fleetfeet.com Reviews
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2.5 / 5
Average user rating
54
Total reviews
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fleetfeet.com Reviews
Read real experiences from customers of fleetfeet.com.
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michealrob
March 14, 2026
@ŤeļêgráM:-Micheal33177 wànț söme foot…
@ŤeļêgráM:-Micheal33177 wànț söme foot pictures toes nails 💅, shoes 👞, socks 🧦, heels 👠
JVW
March 9, 2026
Fleet Feet Raleigh (thumbs down)
(This review is for the Fleet Feet RALEIGH) I have been a loyal customer of Fleet Feet for over 10 years and have recommended the store to many friends. I also brought my kids there for years when they were running XC, so our family has purchased many many pairs of shoes from Fleet Feet. I purchase running shoes there every 4-5 months and, until now, have never once returned a pair of shoes or complained. My most recent purchase was $180 pair of Saucony running shoes. After only about three weeks of use, the sides of the shoes began to wear down significantly. Given my long history with the store, I brought them back expecting at least a conversation about the issue and perhaps some assistance. Instead, the experience was extremely disappointing. The staff seemed disinterested and abrupt, and the interaction made me feel as though I was trying to pull a fast one being dishonest about the issue. After more than a decade of loyal business that was incredibly insulting. Rather than taking the time to understand the problem they insisted it was my issue and possibly the use of gym equipment! The solution they offered was simply another pair of shoes priced lower than the ones I had purchased, and the overall tone felt like they just wanted to move me out the door as quickly as possible. It's unfortunate, because Fleet Feet has always been a store I trusted and recommended. I hope management takes customer loyalty more seriously in the future.
Natalie
March 3, 2026
I stopped in the Blue Ash store in…
I stopped in the Blue Ash store in Cincinnati and it was extremely busy. I had shoes in my hand and waited for someone to help me. No one looked or acknowledged my presence. I then asked a sales associate if I needed to take a number or something and he told me to scan the QR code which I then did, and it showed I was #2 in line. I sat and waited and someone walked through the door, looked at the shoes on the wall and the same sales associate came up to them asking if they needed help. I told him that I scanned the QR code like he told me to do and that I was waiting there for a while. He told me he will get with me soon and I told him he will not because I was leaving. I then went to their competitor Tri State Running, and they were super helpful and friendly. Tri State Running just earned a long-time customer.
Oscar
December 23, 2025
I had a very disappointing experience…
I had a very disappointing experience with Fleet Feet’s online store.I ordered a CIM Sacramento International Marathon sweater as a Christmas gift for my fiancée after she ran a Boston Marathon qualifying time. Fleet Feet cancelled the order without any notification or explanation. I only discovered it after checking the order status myself.What makes this more frustrating is that I used a large amount of store credit earned from shopping in store over time mostly from buying gels and other running nutrition. Those credits came from loyal purchases and the lack of communication felt careless and disrespectful.If the item was out of stock that is understandable but cancelling an order without notifying the customer is not. I expected better customer service from a company that claims to support the running community.
John
November 30, 2025
Love their shop in Maitland
Love their shop in Maitland! Best advice for runners.
Jeff Johnson
October 1, 2025
Your Order Has Been Cancelled
Every time we order something, all or part of our order is cancelled. I bought my wife a gift card, and she has literally been unable to spend it because nothing is in stock despite the website's inventory claims.
Sean G
August 18, 2025
Poor customer service!
Poor customer service!Customer service wanted me to return two popped open gels from my order. I have been a consistent customer with 20+ orders in the last three years. I order gels through the site since they are the same price as other sites but can earn rewards points. The gels always come poorly packaged. And this last order the gels were so shoved into a small box, two of them popped open, and the package was dropped off overnight so when I grab it in the morning, it's a stick mess and has got ants. I contacted Fleet Feet support and was asked to return the opened gels to get replaced. Seriously, like I hadn't already thrown the gels away.
Roger Faulkner
June 7, 2025
FF helped my feet in a Big wayave been having issues with damaging…
I have been having issues with damaging my toe nails for a few years now. 4 in the last year alone. After having a scan and consulting with Emily, an avid runner with 4500 miles in for the year told me I was wearing shoes too small for my feet. She informed me my width, gait and arch were normal. She recommended a size 11.5 would be my optimal size based on 10.7 left and 10.9 right sizes. She suggested I buy a neutral D. She fitted me with several shoes. I bought the Brooks Ghost 17 size 11. She told my sweet spot should be 11.5. She was right but it took me a little bit to believe it. After 3 weeks in them my right heal began to hurt. I ordered Hokas Clifton 9 online size 11. Received them and they were great but defective with a torn right tongue. I was able to run and train in them for a week before realizing this defect. FF refunded me for both the Clifton 9 and Ghost 17 (this shoe is too stiff and heavy. Tried to like it, but I knew I could find something better). I tried the new and improved Clifton 10, but I like the 9 way better. The 9 is far better and feels better than the 10. I bought another 9 size 11.5 this time. First run in them was amazing. With the military discount they ended up being the cheapest option of the other two purchases. FF has definitely helped me. They didn't offer me socks, extra stuff. They focused on trying to get me in a shoe that would work for me. My toes are much better with less damage. My running has been improved. Thanks Emily and staff at the Blue Ash Cincinnati store. I would recommend them to anyone.
Alan D
May 23, 2025
Beware of the gimmicks
I went I. To purchase a pair of shoes. The salesperson wanted to know my name, asking about what type of sock I wear. I politely told him I was shopping for shoes, not socks. I was not in the mood for sales gimmicks. Long story short, I walked out and purchased the shoes from Amazon.
Sat Tara Khalsa
May 8, 2025
Fast
Fast, patient service with integrity.
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