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2.0 / 5

Average user rating

836

Total reviews

Why these reviews matter

We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for fiveguys.com.

Score

2.0

out of 5

Fair

836 Reviews

5

18%

4

6%

3

6%

2

12%

1

58%

Brands may not incentivize or pay to hide reviews.

fiveguys.com Reviews

Read real experiences from customers of fiveguys.com.

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K

Katharine Flanders

February 27, 2026

Today we stopped at 5 Guys

Today we stopped at 5 Guys, Store #SC-0196 in Mt. Pleasant, SC. Wyatt took our order. The food was excellent! The staff was also excellent. Very kind and customer friendly.

E

Emily Thompson

February 25, 2026

Great burger but impossible to justify the price

The burger itself is genuinely excellent. fresh beef, good toppings, solid bun that actually holds together and I have no complaints about the food quality whatsoever. What I can't get past is spending seventeen dollars on a burger and fries at a place where I'm eating out of a paper bag at a metal table. I know what I'm getting into every time and I go anyway, but there's always a moment at the register where I question my decisions.

N

Natalie Jones

February 24, 2026

The fries are either a gift or a curse

Five Guys fries are either the best thing you've ever eaten or an overwhelming amount of potato that you deeply regret ordering, and there is no in between. My burger was cooked perfectly and the free peanuts while you wait are a nice touch that I appreciate more than I probably should. But my "regular" size fries came in a cup that was overflowing into the bag and I genuinely could not finish them which felt wasteful. Good food, chaotic portions, prices that make me wince every single time.

L

Lynn

February 17, 2026

I used to think this was the best…

I used to think this was the best burger and fries till I went to posner park in Davenport Fl and had the worst on .. It was full is grissel and the fries were not fresh . Will never go back . $ 42.00 of waste !

C

customer

February 16, 2026

I went with my family for a simple…

I went with my family for a simple lunch and this came out to $67.00 to start lunch was not that good they gave us a bunch of burned fries and also messed up our burgers. Also told the sales person 1st and last time and she said McDonald would’ve been cheaper.

N

n.a.

February 14, 2026

Horrible staff

Horrible staff

J

Jacky L

February 7, 2026

Five guy can’t make burgers anymore…

Five guy can’t make burgers anymore…

C

Colin Dawes

January 20, 2026

Best burger give it a go

Hi like to eat nice burgers but have never tried five guys while travelling home from Dubai had a double burger with everything and fries- fries are very good but to much salt on them maybe we should be asked how much salt we would like-Burger was amazing meaty fresh salad mushrooms cheese brilliant give it a go coffee good aswell we definitely be back

J

John Fader

January 9, 2026

I went to 5 guys in Kingston NY

I went to 5 guys in Kingston NY. I don't know what changed, but the burgers are tasteless and dry. I've read they smash down on them, which you shouldn't do. There's barely any fat in the meat to begin with. So I'm never going back.

J

Jack creates and designs

December 31, 2025

Amazing but just one thing

The one low-quality item is the fries, which are consistently bland and bitter. Other than that, Five Guys is a fantastic fast food restaurant. The burgers are usually delicious (I don't know why others think they are thin and tasteless).

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