express.com Reviews
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1.2 / 5
Average user rating
238
Total reviews
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express.com Reviews
Read real experiences from customers of express.com.
Brands may not incentivize or pay to hide reviews.
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Monica
January 14, 2026
This was the worst customer experience…
This was the worst customer experience I’ve ever had. They mailed me the wrong item and then refused to provide a QR code for the return, something most companies offer as a basic convenience. Instead, they required me to print the label myself, and UPS charged an additional $4 just to print it. Completely unprofessional. I will never shop with Express again, nor would I ever recommend them.
Samantha B
January 8, 2026
Horrible experience!!
Cust Service Ref # 533068. Spoke with "Mario." Horrible experience!!! received my online garment literally thrown in the bag; no protective covering and the plastic security tag still on. I called customer service and got terrible reps. Bad news company! The so-called packing slip was ripped in half by someone and crumpled up. Thanks a lot.
Thomas Pavlock
December 30, 2025
Very Disappointing Customer Service
I ordered a dress on 12/24 paying for 2 day UPS shipping. The website clearly stated it would arrive 12/29 or 12/30 so I placed the order knowing that I needed it for NYE. Update from UPS on 12/29 @ 7:30 pm that delivery is anticipated Jan. 2??? Reach out to UPS - item shipped 12/29 😡 UPS Ground!! Reach out to Express - response is that they are refunding shipping cost?? Express blames UPS for lying - call UPS again and they clearly state that the sender may contact them to update to overnight which may resolve the issue. Back to Express, request escalation who clearly states that they are not able to assist. I request that they contact UPS or overnight ship another dress to which she responds “people don’t work on New Years Eve at FedEx or UPS so it wouldn’t help” which we all know is incorrect. Email received afterwards from Express suggesting I find an alternative dress to wear NYE. How can you charge for 2 day shipping and ship UPS ground, then refuse to acknowledge your mistake, apologize and at least attempt to resolve the issue??
Dolores Cortellessa
December 28, 2025
Awful
I bought a coat from them in the middle of Nov. It was a Christmas gift. Usually there is an extension for returns everywhere because of the holiday. Nope! I am a couple of days over so they wouldn't let me return it. They could have at least offered a gift card. They didn't do that either I will never buy there again!
Mark G
December 27, 2025
Express Customer Service
In trying to purchase items for Christmas early and taking advantage of sales and items in stock, I find there is definitely a negative side to this. I placed an order online on 11/9/2025. One of the items was a style of jeans that I had not purchased before for my wife. I ordered the same size as we always do however the new style is much longer than others that we have purchased. Christmas Day we find that they are way too long. I’m trying to initiate a return and reorder a different size and it tells me nothing on my order is eligible for return. Due to my early shopping I find that my delivery date is 3 days outside their 30 day window. The Customer Service Rep. would not/could not help me in anyway outside of stating the return policy. I understand policies but absolutely no flex at all on the problem? Especially 3 days. REALLY!! I requested to speak to a supervisor, which is suppose to call me back. I’ll wait and see if that really happens. I’m guessing if they do call I’ll get the same lip service that the Customer Service Rep. stated. Although he said he apologized for the inconvenience I don’t think it was sincere, especially with it being the Christmas season. I really think there should be a little flexibility or exceptions in some cases. I’m going to have to seriously think about ordering again in the future. With all the business we have done over the years at Express it may have come to an end. In today’s world I feel true customer service is a thing of the past. Very sad!
Hanan Thwany
December 22, 2025
I like the quality of their clothes but…
I like the quality of their clothes but not the quality of their employees, specifically the one at Partridge Creek Mall. Rude employees. Not one time a few times in the same place maybe only one young lady wen out of her way to help.
Nancy Garcia
December 16, 2025
As a lifelong customer of Express
As a lifelong customer of Express, I am extremely disappointed in their change in ethics regarding their promise to give 20% off coupons and “claim offer now” bait and switch both online and in store. Instead of being able to receive 20% off of regular priced items, the code when attempting to use says “invalid code” then in store they promise 20% off when you apply for credit card. Instead of approving they say you will be notified in two weeks if you are approved and meanwhile you do not receive the 20% off. P.S. I have perfect credit and very little debt. I can get any form of credit that I want right away. Except Express who didn’t want me to get $200 off since I spent almost $1000.00! Disgusting bait and switch. Never had this problem in the past! Tried calling customer support and was routed to God knows where with no resolution.
E. Schroeder
December 7, 2025
Pickup at Fashion Show Mall, LV, NV …
Went to p/u my items at fashion show mall, the person who help me was extremely rude, starting by saying that she couldn’t find my order, that they had over a 1,000 orders and it will take a while before they can find my order. Once my order was found, same person told me that one of the items I selected was not available, I said ok. After scanning my order there was $176 hold on my account, called customer service and was told that I was only getting charged $71 DLS. After I let Lara in customer service know that there was a pending charge of $114 DLS, Lara said that I will get credit with in the next 7-10 business days. I asked why was I charged the $114 DLS, when the item was not available?customer service Lara was going in circles saying that I will be refunded. It’s plain wrong, customer service at the store was beyond terrible, and on top of that I was charged the full amount and there’s nothing that can be done, I was also denied store credit as well. 3 yrs ago I stopped shopping at Express due to their terrible customer service, after not shopping for 3 yrs I decided to give it a 2nd chance, it was a bad idea, ABSOLUTELY NOTHING HAS CHANGED!!!
Patrick Stayton
December 5, 2025
Sweater came with security tag, jeans missing
I had a simple order of three pairs of jeans and a sweater. The sweater came with the security tag - they say I need to take it to a store - which is far away and a lot of my own time - and no guarantee I won't be charged with stealing it. One of the jeans was also missing, with a note from some store saying they didn't have it. How much time have I spent on this, still have to spend on the sweater - they offered me $5.00. This store is not a place to order from.
Brent Brown
December 3, 2025
Express Returned My Items With Tags Torn Off and a Note Saying “stinks send back” – I’m Out Hundreds of Dollars
Express Returned My Items With Tags Torn Off and a Note Saying “stinks send back” – I’m Out Hundreds of DollarsI never imagined a national retailer would treat a customer this way. I returned four pairs of dress pants to Express, only tried on, never worn, and shipped with every original tag attached. Instead of processing my refund, I received the box back with all tags ripped off and a handwritten note tossed inside that said: “stinks send back.”That was the entire explanation.Not only is this extremely unprofessional, it has now financially harmed me. By tearing off the tags, Express made it impossible for me to return the items, exchange them in store, or even resell them. I am out hundreds of dollars because of a decision made in their returns department, and customer support refused to take responsibility or offer a real solution. I was met with nothing but generic policy statements, even when I explained the situation multiple times.I’ve spent a lot of money with Express over the years, including purchasing uniforms for my staff and I’ve never experienced anything this disrespectful or careless from a brand. The fact that a company would send merchandise back in worse condition than how it was shipped to them, write an insulting note, and then deny any accountability is alarming.Consumers deserve better than this. I am extremely disappointed and feel completely taken advantage of.
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