flytap.com Reviews
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Join 4,173+ users reviewing TAP Portugal. Read verified ratings and real customer experiences on flytap.com before you order.
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1.3 / 5
Average user rating
4173
Total reviews
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flytap.com Reviews
Read real experiences from customers of flytap.com.
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V Ellis
April 13, 2026
Read the reviews and don’t book!!
This is only one star because there is no option for zero.Apart from being cheap and very uncheerful in every way even if you travel business class, my main concern is they have a dysfunctional website that even their call centre staff call ‘unstable’. This makes it impossible to do even the simplest things online so you have to call them and pay fees you wouldn’t have to pay if the website worked. The call centre staff also don’t have access to financial information so if you cancel a flight they can’t tell you how much will be refunded.The one plus this airline has is it bought new A330 Neo aircraft which are great for long haul. Unfortunately they then crammed them full of cheap seats with no space and staffed them with unpleasant, incompetent or hostile cabin crew. I hope IAG buys them and merges them with Iberia and calls the new entity **** Airways.
Jonas Döhlings
April 12, 2026
Overbooked
Overbooked; lost more than 1 day
Carlos Eid
April 10, 2026
Catastrophic Service - also in Business Class and as a Frequent Flyer
On September 22, 2025, I flew with TAP Portugal from Berlin via Lisbon to Fortaleza – a 3-day business trip that TAP Portugal's complete failure reduced to just 2 days. What I experienced was by far the worst flight of my life.The refusal to provide any assistance ran like a common thread throughout the entire travel day – at three separate points:At the check-in counter in Berlin: The process was chaotic, took an unreasonably long time, and the staff was consistently rude. Despite obvious problems, I received no support whatsoever.On board the BER–LIS flight: We boarded approximately 1.5 hours late and then sat in the stationary aircraft for over another hour – without any explanation. I approached a flight attendant, pointed out that I would miss my connecting flight, and asked for help. The response: I could get off the plane, but would lose my booked onward segment. No apology, no alternative, no referral to anyone who could help.Upon arrival in Lisbon: Desperate and under enormous stress – after all, every lost day directly impacted my business trip – I immediately approached a TAP staff member and explained my situation. Her response was shocking: it was not her job to help me. No empathy, no apology, no referral to a responsible person. I was left entirely on my own and had to spend several hours at various counters before finally receiving a hotel voucher after approximately 4 hours.The result: I arrived in Fortaleza 24 hours late. Of a 3-day business trip, only 2 days remained – with enormous organizational effort and financial damages, as I still had to pay for the hotel night I was unable to use.When I subsequently filed a complaint through TAP Portugal's official website, my concern was once again ignored. TAP did not even acknowledge that I had been stranded for 24 hours, and referred only to the delay of the first flight. An apology was never offered at any point.I will now file a formal complaint and initiate legal proceedings. TAP Portugal has failed on every level – in service, in staff conduct, and in complaint handling.
Ofri Malul
April 9, 2026
Bad services in case of emergency/ unpredicted issues
We had an entire vacation in portugal planned, rhen a higher power decided on a war between Israel and Iran caused closed sky policy so we couldn’t mae it to our flightAccording to the website in this case we had to get the entire payment back, but we didn’t and immediately updated the company and ask for cancellation and refundThe company provided refund of 300 shackles out of the 1700 we paid.This is shameful, we could not get to portugal or anywhere due to war and the company is trying to make her share on our backs and not work according to its own terms of use and cancellation. Shame on you.
Paul Holtham
April 8, 2026
One star airline
Look at the number of one star reviews. None of them replied to by TAP., says it all.My own experience was not good.The check in desk opened very late.The check in process at desk was slow.At the last minute as I was boarding my seat number was changed from 18C to 30A at the back of the plane.No explanation was given. TAP also wanted to put a lot of cabin bags in the hold. I didn't want this as I had expensive photographic equipment in the bag.Why don't TAP make this clear at the outset and organise themselves better so this doesn't need to happen? Service from TAP is poor.
