fender.com Reviews
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4.5 / 5
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350
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fender.com Reviews
Read real experiences from customers of fender.com.
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Terry Brann
April 4, 2026
I want to say once my issue was…
I want to say once my issue was elevated to the appropriate person”Joe” Fender went above and beyond to resolve the issue. I ordered my GBHRD from Amazon from a page that looked like a storefront for fender with the fender logo and visit store link. I ordered 03/30/26 and received on 04/02/26. Out of the box after allowing the tubes to warm up following a visual inspection I plug in and out comes the beautiful sound of silence. I had just received the most expensive paperweight of my life. Power tubes were lit but no life from the front end. So I get on the phone with Fender the first time with a fender employee who seemed genuinely surprised that I was calling fender with a problem with an amp with their name on it. He quickly informed me that I needed to deal with who sold me the amp. Now friends irate does not adequately describe how I felt to be told 1200 dollars does not get me an amplifier the company will stand by. I asked to speak with a supervisor and was hung up on… at this point I really feel cheated. I go through the 4 hours long process of dealing with Amazon returns to be told they would get a new amp to me after 05/21/26. Nearly two months later!! Then I get a call from “Joe” the hero of this story. Joe was eager to help. He didn’t care where I bought the amp with their name on it. He only cared that it did have the fender name and that I have a good experience associated with that name. That last part was good old school business the kind that built fender in the first place. Joe sent me a shipping label via email I got it in the post the following morning and by that evening Joe let me know the new model is being overnighted. Joe and Fender won my loyalty by standing behind their product. I would love to give a fifth star but for the first phone call.
Dustin Washington
April 2, 2026
Top Notch support
Top Notch support! We are a discount level customer that received rockstar support! When my son's $50 amp stopped working, I reached out for help! Mark B said don't worry about it, and mailed us a brand new one! Hat tip to Sonic Iguana for the win!
Chris Tower
April 2, 2026
KEEPS ME BUYING FENDER EXCLUSIVELY
completely painless and aggravation free customer supportovernighted what I neededgreat warrantyThankyou Kane KitchenKEEPS ME BUYING FENDER EXCLUSIVELY
Josef
April 1, 2026
Great experience with customer service
Great experience with customer service, Mark!
johnosentic
March 30, 2026
I had a question about the authenticity…
I had a question about the authenticity of a guitar I had seen. Tobi responded very quickly with the right information - Many thanks ! ! !
Rockin' Johnny
March 29, 2026
Fenders new quantum range of interfaces…
Fenders new quantum range of interfaces are ricdicouslly too hard to set up, no instructions, you have to look on the net for answers, couldn't get it working at first then found out it was the USB C not powering and had to plug it into the Thunderbolt input then the Mic wouldn't work, tried everything under the sun never had this problem in all my years of computing to go on for so long, red light says phantom power on and device manager detected it but still no sound no recording, I've already sent one unit back, this is a slightly older model but still no joy. Fenders control panel showing no devices is not helping either. Why dont they check all these bugs before sending stuff out to shops? Update: And it gets worse I have now been locked out my account. Oh and thanks for your reply fender though I can't do that if I can't get into my account in the first place? You have not replied to my email.
Jon Crowe
March 27, 2026
I have always been a Fender man since…
I have always been a Fender man since the age of 5 and am lucky to own many Fender instruments. I recently had an issue with one of my Charvel Guthrie Govan signatures and I had to get in touch with the UK Distribution centre in the hope of getting it resolved. Louis who I liaised with could not be any more helpful and went above and beyond to get my very critical repair dealt with. I could not have been any happier. Excellent customer service. Truly excellent.
Al Marconi
March 27, 2026
Consistant String Failure!
I've been a professional guitarist for more then three decades and I get through a lot of strings. My preferred choice for electric guitar strings has always been Fender Bullets but recently the bullet heads have been flying off even whilst fitting them at the new stage. This is unacceptable so I reached out to Fender to enquire as to the probable reason. They denied any knowledge of such a fault. Having had a number of top E-strings go on me I asked if I was able to source any single top E-strings so I could complete the sets that on account of ball ends coming off had been rendered useless to me, the answer was an affirmative no. So denial of the problem and no offer of a resolution. When I think of the thousands spent over the years on strings, strats and even PA equipment it's a poor show they couldn't oblige me with a few single e-strings to make up for the faulty ones they had sold me. The company as a whole have become greedy and have demonstrated a lack of integrity in both their products and their artist/customer relations...at least where I am concerned. Disappointing!
Bill
March 27, 2026
Excellent CS, help, product 5/5
I had a loose tuner on my new Telecaster that I was having an issue with.Firstly, when I bought this a year ago, I noticed there was a sale after the fact, and Mark B got me a discount retroactively. I contacted him later when I had the tuner issue, and after sending a video and explaining the issue, he got one sent to me right away. Absolute class customer service by Mark. 5/5
Chad Wynn
March 26, 2026
questions answered
I had a question about one of my fender amps; it was answered within the hour even though the website said up to 48 hours. I own 4 Les Pauls, the last time I emailed Gibson about something It took them over two weeks to get back to me.
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