fc-moto.com Reviews
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2.1 / 5
Average user rating
326
Total reviews
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fc-moto.com Reviews
Read real experiences from customers of fc-moto.com.
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phil mcaverty
January 2, 2026
for UK postage seems to be from '9.98' but ...
postage is from '9.98' but have to have an order of 140 or over for UK ! .... easier and cheaper to order from China than this lot.gave up trying to order as a few bits needed were not 140.
Adrian darby
December 18, 2025
Poor service and bad information.
Poor service and bad information.Brought a jacket and trousers from this company, they didn't mention that there would be additional costs when the package entered the UK, cost me a extra £102 and I don't know what I am getting yet, what looked like a bargain has now turned out to be more expensive then what it would have been from the UK, it would have been quicker as well.I have no idea what has been sent because the invoice isn't in English and as I have ordered 2 items I assume that there will be more import tax and duties.Despite my efforts, I am not able to get answers as they will not reply, I will never buy from them ever again and do not recommend them
Gary Holyome
December 16, 2025
Whatch out for Import Taxes that you are not informed of.
The ordering process went smoothly, communication about the parcel being sent, was fine. What they failed to inform me was that I'd have to pay £100 import tax on top of the shipping charge they had already applied. Which is a rip off...Now they will not acknowledge any contact with them regarding my complaint. Which is no surprise!!The annoying thing about it, I could have got my Sena 60's in the UK cheaper once the import tax was added !!
Stephen O'Hanlon
December 15, 2025
I have not received what i paid for…
I have not received what i paid for from fcmoto and no way of contacting them . They are a disgrace. Website says its delivered but nothing
guy dunkely
October 19, 2025
lost parts replacement
After a part of my helmet unscrewed itself and was lost, I contacted Daniel Kaiser about wether a replacement part was obtainable as the helmet was still under warranty, with the usual short delays in communication and a bit of too and throwing, and like other customers when I thought things had gone quiet, an email pops up saying replacement parts have been shipped which arrived a couple of days later, (along with a couple of freebie's ) thank you to Daniel and the team, and thanks to scorpion helmets for there prompt help with the situation also.
JR
October 9, 2025
Delivery tomorrow? Well, not even close
Delivery tomorrow? No sir.Dont believe the claim. 3 different products (700€ order), its been a week since i made the order with no updates whatsoever. Ive asked them about when my order will be delivered and the answer was, maybe 8th or 9th of october. I asked them to tell me for a date and that the site said the goods should be delivered in 24h as their own site states, well, they stopped answering.Ive written them today again to get a moneyback in case the order is not being sent, guess what? Yeah, no answer.Stay away, at least i paid through Paypal...Update 10/10 13:12. Contacted by mail at 7:38 am after they saw the review. They told me they are waiting for 1 of the 3 products I ordered for my package to be delivered.Thats the first time ive been told that after 8 days. Told them at 10:26 to send me the order without the missing product and ive asked for a refund in that product. At this time (13:15pm), no updates.Update 11/10: When asked for a refund on the missing object, i received a mail from them telling me the item was suddenly in stock and that they were sending the complete order (that was yesterday at 14:00). Of course, as I expected , nothing was sent yesterday and my bad experience is now even worse.
Paul Wise
October 9, 2025
Dissapointed with communication.
*** footnote** 11/10/25FCMoto have been in contact with me /have apologised for confusion and are giving me a full refund (hopefully including my return label costs) immediately upon return of battery)**** This is much better management. I hope to do business with them again in the future..*Saw online a particular size battery for my 86 honda shadow. it said available for shipping 2/3 days. so i purchased it. after 4 days I hadn't received anything about delivery so I emailed fc moto. After a day or 2 I received an email saying battery wasn't in stock and would take another week or more to get in. I said I unfortunately couldn't wait that long so please cancel and refund. Heard nothing back untill next day I received tracking number FROM DHL saying battery on way. After they said it wasn't in stock,..and I had purchased elsewhere by now. so now ill be left with a battery to send back at my own expense. I dont need a battery sitting around for 4 to 5 years!! so overall it was a frustrating experience. Communication from fc moto is very very dissapointing. its like any problem they dont want to know. not great management.
Al Nelson
September 20, 2025
Daniel Kaiser- Sales Operation Manager…
Daniel Kaiser- Sales Operation Manager for FCMoto arranged to order the parts that I needed for my Schuberth C-5. I greatly appreciate the prompt and friendly service from the staff at FCMoto.
Mark Anthony Robinson
September 17, 2025
Cant return good - FC Moto wont send label
I have paid for a return label 2 weeks ago and still not received it and cant return my goods for a refund. Ive emailed most days and also sent 3 messages from web page without a single reply. Customer service is lacking. Im over £500 out of pocket including import tax i need to reclaim.
AFZAAL S GHULAM
September 16, 2025
Please dont buy even it says available for shipping, because mine ahowed 2-3 days and after 11 days still saying available after 10 days and I am sure will be receiving emails for more delay
Ordered nexx helmet on 5th September, which shows deliverable in 2-3 days, but aftr 5 days no movement on order then called them a rude lady said you have to wait we can not help then to wait.Then on 11th September received email stating delay from factory and it will be available to ship on 15 September, then from that day onward receiving daily emails not on sunday pushing abailable date frm2-3 days from 5th September to 23rs as of email yesterday. Worst part is they send you email at their closing time of working day. When try to call them they say wait and operator is short of english.FYIOrdered from BahrainUpdate as of 17/09/2025They sent me email of refund on 16/09/2025 and closed my order on website but not replying about any update of refund by email
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