Jo Rose
April 7, 2026
Professional and clear
Called in after multiple fights with booking.com about the flights I'd booked. Explained the issue to the lovely guy who answered and between him and his colleague they fixed the issue within 5 minutes. No messing about, just clear and competent information.
Ruthie M
April 7, 2026
TAP = Take Another Plane!
TAP = Take Another Plane!I have traveled internationally for many years and rarely write negative reviews, but my experience with TAP Air Portugal was so mishandled that other travelers deserve to know what they may be dealing with.On January 21, 2026, I was connecting in Boston for flight TP218 to Lisbon. During a seven-hour layover I repeatedly checked the airport departure boards. Each time the flight was listed at Gate C17, which also matched my boarding pass.About 90 minutes before departure, I arrived at Gate C17. The monitor at the gate showed TP218 – On Time. As departure approached there were no agents present and no aircraft at the gate, but the display still listed the flight departing from C17. I even took timestamped photos of the display shortly before departure.When I went to the airport information desk to ask about the apparent un-posted delay, I was told the flight had already boarded at a different gate.No updates on the departure boards throughout the airport.No change to the display at the gate.No personal email or text notification (and they had my contact info.)By the time this was discovered, the aircraft doors were closed and boarding was impossible.There were no TAP representatives available in the airport to assist stranded passengers, so I had to call the airline myself. After multiple attempts I was rebooked for the following day — at my own expense — and told I could request reimbursement later.It gets worse.While I was in Portugal, TAP denied my reimbursement request for the replacement flights.Then, a few days before my scheduled return to the United States, I logged into my account and discovered my return ticket had been completely canceled. TAP had marked me as a “no-show” for the flight I missed because their gate information was wrong.Not only had I never been notified of this cancellation, but the TAP representative who rebooked me in Boston had explicitly assured me that my return flight would not be affected.With my departure approaching and no help from TAP, I had no choice but to purchase a new return ticket at the last minute for $870.In summary:• TAP displayed the wrong gate for my flight.• I missed the flight while waiting at the gate listed on my boarding pass and boards throughout the airport.• I had to buy replacement flights.• TAP refused reimbursement.• TAP then canceled my paid return ticket without notifying me.Mistakes happen in travel. What matters is how a company handles them.In this case, the combination of operational failure, lack of airport support, refusal to take responsibility, and cancellation of a passenger’s return ticket without notice made this the worst airline experience I have ever had.Travelers should be aware of the risks when booking with TAP Air Portugal.
M C
April 6, 2026
Terrible Experience and atrocious customer service. Avoid at all costs!!
We missed our flight today because of these and they appeared to take great delight in this.At check in they sent us to the wrong area then made us queue again. Despite the fact they knew we were tight for our flight they just said ‘tough’ and no body wanted to help us.They aren’t helped by a farcical airport that clearly is bitter from our departure from the EU.After missing their flight, the unhelpful person on their customer service desk (who has left it empty for 25 minutes) didn’t care at all. Didn’t explain about our bags that are still somewhere but we don’t know where!They don’t care about us so I would avoid at all costs. But cheap but twice as they say!!
WaterBottle
April 6, 2026
We were forced to check-in carry on…
We were forced to check-in carry on baggage at the gate because the plane incompetently were “overbooked”, even though we paid in full for this. When we explained we had fragile ceramics in our carry on, we had to open our suitcases on the ground of the airfield outside the plane to take them out.Inside the plane there were still space for carry ons in the end…
Dinis Pereira
April 5, 2026
flight was cancelled with no warning
flight was cancelled and i was not notified, replacement flight was on the next day on a different country has the connection flight was not replaced.managed to connect at my expence with train, tap does not care about reimbursement has the connection flight was from a different company and apparently they only warn me of flight cancellations if they feel like it
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