eyeglasses.com Reviews
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2.7 / 5
Average user rating
3945
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for eyeglasses.com.
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eyeglasses.com Reviews
Read real experiences from customers of eyeglasses.com.
Brands may not incentivize or pay to hide reviews.
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Mitchell Kaufman
March 17, 2026
Customer Service My Ass
I found a coupon code to use on my purchase. This code wasn't expired and didn't have any specific restrictions. I would have saved over $40, but when I checked out, the final balance did not reflect the discount. I emailed someone named Stefanie Rodriguez in "customer service" who replied by asking me to forward the coupon code to her. I heard nothing back. I finally reached a real human at the "customer service" number named Diana who seemed sympathetic to my problem, said she knew who I emailed and would credit the difference to my account immediately. Talk is cheap and so was this response as the credit never appeared on my statement. I received the frame ordered but will NEVER again order from Eyeglasses.com nor should you. Tell your friends.
Teacher Engaging Technology
March 10, 2026
Don’t use these scammers
It has been weeks for a simple set of frames without lenses. I have had no communication from the company. This is a fraudulent website and they will steal your money.
Frank Ferreira
March 7, 2026
Ordered frames and they arrived exactly…
Ordered frames and they arrived exactly as described in the ad. The shipping was a bit on the longer side but comparable to other suppliers who ship items cross boarder. Many frames to choose from on the web site.
Kurt
March 3, 2026
The replacement lenses have been great
The replacement lenses have been great. Only hiccup: a little confusion over sending the glasses for updating that was resolved quickly.
Griffin Buckley
February 25, 2026
Frames arrived quickly & great!
Frames arrived quickly and great! Just as pictured. My son was happy as we were having trouble finding the exact model he wanted in person. This was a great experience for us.
Clyde
February 19, 2026
The shape of the lenses was not right…
The shape of the lenses was not right with the image being very light. They agreed to replace and explained the differences. I suggested that the clarification to the images would be helpful. Nice people
Shinjin Nana
February 15, 2026
Matching frames
I was able to purchase the same frames I usually get that for my clip sunglasses. I bought the lenses at a local eye doctor, as I found my previous set I bought here scratched very easily.
Shawn
February 12, 2026
The color of the frames had ro be…
The color of the frames had ro be ordered so I changed colors and had then within the week. They were just what I expected. Perfect !
Angie
February 8, 2026
Weeks of waiting for the wrong prescription
I waited weeks for my frames to arrive, and when they finally did, the lenses were wrong. I ordered transitional lenses and received single‑vision instead. When I contacted customer service, I was told I’d have to pay return shipping—even though the mistake was on their end. Really disappointing experience.
Daniel
January 16, 2026
Exactly as described on the website.
Nothing unexpected, I shipped my glasses to them and they arrived back in the expected time frame. I did call them to verify they had received my glasses and they answered promptly.
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