Donna Salyers Fabulous Furs sells fur coats, stoles, throws, and other faux and real fur apparel and accessories. This page features honest customer ratings and reviews to help you understand what shoppers experience when ordering from this retailer.
Donna Salyers Fabulous Furs Reviews
1.5
11 reviews
What Shoppers Say About Donna Salyers Fabulous Furs
Created with AI, based on recent reviews
Donna Salyers Fabulous Furs receives predominantly negative feedback from shoppers, with 1.5 out of 5 stars based on 11 reviews. The most common complaints involve significant quality decline in products, with customers reporting items that look substantially different from website photos, feel thin or flimsy compared to past purchases, and arrive with defects like broken zippers and discoloration. Customer service responsiveness is a major pain point, with reviewers describing unanswered emails, unhelpful chat interactions, and difficulty reaching support teams. Return policies also frustrate customers, particularly the lack of prepaid shipping labels combined with high return shipping costs exceeding $75.
A small minority of reviewers rate the company favorably, though positive feedback is minimal in the available reviews. Long-time customers express particular disappointment, noting that quality standards have noticeably declined over recent years. Issues with accurate product representation, unresponsive communication, and unacceptable return procedures have led multiple shoppers to state they will not return to the company despite years of previous loyalty.
Customer Reviews (11)
Sorted by: Most recentKevin P.Feb 8, 2020
Great experience with their customer service team! They answered every question I had super quickly. When I asked for the exact measurements on an item, they provided them right away. My order confirmation showed up in my email before my credit card was even charged. Unfortunately the piece didn't fit me right, but returning it was hassle free and my money came back immediately with no issues.
Donna Salyers Fabulous Furs Review FAQ
What is the overall rating for Donna Salyers Fabulous Furs?
The store is rated 1.5 out of 5 stars based on 11 customer reviews on RetailCoupons.com. The vast majority of ratings are one star, with a small percentage of four-star reviews.
What do customers complain about most?
The most frequent complaints involve product quality not matching website photos, perceived decline in product quality over time, items arriving with defects (broken zippers, discoloration), and unresponsive customer service. Customers also express frustration with return policies that lack prepaid return shipping labels and result in high out-of-pocket shipping costs.
Are there issues with customer service?
Yes, multiple reviewers report difficulty contacting the company. Common complaints include unanswered emails, unhelpful chat support, long hold times when calling, and delayed responses to service requests. Some customers report never receiving responses to their inquiries.
Do customers recommend Donna Salyers Fabulous Furs?
Based on the reviews available, most customers do not recommend the company. Long-time customers specifically state they will not shop there again, and first-time customers report being disappointed enough to avoid future purchases.
How can I write a review for Donna Salyers Fabulous Furs?
RetailCoupons.com welcomes customer reviews based on personal shopping experiences. Your honest feedback about product quality, accuracy to photos, customer service, shipping, and return policies helps other shoppers make informed decisions.