frontpointsecurity.com Reviews
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3.7 / 5
Average user rating
12777
Total reviews
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frontpointsecurity.com Reviews
Read real experiences from customers of frontpointsecurity.com.
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Joe
February 3, 2026
I've been a customer of this company for 6-7 years
I've been a customer of this company for years! Sadly, I've cancelled my service because I've had several times where my alarm has gone off and no one bothered to call me. Upon cancelling the services they offered to cut the price to $25 for 3 years. I declined for the reason above! I really got upset when they told me that I had to pay for an extra month because I failed to five them a 30 day notice.
Mary Beaman
February 1, 2026
Great Service
The tech answered quickly and he was very kind and funny. He walked me through getting my doorbell cam back working. He did it very quickly and politely. Every time I have called I have gotten excellent service. Front Point's tech services is by far the best customer service I have ever dealt with.
Jem
January 28, 2026
There’s layers of troubleshooting with…
There’s layers of troubleshooting with frontpoint. In as much as I didn’t like reading those instructions and AI driven cold instructions I did it anyway and it helped shortened the person to person interaction. Kenny was just great. He cared. Frontpoint can never trained or instill that trait to their employee. He returned call, he waited. I was lucky that day to have him resolved my camera connectivity issue. He has the expertise and patience.
Castner Waddell
January 26, 2026
13 Year Subscriber
We subscribed to Frontpoint for 13 years, other than the expensive replacement of equipment, the overcharging of extended service and an 8 month service charge for cancellation; otherwise fairly good. Customer service has diminished from very good to mediocre over the years and the equipment has not improved much. The biggest fault I have found is that they have told us we were not under a contract during the last year, charged us replacement cost without a contract (50% higher) and high shipping costs.
Sherry Engle
December 23, 2025
I would have left 0 stars but Front…
I would have left 0 stars but Front Point is the WORST ever!! Buyer beware, it's smoke and mirrors and the customer service is basically cranky people being very rude. Trying to cancel the service is like enacting a triple bypass surgical procedure, going through hoops and twists and turns. Plus they have the audacity to charge you for an extra month because they rope you into signing their terms before you can cancel and then hit you with the extra charge. Then to make the situation worse, they invite you to reconsider keeping your subscription for half the cost you had been paying, what CROOKS!!!
R B
December 12, 2025
Do NOT use Frontpoint in Canada
I was unable to completely set up this DIY service - overly complicated - so I used it -2 cameras for the entirety of my service. Unfortunately, the doorbell camera cannot survive through Canadian winters, despite being supposedly rated for the low temperatures. After a few replacements, I gave up and just had no front ring camera either. So I was paying for 4 camera, video links, but only actually had oneThe WORST was attempting to CANCEL. I phoned numerous times and waited for extended periods online, trying to cancel my plan as I sold my house. Frontpoint were incredibly hard to get a hold of. I tried with online chat, but they told me they can’t cancel my policy. I’d left a message with their callback service, so they would call me back and I could cancel the policy… But they never called back. And when I finally got through, they “Bill in advance“ and don’t refund any monies so essentially wanted to charge me for two months after I have sold my house. Note: this is their regular policy when you’re not signed into a contract… Can’t imagine if I’d actually signed a contract with them!!Completely NOT worth the frustration or cost, and the monthly cost was high. I expected much better customer service.Save your money and support a Canadian company that has fair business practices.
ADH
December 2, 2025
Customer service rep was very helpful…
Customer service rep was very helpful in understanding our situation and quickly resolving the problem
barbara dupaul
November 4, 2025
Horrible customer service
Horrible customer service, no one on duty when I need assistance, nights and weekends. They also will not allow me to tell them to NOT renew my contract when it expires. I will be required to make another call to them the month before my current contract expires. They make things very difficult and have been dishonest with me.
Let
October 29, 2025
Great service!
Quick responses and reliable customer service are crucial when it comes to home security, and knowing that the police is dispatched immediately gives me a peace of mind!
Ella S.
October 3, 2025
Great until you try to cancel
Frontpoint is great until you try to cancel it. They literally won’t let you out of the contract, even if you leave the country and obviously don’t use their services anymore. And even after that deadline, they do anything they can to keep you paying. Go online and see for yourself what people are going through when they want to cancel. Stay away!
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