firestartoys.com Reviews
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4.3 / 5
Average user rating
40
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for firestartoys.com.
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firestartoys.com Reviews
Read real experiences from customers of firestartoys.com.
Brands may not incentivize or pay to hide reviews.
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Samuel Labib
March 10, 2026
Wonderful for AFOL
Lovely company making custom Lego figs and parts Excellent customer service and high quality products.
ANGELIQUE ROVILLAIN
February 26, 2026
Disappointing shipping time
I've decided to leave a final review for Firestar Toys because I'm extremely disappointed once again with the shipping time of an order. I find it unacceptable that you force customers to pay nearly £40 for express shipping after a certain number of items when the shipping time is so disastrous. Not to mention my previous order on your site where DHL didn't even bother to deliver to my home, even though I was home. That may have been beyond your control, but when you add the disastrous delivery to your shipping time, it clearly discourages me from buying from you. Again, the products are of good quality, there's no problem there, but waiting this long is unacceptable. I understand that you have a lot of orders to process and that it takes time, but in that case, you don't charge customers for express delivery; that's unacceptable. I hope that my latest order will be processed soon and that I will receive it correctly, but I think this will be my last order with you; your way of operating is not very customer-friendly.
Puma X
February 24, 2026
Service 10/10
DHL had a problem with my order, and the Firestartoys team was there every step of the way and helped me resolve it. It's so appreciated when you have a team like that. Thank you FireStarToys, thank you George!
LordDraconious
February 3, 2026
Premium Custom LEGO Parts That Truly Live Up to the Hype
FireStar Toys absolutely nailed it with my recent order. From the moment I opened the package, it was obvious these custom printed LEGO parts are on a completely different level of quality.Yes, they come at a higher price point — but the quality fully justifies it. The print clarity is incredibly sharp, alignment is precise, colors are vibrant and accurate, and the finish is flawless. These feel like professionally manufactured, collector-quality pieces rather than typical custom parts.What impressed me most was the consistency across every item. Each piece met the same high standard, which shows the level of care and craftsmanship that goes into their work. It’s clear these are made by people who truly care about quality and detail.After seeing them in person, I immediately felt confident placing another order because now I know exactly what to expect — outstanding products.If you’re looking for premium custom LEGO parts that genuinely deliver on quality, FireStar Toys does it right. Highly recommended.
James
January 29, 2026
10/10 Quality Experience
Products arrive in excellent condition with thorough packaging. The one time I did receive a damaged item, the customer service was excellent and shipped a replacement along with adding points to my account.
J B Jager
December 30, 2025
I have been customers of Firestar Toys…
I have been customers of Firestar Toys for 3 years now, and I have never had a bad experience. Orders have been on time and perfect. I can't recommend these guys enough!!! You will not be disappointed.
Lex Wedgworth
October 28, 2025
Out of this World minifigures
Absolutely fantastic minifigures. Can not recommend FireStarToys enough!
Ridelcano
October 3, 2025
Amazing team, and thank you Lisa!!!!!
Amazing team, I have bought from them for many, many years and never had a single issue. They are always willing to help, in this case Lisa was really kind and helpful. they are the best of the best!
Bon
September 25, 2025
From my experience
From my experience, they've been nothing but amazing and very understanding. The communication was also efficient. My order arrived in a timely manner, and my mini figures were just as advertised.
Matt Read
June 26, 2025
Good Products, Bad Processing Times
FST make excellent custom Lego products, and I have purchased form them several times over the years as I am always happy with what I recieve. But for my last 2 orders, their processing times have been quite frankly awful. I placed an order on 15/04 and 2 weeks later (29/04) (10 working days) I finally recieved a tracking number. I placed another order on 13/05, and it has been a further 2 weeks and I haven't had an update on my order. Their FAQs say it should take 3-7 days and, while they acknowledge it could take longer due to X, Y, Z circumstances, there is nothing on the website, or my confirmation email, to indicate that they are currently in any of those circumstances, meaning I am in the dark about my order. It's this lack of explanation or communication that bothers me and if orders were shipped on time, or had their delays explained, my rating would be higher.
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