flixbus.com Reviews
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2.9 / 5
Average user rating
17157
Total reviews
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flixbus.com Reviews
Read real experiences from customers of flixbus.com.
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dilek silver
February 9, 2026
Wow, nope.
Wow. They cancelled the bus 30 mins before departure, which is insane. Do it at least a couple hours before so people haven't already arrived waiting. Next one isn't for 4 hours which is insane to wait in the cold. They offer refund for amount paid or voucher for amount paid, which is ridiculous - it should be a voucher for any trip. Doesn't help that I actually changed my ticket so paid twice technically, which fine they don't have to honour that but the sole reason I go with flix is for the convenience of how easy it is to change a ticket. I've taken quite a few journeys with them now, but this experience and my last trip where the driver was rude to a young boy by himself but pandered to some absolute cretin chavs shouting at me on the back of the bus and screaming loudly at each other playing music not in their assigned seats, not a great last couple experiences. ONLY book with them if your travel can be slow paced and when national express is too expensive.
Alena Barkouskaya
February 9, 2026
Toilet is a luxury - not a basic service
You will randomly travel without any access to the toilet or restroom stops for 10 hours.
Kiare
February 9, 2026
It’s literally 1° outside and we’re…
It’s literally 1° outside and we’re traveling from New York to Baltimore and the driver won’t turn the heat on!! It’s freezing on the bus! We are all bundled up and some (the smart ones) have blankets! DO BETTER for your customers!!
Vanessa
February 9, 2026
The great professional great way to travel staff at the…
The great professional staff at the Killeen, TX station. The restroom is always clean and snacks are available to purchase as well. Vey convenient and affordable to travel through out Austin.
Keith
February 8, 2026
Great service at a VERY reasonable…
Great service at a VERY reasonable cost. Friendly staff and drivers who always try to be on time!!
Alice Sears
February 8, 2026
Ride was easy
Ride was easy , clean & efficient. Driver was excellent, kind & helpful.
Nadine
February 7, 2026
IF I COULD GIVE ZERO STARS I WOULD
IF I COULD GIVE ZERO STARS I WOULD. I had a terrible experience with this company 2 years ago and haven’t traveled with them since. I decided to give them another shot and I have been reminded of exactly why I don’t. My coach was booked for 11:35am and I received a text message 15 minutes before the coach was due saying the coach had been cancelled. There is a link in the text to either book onto another coach or get a refund. I originally chose to book another, the next available one wasn’t for another 3 hours and I was already at the stop. I changed my mind and decided I wanted a refund, and a refund for my return ticket too as I did not want to travel with them at all. And exactly what happened to the last time they have refused to refund my tickets for a coach that they cancelled. This company is a scam and pull many tricks to keep your money, I was sent to refund request forms that don’t work. Please do not travel with FlixBus, terrible customer service and customer care.
Offended by idiots
February 7, 2026
If you want to be treated like an…
If you want to be treated like an animal, then take this bus line.
Tina Lazarin
February 6, 2026
Pickup and drop off
Just know that the pickup and drop off is not at a bus station. And no security around. If you’re a senior citizen I would not advise. Thank you.
Maite
February 6, 2026
Terrible customer service
My daughter forgot her phone in the pocket of the seat in front of hers (3C). It was impossible to contact the company. No one answered, there's no way to get in touch. She had it located for 24 hours, travelling back to Praga, and it was still in the same spot until the battery died. She never received any response. The AI chat doesn't respond either. I am writing this review for her because she is abroad without a phone.
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