fragrancedirect.co.uk Reviews
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Join 40,700+ users reviewing Fragrance Direct. Read verified ratings and real customer experiences on fragrancedirect.co.uk before you order.
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4.7 / 5
Average user rating
40700
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for fragrancedirect.co.uk.
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fragrancedirect.co.uk Reviews
Read real experiences from customers of fragrancedirect.co.uk.
Brands may not incentivize or pay to hide reviews.
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Jon Finegold
March 30, 2026
Absolutely unprofessional online company - 5-month wait for refund
Received my £75 refund only this week following a failed delivery of an online order from October 2025. They paid up only once I had started the ball rolling for a money claim (small claims court) which would have entailed them paying considerably more due to my professional time in corresponding and the court fees and interest. Every email to them (and there were many!) received an automated reply saying how incredibly busy they were... Every promise from them (that they would expedite or escalate the matter and check their warehouse to see if they had received the returned parcel (via their own courier!)) appeared simply to be a sop to keep me quiet. Only when I threatened to go to the national press did action start, and even then it was the very real threat of court action that persuaded them to make my refund. Although individual shops seem perfectly OK, as an online business they are to be avoided.
Kassylea Daly
March 28, 2026
Ordered my daughter some perfume for…
Ordered my daughter some perfume for Christmas. Ordered on the 8th, it was dispatched on the 9th for delivery on the 10th. Multiple emails received updating me of my order status, which was helpful. The perfume was well packaged and by far the best value as I did a price comparison before I bought it.
David Hopkinson
March 27, 2026
Web site and prices
Web site and prices
Melanie Annan
March 26, 2026
So easy to use
So easy to use. No hassle and delivered quickly 👌
Nigel Day
March 24, 2026
Great products at competitive prices
Great products at competitive prices. I'll be back for more :)
Duncan Graham Davis
March 22, 2026
Great customer service
As usual the service was first class especially on the latest purchase, the bottle seal had broken and some of the scent contents had leaked.I informed Fragrance direct and their response was to immediately send a replacement which arrived within a few days.
Chris Sinfield
March 20, 2026
Delivered promptly and well packaged
Delivered promptly and well packaged. Items exactly as described with reasonable prices
Andrew Cooke
March 16, 2026
Quick delivery
Quick delivery, items as described. Well packaged.
akudo moses-okoh
March 16, 2026
On time delivery
On time delivery, good product awesome
Michael
March 14, 2026
Fragrance direct.
Delivery-goodPrice- goodProduct-goodPlenty of choice.
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