Expedia, then had to cancel 3 days later because my event (kids’ wrestling tournament) was moved to a different city. I went through the proper channels to cancel/request refund. I got confirmation emails that it was being processed, then lo and behold, days later my refund was denied. WHAT??? Then event was still 3 weeks away! I have done everything right with plenty of time! So I called the hotel. They NEVER RECEIVED a cancellation request nor did they receive refund request. Furthermore, since I went through Expedia, only Expedia could cancel- the hotel couldn’t do it with me on the phone even though it was my money and my name! Expedia had kept my money while LYING to me!!! I have the emails to prove what they were lying about. So, I reached out, AGAIN. The agent I chatted with (yes, chatted because heaven forbid we give people a phone number to call for customer service) said there was no history of me cancelling the booking or requesting refund. WHAT??? I screenshotted emails and , YES, CHAT HISTORY that was present on my side of the app. The agent was very rude and said that those were all automated emails and responses. Hmmm, nice to know how Expedia runs it business— AUTOMATED RESPONSES. Since going through Expedia is a lost cause, I am disputing the charges made to my credit card. They were very helpful and resolved to problem on that end.NEVER AGAIN. Buyer BEWARE!!!
Ahmad Mustansir
February 10, 2026
Worst experience with Expedia at Belfast Airport
Worst experience with Expedia at Belfast Intl. AirportI have a UK driver's license for one year and booked Budget car for 2 days through Expedia. I arrived from Manchester at 11 PM to the revelation that I need at least 2 years of UK license is required to rent the car. This requirement was not mentioned in the T&Cs which generically mentioned that some areas of the UK might require more UK driving license experience. The Expedia representative was unhelpful and just reiterated company policy, despite acknowledging that the policy did not specifically mention Northern Ireland or Belfast. He was also unable to refund and just expressed sorrow for the experience. Had to rent an exorbitantly expensive car at that time of night from airport. Will not recommend at all.
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