Frederick's of Hollywood sells lingerie, intimate apparel, loungewear, and accessories online at fredericks.com. This page aggregates shopper ratings and reviews to help you understand customer experiences with the retailer's products, shipping, returns, and customer service.
Frederick’s of Hollywood Reviews
1.0
11 reviews
What Shoppers Say About Frederick’s of Hollywood
Created with AI, based on recent reviews
Frederick's of Hollywood is rated 1.0 out of 5 by 11 shoppers, and reviews reflect serious concerns about customer service and returns policies. Shoppers report that the return process is cumbersome and costly, requiring customers to pay for return shipping and accept store credit instead of refunds. Multiple reviewers describe difficulties exchanging damaged or incorrectly sized items, unresponsive customer service, unexplained order cancellations, and account access being removed after attempting returns. One shopper reported waiting two weeks without a refund on unopened merchandise, while another spent $500 on a large order only to face obstacles when attempting to return items.
The consistent theme across reviews is frustration with what customers characterize as dishonest business practices and an inflexible return policy that favors the retailer. Shoppers note that Frederick's appears unwilling to resolve issues through exchanges and instead forces customers into lengthy return processes with associated costs. Several reviewers specifically mention the disparity between the company's long history and what they perceive as unprofessional, unresponsive handling of customer concerns.
Customer Reviews (11)
Sorted by: Most recentMichelle T.Aug 25, 2017
Before returning anything, make sure you understand their full return policy. They'll ask you to request a return form and promise a return label, but here's the thing - you'll be paying for return shipping yourself. On your receipt it shows up as a 'return fee.' They don't mention this upfront, won't discuss it when you call, and only bury it in tiny print on the return form paperwork. Nobody tells you about this charge beforehand or gives you other return options. I wasn't informed and neither will you be. Also, be careful with their updated sizing.
Frederick’s of Hollywood Review FAQ
What is Frederick's of Hollywood's average rating on RetailCoupons.com?
Frederick's of Hollywood is rated 1.0 out of 5 based on 11 customer reviews published on RetailCoupons.com.
What do shoppers praise most about Frederick's of Hollywood?
Based on available reviews, there are no recurring positive themes. All published reviews focus on complaints related to returns, customer service, and refund policies.
What are the most common complaints about Frederick's of Hollywood?
Shoppers repeatedly cite problems with the returns process, including mandatory return shipping costs, refusal to offer exchanges for damaged items, delays in processing refunds, and unresponsive customer service. Several reviewers also report account access being removed after attempting returns and order cancellations without explanation.
Do shoppers recommend Frederick's of Hollywood?
Based on the current review data, shoppers do not recommend the retailer. All published reviews carry one-star ratings and describe negative experiences with returns, customer service responsiveness, and account handling.
How can I write a review of Frederick's of Hollywood?
You can submit a review of your Frederick's of Hollywood shopping experience on RetailCoupons.com. Share details about product quality, shipping speed, customer service interactions, and returns policies to help other shoppers make informed decisions.
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