foodservicedirect.com Reviews
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4.3 / 5
Average user rating
1116
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for foodservicedirect.com.
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foodservicedirect.com Reviews
Read real experiences from customers of foodservicedirect.com.
Brands may not incentivize or pay to hide reviews.
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privvpomni
March 31, 2026
Never Got Refund
I ordered some Primal condiments and Haribo candies in order to ungate Amazon FBA with the intention to return. I got ungated and started return process. The Return process took so long with 2 weeks no response and a lot of back and forth. in the end, They claimed they sent a refund but i didnt get anything. Went back and forth with these people only to tell me they sent the refund. I eventually gave up and lost $163+ Ef You FSD! Never buying from you guys again.
Patti Jo Scott
January 28, 2026
Had a bit of a situation with the…
Had a bit of a situation with the delivery service, finally got my package! All is well!
Amanda G
January 18, 2026
I tried the breaded cod fillets, catfish and shrimp eggrolls
I purchased breaded cod fillets, catfish and shrimp and crab egg rolls, and all of it was spoiled. It had a spoiled taste. I know the difference between a fishy taste, but that wasn’t it. The breaded cod fillets and the catfish had a grayish brownish meat inside with a smell that was unbearable and I could not get it off my fingers. The bread cod fillet had gummy meat if that’s what you wanna call it but honestly, it taste like lab grown meat possibly. I had all these items individually sent to me. No, I didn’t purchase more than once. The first thing I ordered was the breaded cod fillet when it came I just knew this wasn’t right the texture, the look when you open the bread it was gray brownish, there was meat missing so it was like very little meat, but it was gummy. I got a store credit after complaining and I ordered catfish. It looked decent when it came and it was a lot of of it, but it had a smell that I couldn’t get rid of and then I tried to fry it. The smell was on my fingers and it upset my stomach so then I complained about it being spoiled, and then I went with the crab, shrimp, eggrolls, and the crab meat was brown inside and it had a very fishy taste, this is my honest review.
Aaron Blakely
December 13, 2025
Excellent customer service
The packing and customer service was good .
Nolly
December 11, 2025
This is my first order from…
This is my first order from Foodservicedirect and it definitely won’t be my last. What a professionally run company. Great order progress communication, excellent food packaging, best of all food selection choices are fantastic. They made my Christmas special! I will order again and will tell my friends. Thank you.
Mike
December 3, 2025
Fish was frozen solid when it arrived…
Fish was frozen solid when it arrived after 4 days shipping. Truly amazing. Also very delicious 😋 Thank you, will be ordering again for sure.
Alice Patterson
November 21, 2025
Thank you for a perfect delivery
Thank you for a perfect delivery! I'm always concerned about the temperature of the chorizo, particularly when shipments are delayed. This time, despite the potential for issues, the packaging was effective—the chorizo was cold and the ice was still partially frozen. I'm extremely pleased
Lauri W
November 14, 2025
Quality control A+
Not only was my 30 pounds of cheese shipped quickly the packing was sweet perfection. A huge cooler arrived and the arctic ice was still frozen solid when opened. I highly recommend this company for your food service needs. Keep up the good work!
Keilah Hayes
October 30, 2025
Great Experience Definitely Recommend!!
My order was packaged every well and i also received everything very quickly.. thank you food service direct!!
Vince
October 9, 2025
A GREAT Company To Do Business With
I have been using Food Service Direct on a weekly basis for a few months now. I am extremely impressed with their product line and their customer service. This company actually does real customer service. I encourage anyone interested in the products that they offer to give this company a try. Based on my experiences with them, I do believe that you will be extremely surprised and pleased.
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