fossil.com Reviews
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1.4 / 5
Average user rating
2005
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for fossil.com.
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fossil.com Reviews
Read real experiences from customers of fossil.com.
Brands may not incentivize or pay to hide reviews.
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Angelee Verry
January 18, 2026
should’ve checked for reviews before…
should’ve checked for reviews before placing an order. WHERE IS MY REFUND!! I NEVER RECEIVED MY ORDER
lesley THOMAS
January 16, 2026
Terrible customer service
Bought a watch and within a year then bracelet and Bezel started to fall apart. I returned it to Fossil who told me only the actual watch was covered by their warranty They offered to repair for more than I paid for the watch. I persevered and had to contact consumer rights who helped to get it repaired for free. Really terrible company to deal with.Would have given no stars if I could have!
Cathriena Henson
January 6, 2026
WORST CUSTOMER SERVICE AND WEBSITE
ordered the watch sunday night. website says next day delivery. so expecting it tuesday, come wednesday to friday status still processing. called and emailed customer service, still said processing. then friday afternoon emailed me that item is out of stock.it was in stock when i ordered then after 5days it was out of stock.will never ever order with fossil again.worst customer service as well.
Colin
December 18, 2025
The quality of this watch is dire
The quality of this watch is dire. It was fine until the warranty just expired then the gold numbers started dropping off. Then a round gold dial fell off and jammed the hands. As it was just out of the warranty I was told nothing could be done except have a new face put on at my own expense. Lousy customer service as well
Agi Robertson
December 11, 2025
Absolutely shocking customer service
Absolutely shocking customer service. Apart from the polite start of a sentence, which was clearly written as a template, there was no intention to resolve the issue. I wasted time, effort and frustration on a two month long process without outcome and left with frustration. My feedback was ignored. I was offered a ‘generous’ £39.99 sum (excluding discount) to be used on skates and fossil websites as a resolution. None of the websites offered had any product within or below this price category. And this was a resolution after sending a faulty jewellery item to their repair studio which was clearly faulty and falling apart one month of the purchase… I was told to ‘treat myself up to £39.99 on any product from those websites… while I raised the issue that there not even one product in this price category, it was ignored and standard emails were sent to me to warn me time is up they will take away the ‘offer’ if I don’t use it… absolutely shocking customer service. To have an acceptable alternative item I would have ended up paying twice the cost of the item I liked and they couldn’t repair. Do not spend your money on these products. It’s cheaply made without after care. Yet the cost is far from cheap for something this shockingly poor quality.
Nick Sullivan
December 7, 2025
Absolutely great customer service by CJ…
Absolutely great customer service by CJ who helped me out today at the Swindon Outlet thank you Watch looks great on my wrist
Karen Coetzee
November 13, 2025
Fossil is NOT a reputable brand.
Fossil is not the reputable brand they want us to believe they are. Appalling company. I bought a watch for my son's 18th, thinking a Fossil watch would last give the price and so called reputation, I also had it engraved. My son loved it! It however stopped ticking after 3 months. We took it in thinking it was just the battery but the Fossil shop confirmed it was broken. After pushing and pushing, refusing to accept a repaired item after only 3 months Fossil agreed to a replacement..in writing. The email said it would be sent in 2 to 3 days, 10 days late, nothing. I called and the agent said the watch was in stock and would definitely be sent in 2 to 3 days time this time. Two days later I get an email from Fossil asking again for details about my issue with the watch. I referred them back to their chain of emails. Get an email back saying they in fact don't have that watch in stock any longer and are goint to revert back to a repair of the broken watch. Hell no I said, replacementof equal value or refund, which to me is the next reasonable step given the circumstances. Got on the phone. Threw a tantrum. Asked to speak to a supervisor. Supervisor was not available, however I was guaranteed a phone call from the supervisor the next day. Needless to say, I did not get that phone call and yet to hear what the resolution is going to be. I have never dealt with a company that does not stick to its commitments, especially when it is in writing. Absolutely pathetic. Will never be buying a Fossil product again regardless of how this goes.
Vaidas
October 30, 2025
Warranty repair that costs 70% of brand new value of the watch
I treated myself and bought a Diesel watch, which should be quality watch, it was ok, but after some time condensation started to get inside of the watch and after a year i was not able to see what time it is because of the condensation. I sent it back for a warranty repair as it does state that watch should be able to withstand 5 atmosphere pressure and should be able to withstand up 100meters deep water (even thou I am not a diver). I was charged 70% of the new watch value. Absolute disgrace for the customer from this bloody company, customer service rubbish, watch quality rubbish, overcharging customer. Never going to buy anything that would be made by fossil group
Nicholas Walker
August 13, 2025
We purchased a watch for our son
We purchased a watch for our son. Though it did arrive in the stated time, it was not the one he wanted. We returned the said item but the acknowledgement and subsequent contact after was very poor. We had to chase the refund and the first point of contact was handled like the staff was reading off a script. No attempt was made to resolve the issue before contacting customer complaints.Not sure if I would use this company again.
Deeva
August 11, 2025
I gifted Fossil watch getting from…
I gifted Fossil watch getting from outlate store with very reasonable price my sister love d it.
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