framebridge.com Reviews
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2.8 / 5
Average user rating
80
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for framebridge.com.
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framebridge.com Reviews
Read real experiences from customers of framebridge.com.
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Kate
February 4, 2026
I love Framebridge
I love Framebridge! I am a super fan and have recommended this company to all of my friends. They are so affordable, picking out a frame is easy, and the quality is good! If you've ever been to an in-person frame store, you know what an expensive nightmare it is. I am so glad Framebridge exists.
Seagrass Boutique
October 14, 2025
Horrible experience
Horrible experience. Spent almost $700 on three pieces, one came back not the way it was ordered. It was sent back and its still waiting to be addressed. Not sure why no one cares and I have no timeframe as of yet. What a way to waste $ and give a gift thats not finalized. GO ELSEWHERE!!!
Victoria Lehman
September 15, 2025
Lost My Artwork
I trusted Framebridge with a valuable art piece, and they lost it. The experience has been extremely upsetting and disappointing. Beyond the sentimental and financial value of the piece, the lack of accountability and resolution has made this even worse. Customers should know that Framebridge's handling and tracking process is unreliable, and if you send them something valuable, you risk losing it permanently. I would never use their service again and strongly recommend others think twice before sending them anything irreplaceable. Despicable.
Fiona Laowu
August 4, 2025
Good quality frames albeit pricey
Compared to competitors they are pricey and I understand this but compared to the other reviews I had no issues with the frames in question delivery was right on time too The maple wood frame was an excellent quality finish and looks fantastic quality wise they've held up extremely well
Ms Mavragani
August 1, 2025
Great experience for oil painting
I know people have had mixed experiences with them. I used them to stretch and frame an oil painting and they did a great job. Very quick turnover and packaging was great. Also 40% cheaper than my local store (i live in nyc).
DEBBIE DEAN
May 12, 2025
I would rate a ‘ZERO’ if possible
I would rate a ‘ZERO’ if possible. First of all the mat choices are only an ‘option’. The framer will ultimately pick what ‘ they think’ looks best…. ???…. Well then why am I ordering a ‘CUSTOM’ frame? Secondly, there are different mat colors to choose from, you just don’t have access to them as a customer but once they screw up and you call them out they are quick to let you know there are other mat colors and they will send you a copy of the color palette. HOW BASS ACKWARDS IS THIS?DO NOT ORDER THE BRASS FRAME!!!!! You cannot SEE the writing, pointless. I’ve ordered a dozen times from Keepsakee and wish like heck I would have stayed with them. The people at Framebridge are extremely nice but very puppeteer and their sponsors problems are never solved, They’re just postponed.I asked for some credit because of number one the frame brass piece I had to have replaced and that was two trips back-and-forth to the trophy store, which is 60 miles round-trip each way plus the cost was $35. They gave me nine dollars and one penny credit. They just refunded the brass plate which they should’ve because it’s a piece of junk. DO NOT, DO NOT, DO NOT use this company; poor quality, poor workmanship, poor organization. A lot of headaches come with ordering from this company.
GA
November 22, 2024
Good god ....
Well ...We got a gift.We were expected to hang it.The frame is tacky.But we love the giver.Unfortunately, the eejits at Framebridge made it so if we hung the dang thing it would be upside down.Now we have to explain why it's propped up on a bookcase.
Harry Ashforth
November 10, 2024
DO NOT USE FRAMEBRIDGE / Shoddy work / Sending it back is not worth it
If you have a nice piece of art that you need framed, DO NOT USE FRAMEBRIDGE. We thought we were getting a good deal at $300, but the bottom line is you get what you pay for. Our frame showed up with massive gaps in the corners (the pieces of wood did not sit flush against each other). The hardware connecting the corner mounting brackets looked like a kindergartener had screwed it in. You could tell that whoever did the work just didn't care. Because we had a bigger piece of art, Framebridge gave us "corner brackets" to mount on our wall. These corner brackets are a nightmare to level, even though their YouTube instructions make it seem easy. Why Framebridge couldn't just install a nice, sturdy picture wire in is beyond me. We sent an email with pictures explaining the shoddy work, and to Framebridge's credit, they offered us a free shipping label to return the frame and fix it for free. But, the hassle of having to re-pack and re-ship a nice piece of art to ensure it wouldn't get damaged in transit just was not worth it. You are better off going to an in-person, professional framer than using Framebridge if you want to frame nice art. Honestly, you are probably also better off going to Michael's to frame a piece of art that is of lesser value.Overall, we had a terrible experience with Framebridge.
Lauren Frilling
October 22, 2024
Poor quality, too expensive
We spent $350 on a frame and it has arrived back to us in very poor quality over nearly 2 months of waiting for the framing to be completed. We've had to send the frame back twice because of its quality. The first time it sounded like the frame was in bad shape and the second time there are clear glass bubbles or some type of black paint around the edge of the glass (rep at Framebridge told us that she did not know what caused it). I recommend do NOT go to Framebridge - not worth the money
Anna Slavin
September 22, 2024
Horrible
Extremely expensive. Super delayed. Weak customer service. Just received an email that they are sending our framed piece back to the framer because there is debris in it. WHAT??? Find a local business. Support it. Don't waste $100s of $$ at framebridge.
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