forever21.com Reviews
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Join 1,375+ users reviewing Forever 21. Read verified ratings and real customer experiences on forever21.com before you order.
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1.5 / 5
Average user rating
1375
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for forever21.com.
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forever21.com Reviews
Read real experiences from customers of forever21.com.
Brands may not incentivize or pay to hide reviews.
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Paris Jones
November 13, 2025
Not a fan
Ok going into a store is so overwhelming, also most of it is sooo fast fashion. Also the smell when u walk in just is so artificial it’s icky. Boo
Janet Torres
June 15, 2025
No longer affordable painfully obvious…
No longer affordable painfully obvious who they are trying to appeal to. Prices are ranging to a certain household income. Online is not inclusive... horrible
K.c. Sparks
April 22, 2025
I wish I could give zero stars
I wish I could give zero stars. It's no wonder this company is going out of business. How the hell u file chapter 11 bankruptcy and then refuse to honor gift cards. My daughter is upset. Forever 21 is trash
Sarah Wesley
March 27, 2025
Received half my bathing suit
Ordered a bathing suit top and bottom… When I got my package I didn’t receive the bottoms and this was not a bathing suit that I could mismatch with another one. I call customer service and she says oh yes it looks like that was out of stock.. I didn’t receive any email of ANY thing. She says she’s searching stores.. wait a few mins and she says yeah I searched stores in a 30 mile radius from you and there’s nothing. I replied yes because THERE ARE NONE in a 30 mile radius from me hence ordering online. What am I supposed to do with this top? She goes oh sorry there’s no exchanges or returns.?? I couldn’t even exchange for another swimsuit that was in stock. This company is a joke and it’s why they are going out of business.
Martha B Aguirre
March 19, 2025
They do not go above and beyond to help customers.
After placing an order, I received a message offering me a 20% discount on the items in my cart, so I made the mistake of thinking I had not finished placing the order. I placed it again and turns out, I had placed the first one. When called Corporate offices after going to the store and not being helped, they also said no returns or exchanges.
Bonne Eicher
February 19, 2025
Order a pair of cargo jeans online went…
Order a pair of cargo jeans online went and picked them up. They end up being too big unable to return or exchange. Customer service was rude so I went up to the store in Northshore with my granddaughter to try on the jeans found a 29 which fit her Went to pay. They wanted to charge $35 instead of the 23 that I just paid for another pair of same Jeans that they wouldn’t exchange .They said I had to order them online to get that price so I went and order online. They said they wouldn’t be in for four hours was unable to pick until next day even though they were sitting right there .So I complain went home found the order was canceled twice and they told me they didn’t have the pants When I was just there. There is no customer service employees are just young kids and because it’s liquidating they don’t care about the customers cause they’re losing their jobs. When call customer service on the phone they don’t do anything either. Would never shop here again it’s a rip off and horrible customer service.
Cameron
January 22, 2025
Men avoid the store fasho
the cheapest products that don’t compare to Walmart brands. Bad fits. Only thing worth it are the tees but only on sale. For men do not shop here unless you are the same size all around and big and just need it for a home wear, or a quick cheap outfit
Elizabeth Beavers
January 16, 2025
Horrible customer service, mail in return process, warehouse employees
Horrible customer service. I spent 20 minutes via chat online confirming my name and address with Tamal. Most of that time was me waiting for them to respond. They, also, could not seem to comprehend a very simple question that required a yes or no. They received a return that included 3 items, and they only refunded 2 items and will be refunding the 3rd piece separately. I find that very odd. I, also, had another mail in return recently where they said they couldn’t return 2 items due to “being worn, no tags, or not having original packaging”. It was a general reason. Everything I returned was unworn, tags in tact, and original clear packaging with barcode/label. Took forever on a phone call and they submitted a request with the warehouse to review my returned items again, in which they ended up reviewing and refunding the additional 2 items. What is going on with this company??? I am officially never buying from them again online, ever.
Smoktagous77
January 3, 2025
I placed 4…yes FOUR back to back orders…
I placed 4…yes FOUR back to back orders and all 4 orders failed. My credit card was still charged but later the charges were dropped! Mind you I have 4 different order numbers…!!! All items were only avail online / app so I couldn’t go to the store to reorder. No gifts for my family. Also, I wasn’t notified of these orders failing. I found out by calling customer support when I couldn’t locate shipping / tracking information. Ofcourse I’m pissed and they can’t reorder my items over the phone! What a waste
j.r.
December 31, 2024
if i could give a zero i would DO NOT ORDER
if i could give a zero i would. ordered hoodi jacket child got 1 unit wanted pants to go since photo shows jacket with pants. called cust. service women gave me order number for pants did not get pants got another jacket. discusted wanted to send back both jacket got no pants. gave me 50% sale price credit + 5.99 cost for mailing. in other words a $29.00 item gave me $15.00 CR return minus $5.99 CREDIT RETURNED ON A 30.00 ITEM WAS $9.00 SO I HAD 2 ONE FOR CHIRSTMAS AND ONE THEIR ERROR. WAS SUPPOSED TO GET CREDIT FOR SHIPPING $5.99 EACH NOW I HAVE TO CALL AGAIN TO FIND OUT WHY THEY DID NOT AT LEAST GIVE THE 5.99 EACH WHICH THEIR CUSTOMER SERVICE SAID THEY WOULD CREDIT. I AM HANDICAPPED AND CAN NOT GET TO STORE... ANYWAY 45 MIN MINIMUM TO CLOSEST 21 STORE.
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