facegym.com Reviews
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2.5 / 5
Average user rating
129
Total reviews
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facegym.com Reviews
Read real experiences from customers of facegym.com.
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David Lazarus
February 28, 2026
I had such a wonderful experience at…
I had such a wonderful experience at Face Gym in Chelsea that I felt I had to share. I was unfortunately 20 minutes late due to absolutely horrendous London traffic on a Saturday afternoon, but they were incredibly accommodating and still managed to see me without making me feel rushed or stressed in the slightest. That level of understanding immediately set the tone.Indra, in particular, was absolutely incredible. Her hands are sensational — truly some of the best I’ve ever experienced. It was the most relaxing, calming treatment and exactly what I needed. She made me feel completely at ease from start to finish.I’ve heard plenty of stories about Vesa Gym in the past, but hand on heart, my experience couldn’t have been better. From the warm welcome at front of house, to being comfortably seated and cared for, to leaving with a lovely product on my way out — everything felt thoughtful and professional.I will definitely be booking again. Thank you so much for such lovely treatment and for creating such a genuinely relaxing, de-stressing experience all at the same time. Highly recommend!
Katie
February 28, 2026
Facials good, subscription doesn’t let you cancel
Actual facials and staff in store are great.However - be warned that when signing up for a subscription that it doesn’t let you cancel after the contractual minimum 2 month sign up period and there is no one to contact for help. The app is set up for the minimum to be is 2 months and a day i.e. 3 lots of payments and a 3 month minimum term.
Ismail Fisher
February 27, 2026
Poor service + Impossible to cancel membership
Had an awful experience with Facegym @ Coal Drops Yard, having booked the appointment for my partner.The Signature Hands appointment started 10 minutes late, and ended 5 minutes early despite a 45 minute allocation and an additional 10 minute package that was upsold (30 minutes instead of 55), almost halving the duration for double the price.On top of this, Facegym make cancelling your membership a NIGHTMARE. You can't cancel until you've gone through at least 2 months of their services, and any attempt to reach out to the memberships/support team have been promptly ignored.Facegym argue that it's mentioned in T&Cs + FAQs, but at no point during the actual checkout process is it sufficiently VISIBLE. Competitors are significantly more accommodating with a much more responsive support team.Facegym has a dubious and foul operating model, and poor service to boot. Avoid the hype, and avoid in general.
Lucy Atcheson
February 26, 2026
Eimhear is truly great at facials
Eimhear is truly great at facials, there’s a visible difference every time - totally recommend work outs at face gym with her.
Lisa Gallacher
February 9, 2026
Great customer support
After having technical difficulties with the website which caused me to make my booking for the wrong day, the customer service team, and in particular Stanislava, were a great support! They helped me secure a refund for my mistake and sent me evidence of all relevant receipts which put me at ease. Will definitely be re-booking with them following such a good experience.
Jill
January 30, 2026
Unacceptable hygiene for a £180 treatment
I had a very disappointing experience at the FaceGym studio in Selfridges Trafford Manchester. The trainer was running late and I was seated immediately after the previous client, who had visible severe skin issues (not a candidate for treatment in my opinion) The chair head rest was only briefly wiped, and the metal gua sha tool and electro-frequency device weren't sanitised raising serious concerns about hygiene and cross-contamination.I raised this with FaceGym afterwards, but my concerns were rudely dismissed rather than addressing what I actually observed during the appointment.This experience has completely undermined my trust in the brand, and I will not return or recommend this location.
Alun Hood
January 28, 2026
Not your average facial
I've been to FaceGym twice and had the "hands only" facial workout and the hybrid of hands and EMS sculpting. It's fast and very effective. It's not cheap but the results are instantaneous (I also did the hydration restoration add-on which has transformed the texture of my skin). I had a slight face ache for about 24 hours after but it's just a sense of the muscles having been stimulated, not actual pain, and my jawline looks awesome. The Coal Drop yard location is a bit more chilled than the Selfridges concession where you are basically having a treatment on the shop floor. Siobhan at Selfridges is a gem though, knowledgeable, skilled and lots of fun. All in all, would recommend and will be going back.
Dima Kamel
January 14, 2026
I got a vertigo (BPPV) after Facegym
I went for a facegym workout as a treat for my birthday and it was the worse decision ever, after the session I felt pain and bruise in my cheekbone and jawline. The day after I started noticing imbalance in movement and ended up by a severe vertigo at night. The next morning I went to GP and was diagnosed with BPPV which are calcium crystals that were moved in the inner ear and the doctor said the exercises could have triggered them, I'm now under medication and exercises to correct this, NEVER AGAIN.
Charlotte Walker
January 11, 2026
Not recommended
Not recommended
Catherine de Lange
December 21, 2025
Horrible customer service
Horrible customer service. Much of the 'workout' time is taken up with a consultation, even if you have been before. Got given a gift voucher and couldn't use it in time, wouldn't extend it even by a day. Impossible to speak to customer services - all automated responses on email. Facials aren't very good - it's a gimmicky chain
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