fentybeauty.com Reviews
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2.2 / 5
Average user rating
318
Total reviews
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fentybeauty.com Reviews
Read real experiences from customers of fentybeauty.com.
Brands may not incentivize or pay to hide reviews.
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Zanele Khumalo
April 3, 2026
My Go-To for Everyday Glam
Fenty Beauty has completely elevated my makeup routine. From their glosses to their highlighters, everything feels high-quality and well thought out. The products blend effortlessly and give that polished, radiant look without feeling heavy. I love supporting a brand that celebrates diversity and innovation. Every time I order, the experience is smooth and reliable. If you’re looking for makeup that performs and makes you feel confident, this is definitely the brand to try.
Jabulani Mbatha
April 3, 2026
Inclusive Shades & Incredible Quality
I’ve been shopping with Fenty Beauty for over a year now, and it’s hands down one of the best beauty brands I’ve tried. The foundation shade range is amazing — I finally found a perfect match for my skin tone, which hasn’t always been easy. The formulas feel lightweight but provide great coverage, and they last all day. As a U.S. customer, I also appreciate how fast shipping is and how beautifully everything is packaged. Truly a game-changer in the beauty industry.
Mary
March 30, 2026
ATTENTION!!
ATTENTION!!! Rihanna is my favourite singer, but sorry I will stop using this brad due to very bad customer service. The worst customer serice company. I will write more clear review soon. I am very busy now and you took my time as you just want to win more money. I am very disappointed from the servise of this brand. So many things I want to order but you are worst customers service
Jo
March 25, 2026
Rubbish AI customer service
My order should have contained a free gift (of 5 items). None were include. The AI chatbot response to my query was useless and the promised escalation to a human hasn't happened. Customer service is dire
Jim Morrison
March 24, 2026
Cancelled order and ignored support requests
Placed an order and it was immediately cancelled. Within seconds. I tried the live chat but it didn't work. I filled out the online form and no response. Two days later I tried again using PayPal. Payment went through PayPal with no problem, order cancelled seconds later. No reply from customer service yet again. Horrible company that is obviously badly managed from all the terrible reviews here!
Humor Hive
March 10, 2026
Look the impact this celebrity founded…
Look the impact this celebrity founded brand had on shade inclusivity in the beauty industry is genuinely historic and I wanted to support it wholeheartedly. But after nearly two months of consistent use I have to be honest — my skin was in significantly better shape before. My previous makeup handled Australian summer heat and humidity brilliantly — no oxidation, no breakouts, consistent wear all day. This range however turned ashy on my skin tone within hours, the setting powder clung to dry patches embarrassingly and I developed congestion around my nose and chin that I haven't had in years. Game changing shade range, formula that just cannot keep up. Overpriced for real world performance.
Zaynab
March 10, 2026
Disappointed Perfect Match Turned "Burnt Orange" (Oxidation Issue)
I really wanted to love this product. As someone who doesn't wear much makeup, the Fenty Eaze Drop Skin Tint (Shade 11) was exactly what I was looking for at first. It applied beautifully and was a perfect match for my skin.However, after only a short period of owning the bottle, the formula has started to oxidise severely. It now turns a heavy "burnt orange" colour almost immediately after applying, making me look unnaturally tanned and patchy. For a £30 product, I expected the colour stability to last longer than a few weeks.I reached out to customer service, but as a student on a budget, their only solution was a small discount on their official website, which actually works out more expensive than just buying it from a different seller. It's frustrating to be left with an unusable product and no real support. If you are a neutral/fair-medium skin tone, be very careful with Shade 11, as the orange shift is quite dramatic.
arezoo ghasemi
February 27, 2026
I never received my order
I never received my order, yet it was marked as delivered. I contacted customer service multiple times and received no proper response. After nearly a month of waiting, they finally replied only to say that there was nothing they could do.There was no real investigation, no accountability, and absolutely no effort to resolve the issue. Instead of supporting their customer, they simply shifted responsibility and closed the case.It is extremely disappointing to see such a lack of care and professionalism. Customer satisfaction clearly does not seem to be a priority for this company.I would not recommend purchasing from them if you expect reliable delivery or proper customer support.
MsRie
February 6, 2026
My 3rd experience was my final experience with Fenty Beauty.
I placed an order for a body butter and body milk. I was in the midst of having a crazy day and I kept getting pulled away from completing the order. I thought I added a sample to my order; even though I was eligible for two samples. I paid using PayPal. I reached out to customer service immediately and asked if I could please add the one sample.They said there was nothing they could do. I asked to cancel the order, so I could replace the order and they again said there was nothing they could do. I reached out to the post office to advise that I need to refuse the package.I mean to spend over $80 for two skincare products and they cannot even add one sample. No thanks.
Jennifer Holmes;
February 4, 2026
They only publish five star reviews
I received an email from Fenty asking for reviews on items I had recently purchased. I submitted one star reviews as I was very unimpressed with the products yet Fenty have not published my reviews on their website.
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