foxrentacar.com Reviews
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3.0 / 5
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foxrentacar.com Reviews
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Bill Cargo
April 12, 2026
Received Damaged rental car and they…
Received Damaged rental car and they tried to make me pay
Aimee
April 11, 2026
Upon returning the car
Upon returning the car, the person looking at it noticed a couple of pet hairs on the seat. There were no animals in the car, however, I did cross paths with a few animals in my travels, and apparently, there transfer may have been transfer from my clothing to the seat. I was told that if I didn’t take it off the lot and vacuum it I would be charged $400 for a cleaning fee for three pet hairs. That’s all I could see. I took pictures of the seats before I vacuumed and after. You would be hard pressed to find all three of those pet hairs. It’s interesting to note, that I was not the only one sent off site to vacuum or clean their car, and we were all sent to the same business. I was not told prior to this that if I stayed with or came in contact with animals, and there was pet hair transfer, I needed to vacuum and clean the car out or face a $400 cleaning fee. I wasn’t even told pets weren’t allowed in the car even though I chose not to have pets in the car, as it was not my car. I also did not notice three random pet hairs. $400 for three pet hairs I was repeatedly threatened with. I don’t blame the person checking me in, it’s clearly the rental car company’s training of their people to get money. Because of this, I almost missed my flight because it took 45 minutes to take the car offsite, vacuum it, bring it back, and then wait 23 minutes for a shuttle to the airport. That was the wait time for the shuttle, not including the drive there, the first stop made for others on the shuttle, and the walk to try to get from the shuttle stop to TSA and then to the gate. That was another 20+ minutes. By the time I got to my gate, it was 10 minutes before they started boarding. I built in two hours to get from this car rental site, where you can see the airport from, to get to my gate. Had I not needed an extra 45 minutes just to get from the lot to the airport, I would’ve comfortably made it with more than an hour before the flight even boarded.This is the second time I have rented from this company in Denver. The first time I had a horrible experience with the human that I picked my car up from pushing and threatening about tolls where if I did not get your $13.99 a day toll pass, and I passed through any tolls, I would be charged $15 per tollbooth plus the toll fee. And the person was rude and aggressive about it and then said something derogatory about me to another person in another language, which, I understood. I chose to give this company another chance and not base it on one person. My mistake. At first, I’m thinking OK this was a much better experience, until I returned the car where on the drop off this time, I’m being threatened with a $400 charge to clean a car that wasn’t even clean when I picked it up. I took a video and pictures of the car when I picked it up in the dark, and you could see the filth and the dirt on the outside of the car. The inside of the car, while I didn’t take pictures or video, had clearly not even been vacuumed before I got it. So they give me a car that wasn’t fully cleaned which, I didn’t complain about, it was clean enough, and then threaten me with a $400 cleaning fee for three pet hairs? Honestly, if they weren’t really down looking for something like that in order to threaten a $400 charge, they would not have seen them. If you enlarge the pictures that I took, you can find one hair. I can’t even see the other two. I’ve been watching my credit card bill for fraudulent charges from this company. If they do not like the amount of money they get for their cars from websites like Expedia, perhaps they need to renegotiate with them and not threaten and try to bully customers out of more money at pick up and drop off. They could’ve had a very steady customer in me. My daughter and grandson live in Colorado. My plan is to be there a minimum of three times a year for a minimum of a week at a time. Now, I will pay a little bit more to go with a different rental company than Fox/Eurocr. I’m not doing the three strikes and you’re out. I cannot afford to have them attempt to screw me over again on a third chance. It’s a real shame that this corporation puts it’s employees in that position to threaten and bully customers for more money. I can only imagine the number of people that they have financially screwed over with these scams that weren’t able to stand up for themselves or know they were being scammed.
Conrad
April 10, 2026
charge twice
I went through book.com to get my car paid for it with the card on 01/09/2026 everything was set. So, on 03/11/2026 when i pick up the car they ask for the card for 150.00 deposit. I thought it was strange that I paid for the car and they said it would refund it to me. So, i said OK come find out they charge my card again for the full price of the rental I have been trying to get refund for one of the charges sounds simple well it's been like hell for something so simple. sent them all the proof booking .com
Robin Vande Zande
April 6, 2026
Fox rental has hidden costs
Fox rental has hidden costs. One that I complained about was "pre-paying" for gas. I thought I was told the cost of a gallon of gas if they had to replace what I used. We discussed the price outside of the airport. I agreed then used 1/4 tank of gas. Instead I was charged for 1/2 tank. I was supposed to know this. It certainly wasn't explained. That is deceptive and unfair
Winnie Lyon
April 4, 2026
‼️PHX Reservation Clerks TRAINED TO SCAM…
‼️PHX Reservation Clerks TRAINED TO SCAM YOU‼️‼️BEWARE…reservation desk clerks at PHX are Trained to SCAM YOU‼️ We were charged $1199 in additional INSURANCE fees we did not want and had declined‼️ They rush you through the signing process, of course there are 6-9 people waiting in line behind you. Once you sign you’re on the hook, it already charged to you card. You can dispute, but Customer Service Rep reminded me that I did sign it. Lesson learned….do not let them Rush you, Read before signing, the cost of the fees was more than Double the cost of the actual car rental‼️ Crappy service, crappy cars, crappy rental company but above all else they’re ‼️BLATANT DISHONEST SCAMMERS ‼️
Christina Medina Rosario
April 3, 2026
THEY WILL LEAVE YOU STRANDED
If your flight lands late, do not trust this company. Even with a confirmed booking and a 12:15 AM pickup time on my receipt, Fox failed to show. They effectively "timed out" my reservation by closing at 12:30 AM while I was still waiting at the curb. I lost the full cost of the rental and had to scramble to find a different car in the middle of the night. Terrible service and zero accountability.
john junghans
April 2, 2026
Better check your contract carefully…
Better check your contract carefully and keep the paper work. They added liability I rejected. And there were many other fees not disclosed when reserving on line. My estimate was $250 the bill was $429.01. Customer service person who listened to my complaints patiently and not to help at all… I suppose she is used to the same complaints. The company is “Sly as a FOX”. Other major rental companies never do this to me.
