familytreedna.com Reviews
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3.1 / 5
Average user rating
242
Total reviews
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familytreedna.com Reviews
Read real experiences from customers of familytreedna.com.
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Christine Fullerton
April 11, 2026
Family Finder test
Paid for Family Finder Test back in November 2025 I am still waiting for the results. I have messaged Ftdna several times and been told they will deal with my issue.Promised to send me a new test kit have not received said test kit. I have asked for a refund but always told they will sort my problem. Will never use FTDNA again ever.
Julia Wears
April 10, 2026
False advertising/no customer service
They advertise 6-8 weeks for the $160 MTDNA test, it's been over 12 weeks and I'm still waiting with no estimated date. Responses from customer care either never arrive or come a week late with a canned ai response. Avoid this company and give your money to a company that actually has customer service and doesn't lie about the time your test will really take. I bought this test to answer some important family questions and have had to wait and wait and wait to get them answered. NOT Impressed at all. I really wish I'd read Trustpilot first.
Laure Mathilde
April 10, 2026
Frustrating experience
It took me more than a year to get my results because I spent nine months just trying to send my kit from Europe. If you’re in Europe, be warned - it’s a nightmare. As soon as you write “FamilyTreeDNA” on the package or declare the contents correctly, it often gets stopped and never reaches the US or it is rejected by the US customs. The company provides customs documentation, but if you fill it out properly, your package is unlikely to pass. In my case, it only went through after several attempts when I described the contents differently (believe me, I did not want to do that). On top of that, they do not refund the money you’ve already paid, so you end up spending even more trying to resend the kit from different European countries. Their website says that sending from Italy is fine, but in reality, it is not. My suggestion is that they should provide European customers with an alternative company name or labeling option for shipping, because it’s obvious that packages marked “FamilyTreeDNA” are being blocked by customs.
Niv Nahum
March 26, 2026
excellent!
excellent!
Crystal
March 26, 2026
Ordered it and did the test but it was…
Ordered it and did the test but it was inconclusive so they asked for more money for additional test. Feels scammy. We paid for a service we didn't receive and want a refund. Did our part but there was no result so we should be entitled to a refund. It was $129.00.
Lucas
March 20, 2026
Months of waiting, no cutomer care, no results
After more than 4 months of waiting for the Big-Y results, FTDNA website status indicates test is complete, but it is not published. A week later, I receive an email from FTDNA indicating they are sending me a complimentary test kit. Why I inquire multiple times over the next 2 weeks. Why are you sending me a new test kit after nearly 5 months after placing an order. There is no response. There are no results.
Galvagin EU
February 11, 2026
AvWarning: Fraudulent behavior, data deleted, zero support!
I appreciate that you at least responded on Trustpilot. However, this does not change the fact that customer service does not take customers seriously. You can see from the tracking information that I waited two months for the DNA test kit, and it was then held by customs for two additional weeks due to missing documentation. I consider this to be unfriendly treatment of customers.————————Avoid FamilyTreeDNA at all costs! My experience with this company has been a nightmare."Kit No.B1231235" Request ID: 1711460"After paying for testing, they deactivated my account and deleted all my DNA data without any notice or. I have sent multiple emails to their support team over several weeks, but they refuse to respond. It's like talking to a brick wall.I was forced to file a dispute via PayPal to get my money back. This company is highly unprofessional and unreliable. If you value your genealogical research and your money, go elsewhere. Total lack of integrity and customer service.
R K Delava Groves
February 9, 2026
Disappointing Regional Accuracy Compared to Competitors
I’m honestly disappointed with FamilyTreeDNA. The regional breakdowns are vague and unclear, especially when compared to services like 23andMe or TellMeGen. The regions feel overly broad and don’t provide the level of detail or accuracy I was expecting.Where other companies give precise, well-defined regions that actually make sense, FamilyTreeDNA’s results feel messy and unreliable. For a DNA test that’s supposed to help you understand your ancestry, this lack of clarity is a big letdown. Overall, the experience doesn’t live up to the standard set by better competitors, and I regret choosing this service.
Life as I know it
January 15, 2026
Not enough transparency, especially about contact information
Logged in online to check for progress. It showed the tests as completed, but did not show any results, link, or message as to where I could see the results. I called and got a voicemail. Left a message. Then, I logged in and it showed the tests as still being analyzed. It also gave a message saying it's very important I input my earliest known ancestor's last name and city where born. If I knew that, I wouldn't need the ding dang test. It also urged me to link to myheritage.com.I suspect that they are dependent upon whatever results myheritage comes up with. Coincidentally, before I knew they were associated. I ordered tests from both companies. And when I mailed in the samples, even though they were testing for different things, they went to the same address. I think that when I did as they asked and linked my two accounts, they saw that my heritage test still had one week to complete. Then, they changed my "complete" status to "still analyzing". I don't understand why they can't just give me the test results that I ordered from them. It definitely leaves me feeling like they are not competent enough to complete the tests they advertise. Either they can read DNA or not. Either way I have no answers and unfortunately, I did not do enough due diligence beforehand, because they were referred to me by an entity I trusted. So that's my fault. It's hard to know if anyone is legitimate these days. I feel like I paid hundreds of dollars and I can't even trust the results if I ever get them.
syed hashmi
January 6, 2026
Four months.no response from FTDNA…
Four months.no response from FTDNA UAE.payment is done.not delivered yet.no reply from support.order no.3439.either refund 1450AED or deliver the kits and complete test procedure.I am really disappointed.thanks
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