fcpeuro.com Reviews
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4.1 / 5
Average user rating
1571
Total reviews
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fcpeuro.com Reviews
Read real experiences from customers of fcpeuro.com.
Brands may not incentivize or pay to hide reviews.
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GP
March 27, 2026
Absolutely the Best customer service!!!!
Every time I've dealt with them they are GREAT! I had a part that was leaking on my Audi and it was at their 30 day cutoff- Not only did they honor the warranty claim, they Fed-Ex'd a replacement part to me overnight. Previously I've called them to check part fitment. they checked fitment via my VIN and they sent me a parts diagrams to ensure we had the right item while I was on the phone with them, then they dropped it my account-all I had to do was say Okay. This is how a business should be run! Yes I'm raving-because every interaction has been spectacular!!
Paul Kern
March 19, 2026
Lies lies and more lies
When I paid for my parts they gave me a delivery date. When I called on that delivery date I was assured I would have the part that day. That never happened. When I contacted them the next day the manager lied to me and told me my part was out for delivery today. USPS tracking says otherwise. I have been lied to multiple times by this company.
Gregg Lichtenson
March 5, 2026
Very Rude Employee..they talk down to…
Very Rude Employee..they talk down to you..and never connect on a friendly level. Especially this place SUCKS !! HORRENDOUS CUSTOMER SERVICE..STAY FAR AWAY. THEY NEVER ADDRESS THIER PROBLEMS..And THEY always blame the customers.
FF F
March 4, 2026
Receiving wrong parts
This is the second time in less than a year that FCP Euro has sent me the wrong parts. This time, I’m returning rear rotors that weigh nearly 45 lbs., which means I have to take the box to FedEx office so I get my money back for the wrong parts they sent me. In addition, I had to pay extra $120 for the correct parts from a local warehouse. I keep hearing that I shouldn’t have to pay for shipping the wrong parts back, yet they found it as a “favor” to me, and I had to pay for shipping for their mistake.When speaking to sales / customer service team members, they always mention that the conversation is being recorded for quality purposes. I’m left wondering who actually listens to these conversations, and if they do, what actions are taken as a result.Overall, it’s been a horrible experience, and I’ve had enough. One thing is certain: I will no longer be ordering parts from FCP Euro, especially considering I own 3 German cars. Hopefully, someone who cares about customers will read these reviews and do something for the remaining customers.
Ramazan
February 24, 2026
first time ordering from Denmark
first time ordering from Denmark. 100000 Thanks to Crew for super costumor service and support. They know what they are talking about ;)
Toto Mili
February 22, 2026
Pay for return shipping cost
Don't buy parts from f c p. Even though you ordered the right part , you will get a wrong part and then have to pay for the return shipment. I bought a part for a total of twenty six dollars , That was delivered wrong part and the return fee for shipment was $18. That's outrageous and wrong. Last time I bought something from them.
A Morales
February 10, 2026
EU customers beware.
EU customers beware.Checkout clearly showed Tax: €0.00, giving the impression that no additional charges would apply. After delivery, I was charged 21% VAT + import fees by FedEx.The website is not clear for EU customers, and customer support stopped responding outside PayPal. Lack of transparency makes it hard to trust this company for international shipments.Mvg, Atmoz
Artur Vardanyan
February 3, 2026
I bought rear shock absorbers for a…
I bought rear shock absorbers for a 2013 Volvo XC70 from FCP Euro for $214. I selected the model number for my car, and they shipped them to me. The only problem was that delivery was 2-3 days late, so I had to remove my shock absorbers from the car and reinstall them. After assembling the shock absorbers from FCP Euro, I realized they didn't fit. I took photos, put them back in the packaging, and tried to send them back. When they shipped them, they told me I had to pay for the return shipping and that I had to pay $64. But okay, I accepted it and sent them back. A week later, while they were accepting the shock absorbers, they only refunded me $81 and $113 in store credit. I don't need their store credit. Besides, $113 + $81 = $194. And I paid $214. Where's my money? Isn't this a scam? Where's my compensation for having to put my shock absorbers back in because of you? It's a waste of time.After all, you sent me shock absorbers that don't fit my car.Don't deal with this shop, you'll regret it!
Seb
January 25, 2026
I don't know how it's possible that…
I don't know how it's possible that FCPEuro only has 4.2 stars and one of the most horrific car parts store out there that starts with P........com has 4.3. I've been to the CT location, have talked to their customer service, they are almost like Amazon except they are car people. I loved watching their F30 timing chain rebuild on YouTube. I have ordered lots of parts for my beloved E46. After Bavarian Autosport went out of business, it was quite sad for a long time but FCP Euro has really stepped it up. Their lifetime warranty is insane, I try not to use it but I have returned a hose and a bottle of coolant and they took it without batting an eyelash. I used to order some parts from the dealer but now I don't bother... I just get everything through FCP. Thank you FCP Euro, if you weren't around we'd be totally totally hosed. May you stay in business forever.
Pam
January 18, 2026
I ordered OEM parts here for headlight…
I ordered OEM parts here for headlight seals because mine are disintegrating. Parts were fine except they don’t fit because whoever I got this vehicle from used aftermarket headlights so they won’t fit. They looked so close that I thought they were OEM headlights. Sure, I guess that’s my fault. But when it comes to returning the part they won’t accept return for one of the seals because I had opened the package. But they make me pay shipping to send it back when I paid shipping to have it get sent out to me. It costs a minimum of $20 through Shippo, and without Shippo the cheapest of all carriers was $40 to ship it back to them. One of the returnable parts is $14. You’re literally losing money doing business with these people, if you have a part that doesn’t fit (but thought would fit and verified that it is a match) because some jerk put in an aftermarket part, you’re being punished for it. So I’m out $30 and these are going to sit and collect dust until my headlights need replacing. Never purchasing from these guys again.
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