Joe
March 31, 2026
This company should be called Hidden Fees Rental Company
This is the worst rental car company I have ever dealt with. To date I have received two bills (one month apart) for running through tolls (3 days apart) that totaled $3.40, but they sent them separately and each time charged a $15.00 administrative fee.
Katherine Erickson
March 30, 2026
Hidden Fees and Incorrect Charges
I was incorrectly charged a late fee despite returning the vehicle 45 minutes early, and trying to get this fee reversed was a sisyphean task, being bounced around between multiple call centers. Additionally, I had a different problem with my reservation that required me to contact Europcar (their parent company), who asked me to contact Fox, who asked me to contact Europcar. I called customer service and was told there was nothing they could do. The system was obviously designed to be as opaque as possible to deter refunds.
Sri Rangaswamy
March 29, 2026
CUSTOMER APPRECIATION SAN DIEGO Airport SAN, CAlifornia
CUSTOMER APPRECIATIONFox Rent a Car — San DiegoDate of IncidentMarch 16, 2026LocationSan Diego Intl Airport (SAN)SubmittedMarch 29, 2026⭐ EXCEPTIONAL SERVICE RECOGNITIONTo the Upper Management of Fox Rent a Car, San Diego International Airport,I am writing to bring to your attention an act of exceptional customer service that left an impression on me — one that I believe deserves formal recognition at the highest level.On Sunday, March 16, 2026, I arrived at San Diego International Airport aboard Alaska Airlines Flight 708, departing Orlando, FL at 8:43 AM and arriving at Terminal 2 at approximately 11:29 AM. After collecting my baggage and boarding the rental shuttle, I was headed to the Fox Rent a Car counter.THE EMPLOYEE IN QUESTIONHer first name is believed to be.BRITTNEY(or a similar name) — she is a bilingual Spanish-speaking associate who worked at the Fox check-in counter on this date. The supervisor present at the Fox garage pickup counter that day knows her by name and can confirm her identity. She greeted customers with warmth and efficiency the moment she stepped in.What stood out immediately was the effortless, initiative-taking nature of her assistance. Without hesitation, this young woman stepped forward and took charge of my check-in experience — making what can otherwise be a hectic and stressful post-flight process feel completely smooth and welcoming. Her energy was positive, her professionalism was evident, and her genuine care for the customer was unmistakable.I want to be specific: this was not routine service. She went beyond in both attitude and action. In an industry where rushed interactions are common — especially at a busy international airport — she created a moment of warmth and genuine human connection. Her mother tongue is Spanish, and she serves as a wonderful ambassador for your brand, representing Fox Rent a Car with grace and excellence.INITIATIVE-TAKINGWARM & WELCOMINGPROFESSIONALBILINGUALQUICK & EFFICIENTGENUINELY KINDI regret that I misplaced the note where I had signed her name — but I made a point of asking the supervisor at the garage pickup counter, who confirmed he knows her well and can identify her based on the date, shift, and these details. I urge you to loop him in when following up on this commendation.Employees like her are the reason customers return. She is the kind of person who makes your brand shine — not through policy, but through genuine character. I hope this letter reaches the right hands, and that she is recognized, rewarded, and celebrated for the exceptional service she delivered.Please do extend my warmest regards and heartfelt gratitude to her. She truly made my day — and I will not forget it.After arriving on Alaska Airlines Flight 708 from Orlando (landing at 11:29 AM), I proceeded to make a baggage claim and then took the rental shuttle to the Fox facility. It was during this time—right as I reached the counter—that I was assisted by a remarkable team member whose name I unfortunately misplaced. Her name was Brittney or something remarkably similar. She works at the Fox counter in the garage, and the supervisor who helped me with the vehicle pickup knew exactly who she was. Her first language is Spanish, and she is truly an asset to your organization.From the moment she stepped in, she demonstrated warmth, professionalism, and genuine care. She noticed I needed assistance and immediately came over to help without hesitation. Her attitude was not just helpful, it was impressive, wonderful, and uplifting. She made the entire check in process smooth, stress free, and welcoming after a long cross country flight.Employees like her make a real difference in a customer’s travel experience. Her kindness and initiative-taking approach reflect the highest standards of customer service, and I hope she receives the recognition she deserves. Please extend my gratitude to her and let her know that her efforts did not go unnoticed.Thank you again for fostering a team that delivers such memorable service.With sincere appreciation,A Very Grateful Fox CustomerALASKA AIRLINES FLT 708 · SAN ARRIVAL · MARCH 16, 2026Thanks & Best Regards,Respectfully Submitted,Sridhar Rangaswamy ("Sri")US Trademark: #5030763 US Trademark #SN 98620494:"Promise Less/Under Promise and Deliver More""Excellence is not an act, it is a Habit"
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