foxylocks.com Reviews
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3.4 / 5
Average user rating
6980
Total reviews
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foxylocks.com Reviews
Read real experiences from customers of foxylocks.com.
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Natasha
April 8, 2026
Took ages sending my pre order…
Took ages sending my pre order therefore I emailed to cancel, they have now been ignoring my emails
Nanci
March 29, 2026
Poor quality
I bought a pony tail and within two weeks the hair was totally unmanageable, frizzy, tangled, coarse and unwearable. This is NOT acceptable after all.the money I paid I have had better quality from Amazon, certainly does not behave like Remy hair as the frizz was so bad- esp in the middle of the pony it was clear the cuticle was in all directions, with Remy hair the cuticle is just in one direction, so either their supplier is providing sub quality hair or I had a bad batch I'm.going to request a refund
Najma Davies
March 27, 2026
Order never arrived - customer services does respond
Doesn't state preorder anywhere, yet was told after order was placed it was a preorder, and could take up to 6 weeks. 7 weeks later I began chasing - no answers from customer services. Ended up having to get this disputed to get a refund as after almost 2 months and a wedding around the corner, the service has been unacceptable. In response to the reply - is sent several emails, over several days. I have checked spam boxes for replies - however this was a chain that I kept in continuation to your own email sent about the delay in dispatch. Just poor customer service.
Dijana Mercep
March 24, 2026
Excellent products
Excellent products, top quality and I recommend it to everyone!
Win
March 21, 2026
I’m so far pretty disappointed I’ve…
I’m so far pretty disappointed I’ve ordered a pre order set of extensions. The website says 2-6 weeks. Currently on week 4, I think it’s a shame that you have to chase in order to be updated. I’ve already chased once and was told 3-6 weeks, they’ve chased themselves and can give me a date when they know. Haven’t heard anything more. But have chased again, awaiting a reply. I feel they should update when you’ve spent ALOT of money on items that haven’t yet been received. Hopefully doesn’t go over the 6 week mark, as others have reviewed this to be the case. I will continue to chase and hope that the quality was worth the wait. Although in future I feel I’ll go with another brand so I don’t have this anxiety. I rather pay a higher price with the product ready available. Live and learn
Sofitel London Gatwick Airport
March 20, 2026
Very good management
Very good management
Esther Ballard
March 20, 2026
Nothing was resolved
Nothing was resolved. My extensions were never received(claiming it says delivered) i paid 400$* And now I’m being told I have to wait up to 90 days for a formal “ investigation “before they send me my extensions or refund?!!! If i dont get resolution soon. I’m going to file a fraud claim with my bank because that’s just ridiculous.
S.
March 17, 2026
Five star visit to Foxy Locks HQ
Visited the Foxy Locks HQ today to see for myself and try the product as I'm new to extensions. The service couldn't have been more helpful, patient and informative. We trialled several pieces, selected a chosen colour and length and I shall be ordering shortly. There is a lovely hair lounge area too. Am v excited to place my order having seen the quality of the product, the invisible seam in particular, and the care that every person in the HQ puts into the product and customer service. (The marketing is definitely brilliant as I saw the posts on instagram). Thanks!
MJP
March 17, 2026
Luxury Hair
I’ve been using Foxy Locks hair products for a while now, and I’m genuinely really happy with them. This isn’t my first purchase — I’ve bought their shampoo, conditioner, hair oil, and the violet shampoo and conditioner multiple times. The quality is consistently great, and my hair always feels softer, healthier, and well looked after after using them. I love the violet range in particular for keeping my colour fresh.I’ve even purchased these products as gifts for family and friends, which says a lot about how much I trust and like them. I also bought one of their hairbrushes for my daughter, who has very, very long hair, and it’s absolutely fantastic — it works through her hair so easily without pulling. Definitely a brand I’ll keep coming back to!
Elaine Tibbetts
March 17, 2026
Paying a lower price of £12 plus p&p…
Paying a lower price of £12 plus p&p made the shampoo more affordable which was a huge bonus to me as stopped buying when price went up. Wonderful fragrance and leaves hair feeling lovely and soft
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