flyfrontier.com Reviews
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1.2 / 5
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1444
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flyfrontier.com Reviews
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Daniel G
March 1, 2026
Frontier Airlines or Frontier Scammers
Frontier Airlines is absolutely the worst airlines there is. Calling them scammers would be more accurate than calling them an airline. I had a flight at 10pm, as soon as I get done with check in and pass security I get a notification saying my flight has been delayed until 1am... I call customer service, they basically give me a word salad to say they can't switch my flight or do anything at all other than give me a $75 flight voucher which i have 90 days to use (I'm never flying with them again so I won't) and a $15 food voucher which first of all is not enough for anything in a restaurant and worst of all they make it crazy hard to claim. They also take every opportunity to force you to check in bags that are small for $70 and will even charge you another $45 if you check in in person. Never fly with these scammers.
Emily Thompson
February 28, 2026
The base fare is a lie and they know it
Booked what looked like a fantastic deal at sixty three dollars and by the time I finished checking out with a carry on, a seat selection, and the option to actually print my boarding pass I was at one hundred and forty dollars. That's not a budget airline anymore, that's just a regular airline that makes you feel tricked. I understand the unbundled pricing model exists but Frontier takes it to a level that feels genuinely deceptive.
Natalie Jones
February 27, 2026
Delayed both ways and nobody seemed to care
Flew Frontier round trip last spring and was delayed on both legs with zero communication from the gate staff until well after the original departure time had passed. No updates on the app, no announcements, just a gradually growing crowd of confused passengers staring at an unchanged departure board. When I finally asked someone at the gate they seemed genuinely annoyed that I had the nerve to inquire. The flight itself was fine once we were in the air but the ground experience was borderline chaotic.
Meghan Hamme
February 24, 2026
I had to book a last-minute flight
I had to book a last-minute flight, which was canceled due to the weather. This happened while I was at the airport. The team members, who were supposed to be working the counters, were actively avoiding passengers and had to be flagged down by a part of the flight crew waiting for the same flight. When my flight was canceled, I called the customer service team to ask about a refund, but since I didn't "cancel my reservation within 24 hours," they would only offer me credits. I had just booked my flight that day. I got yelled at by 2 different support team members. This airline is an actual crime, stealing unsuspecting people's money. Never book with them if you can avoid it!
Tom
February 23, 2026
Horrible NO real person to talk to. Its a joke.
Horrible. Confusing website. All their flights have long layovers...some overnight!I understand that I purchased a cheap ticket but there is NO REAL PHONE # TO CALL TO FIGURE out all their small print restrictions. I tried to canceled and lost my whole $190. They gave me a worthless $87 travel credit that can only be used by me. I do not fly so asked if I can transfer to my son and was told no. Why would I fly them ever again? Keep the whole $190 Frontier, you won't get another dollar from me.The 800 # just directs you to their chat. And their chat makes you wait for 2 hours to say nothing they can do.AVOID or best to understand that you will NOT get a live person that CAN help you with this airline.So if you do NOT fly alot and don't fully understand all the layovers and cancelation requirements then just use another airlines and pay a little more.Never will I fly this hartless company. Never...
Lawson A Garnett
February 21, 2026
Harsh but Fair and candid
My recent experience with Frontier Airlines was extremely disappointing and raised serious concerns.The most alarming issue involved a checked firearm I properly declared and checked according to policy. After arrival, it was sent out on a regular baggage carousel where anyone could have picked it up and walked away. There was no visible security presence, no separate claim process, and no verification of identification before release. That level of handling for a declared firearm is deeply concerning and, in my opinion, unacceptable.The check-in process is another major problem. Frontier essentially requires passengers to have a smartphone to check in without paying additional fees. If you do not have one — or are not comfortable using mobile technology — you risk being charged simply to receive assistance. This policy alone effectively excludes or burdens many senior citizens and less tech-savvy travelers. Air travel should be accessible, not dependent on owning a specific device.To make matters worse, you’re greeted at the counter by signage and staff informing you that you may be charged $25 just to be assisted by a customer service agent. Being welcomed with a potential penalty for asking for help sets a very poor tone and reflects a company culture focused more on fees than on service.Between the serious baggage handling concern and the fee-heavy, tech-dependent check-in process, this experience left me frustrated and disappointed. I hope Frontier reevaluates these policies — particularly those affecting safety and accessibility — because passengers deserve better.
John Smith
February 20, 2026
Frontier airlines is a total rip off
Frontier airlines is a total rip off. It's all smoke and mirrors. I paid $233 for my flight which, at first I thought was a good deal. I get to bring one bag. When I got there, they charged me an extra $140 dollars for my bag. Next time I'll just get in my car and start driving. And won't have to deal with the hassle, lies and cheating from Frontier airlines.
Michelle
February 18, 2026
Frontiers Wild Pass
The Frontier Wild Pass has been extremely disappointing. Since purchasing it, my first trip was smooth—able to book a non-stop flight with ease. However, since then, I’ve flown twice more and had to purchase tickets on other airlines because the available flights through Wild Pass have consistently experienced delays of at least 12 hours or were unavailable altogether. Over the past few weeks, I’ve been trying to find a flight to return home, but again I had to buy a ticket outside of Wild Pass because all the available flights have layovers exceeding three hours. Although non-stop flights to my destination are available, they are not offered to Wild Pass holders, nor are they during the designated blackout dates. I am thoroughly disappointed—my Wild Pass has not even paid for itself yet. I would not recommend purchasing one, and I regret that I did.
Andrea
February 17, 2026
WORST AIRLINE EVER!
Was flying out of PHL with a connecting flight to ATL delay of 2.5 hours was going to cause us to miss connecting flight! There were absolutely no airplanes they could get us on to get to our destinations a timely fashion and I mean the next aircraft from ATL was 30hrs!!! ABSOLUTELY RIDICULOUS
dr soup man
February 16, 2026
Frontier handled this situation…
Frontier handled this situation extremely poorly. Our flight was originally scheduled for 1:55 PM and was pushed back to 5:36 PM — a delay of more than three and a half hours — yet there was no clear or consistent communication to passengers. The mobile app continued to show the original departure time, the airport departure board displayed a different time, and the only way to get updated information was to physically stand in line at the gate.The most frustrating part was the lack of leadership or transparency from the gate staff. A full plane of passengers stood in line confused, asking reasonable questions about when we were actually leaving. Instead of addressing the crowd with a clear announcement, the gate agent walked away while people were still waiting for answers. No explanation, no structured update, no effort to calm the situation — just confusion left hanging in the air.Delays are sometimes unavoidable in aviation. What is avoidable is poor communication, disorganization, and dismissive customer service. When an airline changes a departure time by several hours, passengers deserve proactive updates, accurate information across all systems, and professional conduct from staff. None of that happened here.At minimum, customers expect clarity and accountability. Instead, this experience felt chaotic and unprofessional. Frontier needs to seriously improve how it communicates during operational disruptions and how its staff manages affected passengers.
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